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JetPark Auckland Airport Hotel
63 Westney Road, Mangere, Auckland 2022 New Zealand
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Avg. AU$245 /night, 10/9 - 10/10
AU$260
per night
AU$219
per night
AU$178
per night
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4.5
#2 of 22 hotels in MangereLocation
Cleanliness
Service
Value
Kia Ora. JetPark Hotels is dedicated to providing excellent service and genuine Kiwi hospitality to our guests. We are passionate about New Zealand and ensuring that every guest who steps through our doors has the best experience. While our guests are one of our greatest joys, our staff are one of our greatest assets. The outstanding individuals who make up the JetPark team work tirelessly every day to share their joys and passions, delivering the best care and service to our guests and each other. Approx 5 mins to the hotel, we offer a complimentary 24-7 FREE direct return airport shuttle, Wi-Fi, and overnight parking. Traveling for business or leisure, you deserve the best- leave your car with us while you are away FREE for up to 10 days; relax and refresh in luxury to prepare or recover from your journey. To refuel dine on the best cuisine in our award-winning Flying Fish Restaurant. We pride ourselves on making everyone feel welcome and hope you find a home within our walls.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Patio
Board games / puzzles
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Telephone
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
63 Westney Road, Mangere, Auckland 2022 New Zealand
Getting there
Auckland Intl Airport
3.8 km•
See all flights
Rental Cars
Reviews
4.5
3,741 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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JetPark Auckland Airport Hotel receives mixed reviews on its value, with guests appreciating the complimentary shuttle service but noting extra charges for parking and other services. The rooms earn praise for cleanliness and comfort, although some guests find them on the smaller side with limited amenities.
The hotel's cleanliness is generally celebrated, contributing to an inviting atmosphere enhanced by a lovely garden lounge and thematic decor. Service stands out positively, particularly the efficient shuttle service and the welcoming nature of the staff.
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Efficient
Amenities
Satisfactory
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3,741Reviews31Q+A100Room tips
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Detailed Reviews
Would've given this a five stars if I hadn't nearly tripped and died going into the bathroom after my sister took a shower. Regardless of how hard you try the whole bathroom gets wet when you're taking a shower. Which is why when everyone was done showering we took one of the towels and spread it between the door and toilet so my grandma doesn't accidentally slip.
Otherwise everything was great!
Otherwise everything was great!
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JetParkHotel, Manager at JetPark Auckland Airport Hotel
Responded 17 Jan 2020
Kia Ora Fatima, Thank you for taking time to review your recent stay with us at Jet Park Hotel. I would like to apologise for the slippery bathroom floor issue you acknowledge and will ensure this is addressed with the corresponding departments to ensure they are rectified going forward. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Navtej Walia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed there on both the night of our arrival in New Zealand and the night before departure. Jet Park is very much focussed on providing the key needs of a traveller. The rooms are compact, but comfortable, functional and quiet. The reception operates 24/7, room service and the house restaurant are open to cater for very early departures and late arrivals. Plenty of parking (outdoors) is readily available and the hotel runs a shuttle service to the air terminals, which are about 6Km distant. TV was just standard free to air. Fast internet access is provided; 2Gb per room per day. And finally, the daily rates were about half that of the luxury hotels in the airport precinct. If you want space to swing a cat, select a king room for about $20 pn extra. We will stay there again, whenever we need just one night related to a late arrival or early departure.
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Date of stay: March 2020
Value
Rooms
Room Tip:Â Choose a king room if you need more space.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MurrayM243, Front Office Manager at JetPark Auckland Airport Hotel
Responded 31 Mar 2020
Kia Ora GrahamM684 Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Front Office Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The long story short we had to leave New Zealand due to a travel advisory from the Canadian Government. We were staying in Wanaka and our revised flight on Emirates home x CHC had us denied boarding due to the Australian Governments decision to deny foriegn in transit passengers. We repositioned ourselves to this hotel as Auckland seemed to have the last of best possible ways to get back to Canada. So we booked a non-refundable five nights at Jet Park as the travel situation was very fluid at best. On our departure from CHC I noticed Air Canada had three seats open in business class in which we immediatly booked. On our arrival I mentioned this at check in and said we would donate four nights for another traveller in greater need then ourselves. The lady at the front desk immediately went to her night manager who said no worries we will refund the four nights to your account in which they did. Other then very clean comfortable, quiet surroundings with exceptional staff we can not recommend this hotel highly enough to others for their highly evolved ethical treatment of us during COVID-19.
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Date of stay: March 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MurrayM243, Front Office Manager at JetPark Auckland Airport Hotel
Responded 22 Apr 2020
Kia Ora BillT910 Thank you for placing feedback on your recent stay with us. I hope that given what we are facing now in the world that you and your family are safe and well. We look forward to meeting you again in the near future. Kind regards Murray Mackey Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at the jet park many many times but unfortunately they have grown to big and do not have the infrastructure to cope,
The same person checked me in and out, it was a corporate booking as always and he still insisted on taking my card for any incidentals (even though the mini bar was empty and roomservice had finished so unsure why), it took him ages to process the booking and in all honesty I dont think he had the faintest idea what he was doing and even less of an idea how he managed to be wearing the night shift managers badge!
