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Grand Mercure Nelson Monaco Apartments

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#8 of 42 Hotels in Nelson
Certificate of Excellence
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808 Reviews from our TripAdvisor Community

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Showing 750: English reviews
Plymouth, United Kingdom
Reviewed 25 January 2014

Nice hotel we were in the main building very comfortable room. Restaurant very expensive. One issue I had was I paid 5dollars for two hours of the internet, the next morning I had to pay again as they had no record of it at all she even checked the till which was a bit embarrassing on my part but they...

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Helpful?
Thank sheila t
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear Sheila t Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback and we appreciate your constructive feedback about the prices of the food in the restaurant as well as the issue with your internet payment so that we can address...

San Francisco, California
Reviewed 22 January 2014

Stayed in cute ground floor 2b cottage. Room not ready when I arrived at 3:15 pm but front desk was able to get room ready quickly. Cute cottage in front of hotel with private patio and ducks. Thought it would be noisy since near road but fine at night. Front desk (especially Jo was excellent). Orangerie restaurant good (stay with...

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Helpful?
Thank Kat E
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear Kat E Thank you for taking the time to share your experience regarding your recent stay with us at The Grand Mercure Nelson Monaco. I am really sorry to hear that the room was not ready on your arrival but glad to see that the reception staff hurried this process along. Thank you for your wonderful comments about the...

Costa Mesa, California
Reviewed 22 January 2014

we arrived very late at night after driving up from queenstown. the woman at the reception desk was incredibly kind and very helpful (as were all the staff at the desk throughout our stay). our room was decent, although quite dated. we had a nice view out of our second-story room and it was close enough to nelson city centre...

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Helpful?
Thank Whitney C
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear whitcard Thank you for taking the time to share your experience on our tripadvisor page. I am really pleased to read that you found the reception team to be kind and helpful, I will pass these comments onto them as I am sure that this feedback will serve as an encouragement to all as we continuously strive to improve...

Sydney, Australia
Reviewed 16 January 2014

My wife and I arrived at 8pm after driving from the ferry at Picton and given our room upstairs but we walked in and thought we were back in time as it was for us gloomy and old fashioned with furnishing and no air con. I went to reception who listened and acted immediately by explaining there was no air...

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Helpful?
Thank David S
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear David S We very much appreciate your comments regarding your stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback. Our Standard Hotel Rooms are our lead in room type and are more suited to those travellers who are only staying for a short time. The One Bedroom Studios are better if...

Brisbane, Australia
Reviewed 16 January 2014

Upon arriving in Nelson after a 5 hour drive you would think any hotel would be a welcoming sight, but we didn't expect the level of charm and sophistication of this hotel, especially at the rate we got ($150 online booking). While the room was small, it made up for it with elegant styling and features like hooks for hanging,...

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Helpful?
Thank SMull2014
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear SMull2014 Wow! What a wonderful review, thank you so much for taking the time to share your fabulous feedback! I am really glad to read that you were able to find such a great deal online and that you found the room to be elegant and well designed with all the required features. I am also pleased to read...

New England
Reviewed 15 January 2014 via mobile

Stayed for three nights. Cute one bedroom apartments. Nice kitchen and laundry. Poor selection of NZ channels only of TV and no DVDs to rent. Tricky parking at night when you return after 9 or 10 to find a spot. Really really crazy wifi policy. That needs to be included this day in age. It was really bad. All the...

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Helpful?
Thank Triplovers1151
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear Triplovers1151 Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback and we appreciate your constructive feedback about the TV channels and the internet policy. Our One and Two Bedroom Cottages have DVD players and we have a selection of DVD’s...

Christchurch, New Zealand
Reviewed 11 January 2014

We loved staying here. It felt luxurious. I loved the furnishings and fittings, in character with the complex, so very comfortable. We stayed in a 1 bedroom unit overlooking the village green. It was so quiet, unaware if anyone was next door or not. Used the pool and the gym. The staff were just lovely and friendly. I would highly...

