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Novotel Auckland Airport

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Novotel Auckland Airport
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3,817 Reviews from our TripAdvisor Community

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Showing 3,612: English reviews
Perth
Reviewed yesterday NEWvia mobile

This hotel is like heaven if you want somewhere comfortable between flights. Rooms are modern, spacious and very clean. The shower was awesome! We loved overlooking the runway from our room too. We didn't try any food at the hotel so cant comment on that. The price per night fluctuates a lot so it's probably good to book early. Would...

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Helpful?
Thank escaperth
Melbourne
Reviewed 2 days ago NEW

Travelling to NZ each month, and staying here all the time, this has become one of my favourite hotels. For those early morning flights, or the late arrivals, this one hotel has comfort as well as convenience. Generally good value for money, and always get recognition for loyalty

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Helpful?
Thank Gungit
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Wonderful to have welcomed you back to Our Place - a delight to read that it's become a favourite stopover for you and that you always feel that real warmth of welcome on arrival. Until next time. Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Winton, New Zealand
Reviewed 2 days ago NEW

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Helpful?
Thank Jamie M
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Perth, Australia
Reviewed 3 days ago NEWvia mobile

Stayed one night, had very early check in at 8am which was amazing . Spacious room with great view of the runway large modern bathroom comfy king size bed, free wifi if you are an accor member. Spent whole day in my room and thoroughly enjoyed , very relaxing . Walk over road into international airport, freeshuttle bus to domestic...

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Helpful?
Thank ozzyprice
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for choosing Our Place - it's great to know that the early check in option suited you so well and that you were able to spend the entire day simply relaxing in your room (and enjoying the view!). You're welcome here whenever you like! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Amsterdam, The Netherlands
Reviewed 3 days ago NEW

The hotel is very conveniently located just a few steps from both the international and the domestic arrivals. The building is quite a Large Dark Object in the modernist style. Reception area is spacious and light with friendly and efficient check-in. The restaurant - which serves a good breakfast but also lunches and dinners - is just to the left...

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Helpful?
Thank Stoic1948
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Thanks for taking the time to share your experience - we're very appreciative of your highlighting all of the elements of Our Place that will be important to travellers. If you're needing WiFi access we're delighted to offer limited availability in our lobby on your own device or access in the room across the entirety of your stay...

Phoenix, Arizona
Reviewed 5 days ago NEW

Good day! We love this hotel and the food! We arrived late from the States from flying all night. Since we had the room already reserved, we popped in for a shower and breakfast. The customer service is great and warm felt. The food is fresh and great. We love New Zealand and we always stay here after our long...

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Helpful?
Thank 55kristah
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Welcome back! We're pleased to be able to provide convenience, comfort and a good meal at the end of your long haul! Thanks for highlighting the efforts of the team in making you feel so warmly welcomed. Mā te wā (until next time), Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Maroochydore, Australia
Reviewed 5 days ago NEW

This is a very clean modern hotel. The staff are very helpful and polite Would stay again . Beautiful bed too. It was great value for money. Gave us a complimentary drink as well. Would stay there instead of Pullman Auckland. For half the price

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Helpful?
Thank Dakoda14
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora, Lovely to have had you stop by - we're so pleased that you loved our beds and I'm pleased to read of the team's warm and engaging service. We hope that next stay will be very soon! Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Reviewed 1 week ago NEWvia mobile

Stayed for a night right after arriving in Auckland. Was booked into a premium floor room when told one was available for upgrade. Room faces the runway so kids had a good time watching planes take off from time to time. Room was alright except for the shower area which has no door so it was very cold after shower...

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Helpful?
Thank Anna L
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Anna, Thank you for choosing Our Place once again - I'm delighted that the view from your room was so enjoyed. I'm sorry for the delay on arrival - we now offer an online check in option which you may find useful in moving things along on your next stopover. Trust the holiday has been enjoyed! Sincerely, Jonathan...

Suva, Fiji
Reviewed 1 week ago NEW

Novotel Auckland Airport is a place that practically allows you to work, travel, have your corporate meetings and feel at home with the wonderful front office Team. Guest Services Manager Tufi Ioane-Siaopo and her Team including Varsha absolutely get's out of their way to assist you. They are accommodating and know the early or late travellers needs!

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Helpful?
Thank Pramesh S
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Pramesh, Wonderful to have had you with us - I'm delighted that the service of the team was so appreciated! Until next time. Sincerely, Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Hamilton, Waikato, New Zealand
Reviewed 1 week ago

The rooms are usually very good, but very disappointed with restaurant most times and this time especially disappointing. Customer service was below par, coffee forgotten twice, paper forgotten, messy tables. Compared to other Novotel hotels, this is really disappointing especially for the high prices that are usually charged for the convenience of staying at the airport.

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Helpful?
1Thank Jo C
NAAGRM, Guest Relations Manager at Novotel Auckland Airport, responded to this review

Kia Ora Jo, Thanks for returning to us - I'm sorry that the dining experience this stay (particularly) didn't hit the mart. I've shared your comments with our Restaurant Manager. If there was anything additional that you think might assist us in finding betterment going forward I'd love to hear from you - h7485-gr@accor.com. We'd love to welcome you again...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 

Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: $227 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Airport staff and other travellers.
28 questions
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Questions? Get answers from Novotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the runaway is a bit of a thrill!”
 of 5 bubbles prameshs, 29 Nov 2016 | Read review
“If you're looking for a room with a good runway view, then request one on a high floor but also a lower number.”
 of 5 bubbles ramyon74, 26 Nov 2016 | Read review
“Let them know when you are arriving.”
 of 5 bubbles A7669BBmariac, 18 Nov 2016 | Read review
“For a title extra you can get a runway view but very quiet room”
 of 5 bubbles tripforfun, 5 Nov 2016 | Read review
“Nice rooms overlooking the runways and see aircraft landinsb and taking off No noise in the rooms”
 of 5 bubbles Iansnell, 31 Oct 2016 | Read review
5 of 5
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