The room was one of the new rooms which is like a cheap motel, very uninspiring and straight out the book for hotel rooms 101, hot water didnt work so cold showers it was!
Upon check out the same bumbling bafoon was still on duty and once again (only 3 hrs later) I went through the same conversation that it was a corporate booking, I gave him the purchase order and booking confirmation and told him I do not give you permission to charge my card for this booking... yes you guessed it he did! And so did the head office charge my company, not bad over $300 for 3hrs accommodation!
The shuttle buses and the drivers were excellent as always, prompt, polite and chatty, but unfortunately that is about all jetpark has left of it once great customer service and affordable accommodation.
I have strongly advised our corporate travel agents to stop booking us there and we will now frequent Naumi or Holiday Inn.
The same person checked me in and out, it was a corporate booking as always and he still insisted on taking my card for any incidentals (even though the mini bar was empty and roomservice had finished so unsure why), it took him ages to process the booking and in all honesty I dont think he had the faintest idea what he was doing and even less of an idea how he managed to be wearing the night shift managers badge!
The room was one of the new rooms which is like a cheap motel, very uninspiring and straight out the book for hotel rooms 101, hot water didnt work so cold showers it was!
Upon check out the same bumbling bafoon was still on duty and once again (only 3 hrs later) I went through the same conversation that it was a corporate booking, I gave him the purchase order and booking confirmation and told him I do not give you permission to charge my card for this booking... yes you guessed it he did! And so did the head office charge my company, not bad over $300 for 3hrs accommodation!
The shuttle buses and the drivers were excellent as always, prompt, polite and chatty, but unfortunately that is about all jetpark has left of it once great customer service and affordable accommodation.
I have strongly advised our corporate travel agents to stop booking us there and we will now frequent Naumi or Holiday Inn.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MurrayM243, Front Office Manager at JetPark Auckland Airport Hotel
Responded 22 Apr 2020
Kia Ora 370BenP Thank you for taking time to review your recent stay with us. I understand one of our team has spoken to you directly regarding the issues you had experienced. I have also spoken with the Reservations team and my night team in regards to this and noted on your profile for any future bookings you may have with us about your charge back details. I do hope that we are able to welcome you back in the near future once life returns to some normality. Kind regards Murray Mackey Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The individuals who worked at the front desk the evening of 1 Jan did a fantastic job. I arrived very early (~1 AM) on 2 Jan, and I had booked my reservation for the night of 2 Jan in the anticipation that immigration and customs would be slower and it wouldn't be worth paying for the night of 1 Jan and not being able to sleep. I was talking with the front desk in early the morning of 2 Jan just to see if I could store my luggage so I could find somewhere to go to stay awake, and before I could ask about my luggage, the employee looked up my reservation, moved it to the night of Jan 1st, and handed me my room key. I was pleasantly surprised but wasn't even planning on asking for that because I assumed that the answer would be "sorry, no.". Thank you so much!!!
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JetParkHotel, Manager at JetPark Auckland Airport Hotel
Responded 9 Jan 2020
Kia Ora Kris, Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. I am pleased to hear we exceeded expectations for your recent stay with us. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Navtej Walia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It all went wrong from the time I checked in. Having requested a room on the upper floor as I was travelling alone, it seemed that as the hotel was fully booked this was a problem, however one room was found on an upper floor. Unfortunately it was still occupied and the occupant was as surprised as me when I entered the room, Back to reception. To give the hotel time to deal with the situation went for dinner. Was told no tables free - plenty of empty tables. Got table. Ordered food. Took forever! Dinner not brilliant, overcooked and not very hot, could not be be bothered to complain as I was hungry and it was late. Finished dinner. Went to room on upper floor, now vacant. Nice room. Door would not close, or lock, problem with the mechanism. Called reception- they called housekeeping who phoned maintenance. Home for the night, mobiles off! Only room available on ground floor, no thank you - but eventually offered one in another block. Now very late and an early flight in the morning. Not amused. The room was not better but sufficed. Would I go again to this hotel? No!
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MurrayM243, Front Office Manager at JetPark Auckland Airport Hotel
Responded 24 Feb 2020
Kia Ora MiriamR493 Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. I would like to apologize for the issues you had during your stay as it appears the request for an upper floor was not received by the hotel. In regards to the room move to upper floor one staff member was just in the process of moving a guest from the room and had in error set this to clean and available. I have spoken and re trained that staff member to avoid this happening again. In relation to dinner I have passed this to our Food & Beverage Manager to look into and improve. What you experienced was out of the norm in relation to our standards at Jet Park Hotel and do hope that you will consider staying again in the near future. Kind regards Murray Mackey Front Office Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing staff!