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Helpful?
Thank Mary J
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear Mary J Thank you for choosing the Grand Mercure Nelson Monaco for your recent stay in Nelson, I am really pleased to read your glowing review. It is a pleasure to hear that you enjoyed the character of the resort and that it felt luxurious, this is an admirable compliment and I appreciate you recommending us to others. I...

New York City, New York
Reviewed 9 January 2014

We had the studios for the first 3 nights and a 2 bedroom cottage for the last night. Cute accommodation. Comfortable beds and very clean bathrooms. The staffs are super lovely (especially Sharon and Michelle). Very close to the airport (we had to pick up people from the airport and could easily walk there and back). I had a massage...

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Helpful?
Thank Ashley_Sydney
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear Ashley_Sydney Thank you for taking the time to share your experience on our tripadvisor page. I am so pleased that you had an enjoyable stay. I will pass your wonderful comments onto the rest of the team, especially Michelle and Sharyn, I am sure that this feedback will serve as an encouragement to all of our staff as we...

Spokane, Washington
Reviewed 3 January 2014

Beautiful accommodations with excellant staffing. Praised this resort as a 4 as there is very little space for storing clothing having to leave clothing in suitcase. Everything else about this resort is a 5+.

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1Thank JAM1109
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear JAM1109, We very much appreciate your comments regarding your recent stay at the Grand Mercure Nelson Monaco Apts. It is always a pleasure to receive positive feedback and we appreciate your comments in regards to storage which we will be sure to look into. Thank you again for sharing your experience, and we look forward to welcoming you back...

Oxford, United Kingdom
Reviewed 3 January 2014

We stayed at this establishment over New Year for 2 nights. We found the location pleasing near the airport with good parking and excellent sized beds.The food at the restaurant was excellent with a good selection of wines . Unfortunately the service at the restaurant was not good after making a reservation and being seated we had to wait 20...

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Helpful?
1Thank Kiwibird72
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review

Dear Kiwibird72, Thank you for taking the time to tell us about your experience at the Grand Mercure Nelson Monaco Apts and The Orangerie Restaurant. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
A quaint handcrafted resort village with a charming hotel & fully furnished one and two bedroom cottages overlooking colorful cottage gardens and a spacious village green. The hotel was voted best in the country by HANZ in 2008. Enjoy the resort's award winning restaurant, health spa, gymnasium and solar heated pool. Monaco has a range of conference & function facilities. Located just 5 minutes from Nelson Airport and 15 from central city on the pretty Waimea Estuary. ... more   less 

Additional Information about Grand Mercure Nelson Monaco Apartments

Address: 6 Point Road | Monaco, Nelson 7011, New Zealand
Region: New Zealand > South Island > Nelson-Tasman Region > Nelson
Price Range: $121 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Nelson Monaco Apartments 4.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Grand Mercure Nelson Monaco Apartments Hotel Richmond
Grand Accor Nelson Monaco
Hotel Style:
#2 Spa Hotel in Nelson
#3 Family Hotel in Nelson
#6 Business Hotel in Nelson
#6 Romantic Hotel in Nelson
#8 Luxury Hotel in Nelson
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Nelson Monaco Apartments staff and other travellers.
2 questions
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8 days ago

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Questions? Get answers from Grand Mercure Nelson Monaco Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On the inside row on the Village Green is quiet.”
 of 5 bubbles F4987WBkarenj, 6 Nov 2016 | Read review
“Cottages are fabulous”
 of 5 bubbles susiek486, 22 Oct 2016 | Read review
“Lake facing rooms can see a beautiful sunset”
 of 5 bubbles davidlS3592QB, 4 Oct 2016 | Read review
“select a lagoon view room”
 of 5 bubbles MaxFernando, 5 Sep 2016 | Read review
“Every Cottage is marvelleous”
 of 5 bubbles 66Claire, 30 Aug 2016 | Read review
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