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Our plane was delayed then cancelled to fly from Auckland to Brisbane Australia. Emirates was not helpful in communication with us or the balance of travellers. Eventually found this hotel to check in at 1.30am who collected us from airport and made our stay over...More
1 Thank mayabee2016
Response from hhaa14, Assistant Manager at Heartland Hotel Auckland AirportResponded 1 week ago
Good morning Mayabee,
Thank you for your unplanned stay at Heartland Hotel Auckland Airport. Its pleasant to hear the team looked after you on both your arrival and departure given your situation. I will pass on your positive feedback on to the staff. We look...More
Room dated. Lights broken.
Bathroom tired, stained and dirty. Not sure when the extractor fan was last cleaned.
No aircon and no extra fan available. The ceiling fan was woefully in adequate.
Very expensive for what can only be described as basic accommodation.
Thank John H
Response from hhaa14, General Manager at Heartland Hotel Auckland AirportResponded 2 weeks ago
Thank you for taking the time and giving feedback on your recent stay. May I take this opportunity to check whether you have the correct property. Heartland Hotel Auckland Airport is fully air conditioned in Guest Rooms and the hotel has no ceiling fans as...More
We wanted to stay here to recover from a long flight from the UK, so booked 2 nights.
We were able to check in when we arrived at 11.30am, and a mistake with the room we had been allocated was quickly resolved.
The friendly receptionist...More
Response from hhaa14, Assistant Manager at Heartland Hotel Auckland AirportResponded 2 weeks ago
Thank you for staying at Heartland Hotel Auckland Airport. We are glad you enjoyed your stay with us, and that all the amenities we had made a difference to your stay. Its great to hear that you got a refreshing start to your...More
This is our first time to see New Zealand. Our fist stop was Auckland and we stayed overnight at heartland hotel Auckland because its very near the airport and they provide a shuttle bus to and from the airport. For the price its fair enough...More
Thank Lito P
Response from hhaa14, Assistant Manager at Heartland Hotel Auckland AirportResponded 3 weeks ago
Good afternoon Lito,
Thank you for taking the time to review the Heartland Hotel Auckland Airport. We appreciate all your comments regarding the hotel. Its pleasing to hear that you enjoyed the amenities offer such as the shuttle bus, parking, pool and that the staff...More
We arrived at the Auckland airport at 8:00 to find out our rental company had not taken our car to the car park so we ended up needing a last minute booking for the night. 2 hours later the shuttle finally picked us up after...More
Thank Shelbie T
Response from hhaa14, Assistant Manager at Heartland Hotel Auckland AirportResponded 4 weeks ago
Good morning Shelbie,
Thank you for taking the time to review the Heartland Hotel Auckland Airport. It's a shame the rental company let you down with your vehicle. We appreciate you taking the time to give our hotel feedback. I will follow up with the...More
Response from Lawrence R | Reviewed this property |
Try the Novatel airport hotel ..... we’ve stayed at both and recommend to stay there, we even found it cheaper ! If your flying it’s just across the street from the international airport and is “Quite”
Once you have cleared customs and have your bags ready to go please use the free phone located at the ISite and dial 31 and the team will advise when the next available shuttle will be down to collect you. Our reception is... More
Once you have cleared customs and have your bags ready to go please use the free phone located at the ISite and dial 31 and the team will advise when the next available shuttle will be down to collect you. Our reception is 24 hours so any time is absolutely fine to check in