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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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4,007 Reviews from our TripAdvisor Community

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Showing 3,779: English reviews
Blackpool, United Kingdom
Reviewed 28 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Wendy M
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Perth-WA
Reviewed 28 December 2014

A wonderful place to stay, easy access, convenient cold storage, great communication, comfy rooms with a view, quick free Internet access in lobby and a lovely aura. Staff are very helpful whether morning, afternoon or night shift to answer any queries I had. Very adaptable to change if I requested something else. Recommended highly if you are stopping over or...

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Helpful?
Thank Kaukasi
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your wonderful review on the stay. Interconnecting rooms provide sufficient space for travelling with older children, and twin rooms with double beds are certainly suitable for a small family. Hope you had great family time over Christmas. Thank you for staying with us, see you next year! Sunny Goo Rooms Division Manager

Perth
Reviewed 28 December 2014

Review collected in partnership with Accorhotels.com
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Thank PerthExplorer
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Norfolk Island
Reviewed 28 December 2014

My husband and I have stayed her several times now and find the service and staff excellent, nothing is a bother, you ask and they deliver. The meals in the restaurant are of high quality and reasonably priced. We think this hotel with its service, cleanliness and excellent "can do" approach is an asset to the Novotel name. We will...

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Helpful?
Thank ParadiseDreaming
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

What a fabulous review to wrap up the year! thank you for taking time to share your experience with us. It is great to see our staff delivering service, and our next goal is to deliver consistency along - step closer to excellent guest experience! I'm extremely pleased to see that you have stayed several times, and our team have...

Amsterdam, The Netherlands
Reviewed 27 December 2014 via mobile

Good location if you have an early flight. Easy to get to and from the city. Standard hotel chain, modern rooms. No free wifi. We had better price for quality in B&B's in NZ. But good place if you're looking for a reliable airport hotel close to the terminal (just across the street, you can walk into the lobby with...

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1Thank Humuhumu_on_the_move
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, I'm sorry to hear that the value for price was below your expectations. However, I certainly hope that you were able to have a good rest whilst staying with us. We run exciting promotions on our hotel website for early birds to save on accommodation cost to spend more on travel! consider this option for...

Hong Kong, China
Reviewed 25 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Paul Y
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Reviewed 24 December 2014 via mobile

I always stay at the Novotel Auckland Airport, flying in after midnight from Australia, and then checking out before 6am for a flight to Christchurch. This means I never have the paid-for breakfast which can cost more than $30. But despite taking my money for a breakfast I never have, I'm still expected to pay for broadband. I have no...

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2Thank Dave M
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Dave, Thank you for your review. Regrettbly Tripadvisor profile does not provide enough information for me to know exactly which booking this was related to. However, I believe I am looking in to the right booking. I must apologise for the lack of explanation from the team as the room included internet as well as breakfast for the stay....

Geelong, Australia
Reviewed 24 December 2014

Convenience plus and nice new hotel. Stayed in interconnecting rooms with a suite as a main room so that we had views of the airport (had an airplane buff in our group). Views weren't too bad (we were on the back side of the hotel). We got a very good price during a promotion although at full price you would...

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Helpful?
Thank Mark L
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your stay with us Mark, it's been a while, so thank you for remembering to leave us a feedback! it must be time again to travel! We run promotions throughout the year, and it certainly benefits early birds who have booked room in advance with great inclusions - especially travelling with family, every extra is doubled and...

Auckland, New Zealand
Reviewed 24 December 2014

Stayed for 1 night before my flight home to uk. Staff very friendly & helpful. Dinner menu choice good. The room was big & very comfortable. Breakfast was fantastic. The choice was huge & you could go up as often as you want. Fresh pancakes made to order was a lovely touch. Check out fast & efficient & walked across...

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Helpful?
1Thank MollyMay50
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Who needs stress before travelling! It is fantastic to see a great review covering from the room to the pancakes in the morning. I do hope you had great night's sleep with us too! Thank you for your feedback, and choosing to stay with us. See you in 2015! Happy new year! Sunny Goo Rooms Division Manager

UK
Reviewed 23 December 2014

From my initial e-mail to the check out, the hotel staff were very efficient, with the exception of the restaurant. (See below) The hotel is modern and located across the road from the airport terminal, which was ideal for our early morning flight departure. The room was a good size, the decor was very attractive and it was well equipped....

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Helpful?
2Thank UkAlwaystravelling
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for taking time to write us a review, Whilst I'm glad to see that you enjoyed the overall stay, I'm extremely disappointed to hear about the service experience at the restaurant. I understand the apology was given already when you completed the survey. However, I would like to sincerely apologise for the delay and the response you received...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $172 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
#1 Business Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Airport staff and other travellers.
29 questions
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Questions? Get answers from Novotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a higher floor room for nice airport views”
  • Sink setup
  • What more can I say?
  • Shower stall area with translucent glass
  • View to the west through the bedroom tinted glass
  • Functional desk space
  • Honor bar and tea facility
  • The bed with light feature surrounding the headboard
 of 5 bubbles rodjune, 22 Feb 2017 | Read review
“best views higher up”
 of 5 bubbles JohnandTracy_L, 14 Feb 2017 | Read review
“handy to airport”
 of 5 bubbles , 11 Feb 2017 | Read review
“We faced the airport and our room was quiet, so I would just select a room away from the lift.”
 of 5 bubbles crzzzr, 5 Feb 2017 | Read review
“Don't book a king supreme room.”
 of 5 bubbles ZephyrJess, 4 Feb 2017 | Read review
5 of 5