We arrived way earlier than our check in time and the staff made us comfortable until our room was ready. They let us use the gym shower and stored our luggage so we could fo tour the city without having to tow our bags with us. That type of customer service is rare these days.
We arrived way earlier than our check in time and the staff made us comfortable until our room was ready. They let us use the gym shower and stored our luggage so we could fo tour the city without having to tow our bags with us. That type of customer service is rare these days.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JetParkHotel, Manager at JetPark Auckland Airport Hotel
Responded 10 Jan 2020
Kia Ora Pioneer183762, Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. I am pleased to hear you have enjoyed your recent stay with us. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Navtej Walia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ive stayed here mulitple times. Ive not had a bad experience yet. The hotel is clean, has all the facilities you would expect. The shuttle service to and from the airport is reliable and very convenient. Car storage is a real bonus if you have had to drive to Auckland airport. Beds are comfortable, rooms are much quieter than you would expect and when we slept in they very generously extended our check out time. I will not hesitate to stay here again when I need to.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JetParkHotel, Manager at JetPark Auckland Airport Hotel
Responded 20 Jan 2020
Kia Ora Lee, Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. I am pleased to hear you have enjoyed your recent stay with us. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Navtej Walia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The shuttle is a breeze to organise on arrival and the check-in was swift. My basic room was spotless, calm and so comfortable for a one night solo stay to transition back into Aotearoa NZ. A lovely spacious bathroom that was spotless and a really comfy bed, sheets and pillows. I recommend the restaurant for lunch also. Generous, fresh and interesting menu with hospitable service.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â The real milk in a little bottle, and the water carafe are such a thoughtful Kiwi welcome! Thank...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JetParkHotel, Manager at JetPark Auckland Airport Hotel
Responded 16 Jan 2020
Kia Ora 126parsonsl, Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. I am pleased to hear you have enjoyed your recent stay with us. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Navtej Walia Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed overnight prior to a flight and this Hotel does not disappoint. From the start the reception staff made us very welcome and the room was made available at the desired time. The room was excellent, clean tidy and very comfortable. Evening meal was superb ranging from lamb rack , nocce and beef. Great service and reasonable prices. Breakfast was also excellent and the staff very understanding when discussing a lesser quantity style of breakfast. How good is that ! A late check out and bus shuttle to the terminal topped off a great overnight stay . Highly recommend Jet Park Auckland and there very courteous staff.
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MurrayM243, Front Office Manager at JetPark Auckland Airport Hotel
Responded 8 Mar 2020
Kia Ora BigV_Melbourne Thank you for taking time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We look forward to welcoming you back again soon when you are next in Auckland. Kind regards Murray Mackey Front Office Manager Jet Park Hotel – Auckland Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kia ora
We are looking, subject to consents to have the pool up and running around December.
The play areas are operational, both indoors and outdoors.
Kind regards
Murray
You should be all good. Just check your confirmation email and make sure it has the parking on it. We drove up to Auckland and just walked into reception and completed a form and handed over our keys, boarded the shuttle bus and went straight off the airport. They park your car in the secure area for you.
It’s not a problem- after exiting the customs area at Auckland airport , you will see a help desk in the arrivals area- it always has staff. Tell them that you are staying at jet park , and they will give you the number to call- it’s free call and a direct line .Take the exit door next to McDonalds, and walk to the right- the shuttles for all hotels will pick up from there. The jet park shuttle comes through every 15 minutes or so,
It’s about a 10 minute drive to the hotel.hope this is helpful
Approx $170 per Day
Hi
We offer 10 days free parking per stay. We do not charge for additional parking, as we limit parking to 10 days. We have an arrangement with Park & Fly who charge our guest $6.40 per day for parking.
Kind regards
Jenny
…
"Great parking, even if you have a trailer. Ask for the shuttle to/from the airport. Book including breakfast for the best deal."Read full review
…
PRICE RANGE
AU$160 - AU$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jet park airport hotel and conference centre, jet park airport mangere
FORMERLY KNOWN AS
Jet Inn Airport Hotel
LOCATION
New ZealandNorth IslandAucklandMangere
NUMBER OF ROOMS
221
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about JetPark Auckland Airport Hotel
What are some of the property amenities at JetPark Auckland Airport Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JetPark Auckland Airport Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JetPark Auckland Airport Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JetPark Auckland Airport Hotel?
Yes, free parking is available to guests.
Are there opportunities to exercise at JetPark Auckland Airport Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does JetPark Auckland Airport Hotel have an airport shuttle?
Yes, JetPark Auckland Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does JetPark Auckland Airport Hotel have airport transportation?
Yes, JetPark Auckland Airport Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JetPark Auckland Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does JetPark Auckland Airport Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is JetPark Auckland Airport Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.