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Novotel Auckland Airport

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Novotel Auckland Airport
Novotel Auckland Airport
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4,050 Reviews from our TripAdvisor Community

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Showing 3,818: English reviews
Hobart, Australia
Reviewed 5 April 2015

We were return guests at Novotel Auckland Airport and once again enjoyed a delightful stay and impeccable service. Lucky enough to snare a room on a high floor with runway views at a reasonable price, levels of comfort and cleanliness were excellent. Front desk staff were, as always, highly committed, friendly and professional. We shall look forward to our next...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank GenJen171
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your return stay and for another fantastic review on the visit! Would love to hear your feedback on our restaurant – please do share with us on your next visit and let us know what we could do more to improve. Have a wonderful rest of the week, and see you on your next island holiday. Sunny...

Wellington, New Zealand
Reviewed 5 April 2015

This was just what we needed when arriving into New Zealand. It was so relaxing, perfectly quiet, the restaurant was great and breakfast was fantastic. Just loved the orange juice machine on the breakfast buffet. Would love one for home....

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Thank Abbeyj51
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Orange juice machine is fantastic isn’t it? I would love to have one at home too. Thank you for your great review on the overall stay, and choosing to stay with us! Have a fantastic rest of the week and see you again soon! Sunny Goo Rooms Division Manager H7485-rd@accor.com

New Zealand
Reviewed 4 April 2015

Great place to stay if you have an early morning flight, just a few steps away from the international terminal. Checkout and walk across to the terminal check-in your bags and return for your inclusive buffet breakfast. Beautiful décor rooms, the only noise was from the cleaners outside laughing in the hallway (this was 3pm), annoying if you had been...

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Thank shals27
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, Although I’m glad to see the positive review on the stay, I’m sorry to hear about the disturbance during the day from the staff. Hallway can echo and we do advise our staff of keeping the noise level at minimum for tired travellers. Despite this, hope you had a good rest to be ready for...

Sydney, New South Wales, Australia
Reviewed 3 April 2015

Check-in relatively easy although no printer paper had the staff fooled. The room was clean, quiet and almost devoid of toillet paper. A quick phone call to reception resulted in two rolls turning up 25 minutes later, good thing I wasn't in a rush. The sparkling delivered to the room was an inferior domestic at five times the price available...

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Thank Robert W
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your feedback Robert, It is really disappointing to see the overall service offered, and I sincerely apologise on behalf of the team on the letdown you have experienced. I do hope the feedback was shared on the day to give opportunity for the manager on duty to rectify the issues immediately. Concerning the overcharged bill, authorisation of...

Napier, New Zealand
Reviewed 3 April 2015

We arrived into Auckland after a 19 hour flight, the last thing I needed was to get on a shuttle again to go to a hotel, thats why the Novotel is soon good, walk out the doors cross the road and your in your hotel. Brilliant, check in was at 1.45 in the morning and the girl on was lovely....

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Thank Jodie803
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Jodie, Thank you for your wonderful feedback, I’m glad you enjoyed your visit and was able to have a good rest after a long journey back home. I notice that the value score is below average. We encourage our guests to book in advance to enjoy the savings and to grab discount offers with limited availability. As an airport...

Sydney, Australia
Reviewed 2 April 2015

There were 10 of us in the group who had a one night stay as we were in transit for Tahiti. We had a wonderful meal after we arrived with great service. The next morning we checked out and walked across to the terminal checked in our bags and returned for our inclusive buffet breakfast . That's how close it...

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Thank 8chris007
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

It is unique plan for the morning – which we recommend to guests staying with us for the early morning flight. Simply walk across the road in pyjamas to drop the bags off, grab your boarding passes and return to get ready – or have relaxing breakfast with us! Extra sleep, less rush and no need for a fast-food breakfast...

Broome
Reviewed 2 April 2015

I stayed here the night of 1.4.15. As a solo traveller and after flying for near 24 hours over four flights I wanted food shower and a bed for a night before my final flight, And I wasn't disappointed. From the wonderful warm welcome at reception to checkout the next morning I cannot rave nor praise the Novotel enough. The...

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3Thank Marloo44
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Good old fish and chips with modern presentation – It is fantastic to hear you enjoyed the dish, and the staff that assisted you during the night. Blackout curtain is perfect way to ensure all travellers visiting us throughout the day can get a decent sleep, and once the curtain is drawn, you would not be able to tell that...

Melbourne, Australia
Reviewed 1 April 2015 via mobile

Stayed here overnight between business flights. Very short walk from international terminal. Approx 15 minute walk from domestic terminal or catch the free shuttle service that runs every 15 minutes between the two. Great restaurant, great service, great bed, great room. No more needs to be said.

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Thank Terrybelle1966
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Terry, It is fantastic to see you had enjoyed your short visit with us. Hope your business visit went well! Thank you for remembering to share this feedback with us, and we look forward to seeing you next time! Have a wonderful rest of the week. Sunny Goo Rooms Division Manager

Wellington, New Zealand
Reviewed 1 April 2015

The blurb in the key card says the team at Novotel are there for 1 guest - "You". Powerful vision but not quite the experience. The hotel is in an absolutely superb location for international air travellers exiting and entering Auckland. Quite literally across the road from the terminal. It has a clean fresh decor. I arrived just after midnight...

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Thank John T
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your feedback John, I’m sorry to hear about your disappointment with overall service and the lack of “YOU” in place. All room’s air-conditioning and lights are kept off to save energy as part of our environmental initiative, certainly not to deter our welcome for the guests staying with us. Concerning the odour and possible leakage, I have...

Toronto
Reviewed 1 April 2015

We chose to stay here because we arrived late in the evening and had an early flight the next morning. The airport terminal is literally across the road from the hotel which made it so convenient for us. Our room was very comfortable and clean and very quiet. The bathroom was a decent size and had a good shower. I...

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Thank sportguy18
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, Due to many tag lines out there with “minutes away from the airport!” when reality isn’t true, often our attempt to explain the location of the hotel to arriving guests is a challenge! Hope you were able to try out our menu offered at the restaurant – or a room service during your short visit....

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $218 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Airport staff and other travellers.
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Questions? Get answers from Novotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“N/A - did not stay there.”
 of 5 bubbles 128sk2, 22 Mar 2017 | Read review
“Rooms on higher floors seem quieter”
 of 5 bubbles frankm488, 13 Mar 2017 | Read review
“One side faces the runways, and is a wonderful vantage point of the planes coming in for landing.”
 of 5 bubbles Holden236, 10 Mar 2017 | Read review
“Ask for a Shower Room if you are short as the bath is very deep to get in and out”
 of 5 bubbles GayB971, 9 Mar 2017 | Read review
“707 is a good room but so are many others”
 of 5 bubbles 244roberts, 8 Mar 2017 | Read review
5 of 5