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Copenhagen Go Hotel

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Traveller (250)
Room & Suite (159)
Dining (9)
Overview
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Gemmas Alle 203, Kastrup 2770 Denmark See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Bar/Lounge
Multilingual Staff
Pets Allowed
2 Star accommodation
Additional information
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Rooms
25 Nov.26 Nov.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (874)
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Traveller rating
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75
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LanguageEnglish
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61
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All reviews bowling alley busy road rooms are very basic continental breakfast the hotel is clean central station train city netto min connection
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1 - 5 of 445 reviews
Reviewed 6 days ago via mobile

I stayed one night at this hotel because it was near the airport. When I checked in the woman at the front desk seemed so annoyed with me, I did not feel very comfortable. When I asked for a bottle of soda, and only had...More

Thank Colette P
Response from Tim T, Direktør at Copenhagen Go HotelResponded 6 days ago

Dear Guest, thank you for reviewing us. I'm sorry for your experience, we always strive to provide a value for money stay with great service, we will adress this internally as we normally get really good feedback on our staff and service.

Reviewed 1 week ago

The people at the reception were very friendly and their answers to questions were never curt. They speak perfect English, patiently. By the way, the Danish people I met were kind and smiled wholeheartedly. A lady on the bus offered me advice proactively. That was...More

Thank RoamNicely
Response from Tim T, Direktør at Copenhagen Go HotelResponded 1 week ago

Dear Guest, Sorry that we didn't live up to your expectations, and we will of course make sure that there are no garbage or construction stuff in the hallways, we are done with the renovation of lobby and breakfast room now and everything is cleared....More

Reviewed 2 weeks ago via mobile

I never write bad reviews on hotels, however I feel that people really need to know how awful this hotel is. We were meant to stay for four nights, but we checked out after one (which I have never done before). When we arrived, the...More

Thank Ffion S
Response from Tim T, Hotelldirektör at Copenhagen Go HotelResponded 2 weeks ago

Dear Guest, Sorry to hear about your experience, errors can unfortunately always happen and in that case, solve them by changing rooms to a non faulty room and after that refund you for the nights you didn’t choose to stay, that’s in my opinion is...More

Reviewed 2 weeks ago

This was a perfect location with a really excellent breakfast. Easy stop from the Airport and then into town. We had a long layover so we didn't need anything big, and this worked perfectly. I would stay there again in a heartbeat.

Thank Carol K
Response from Tim T, Hotelldirektör at Copenhagen Go HotelResponded 2 weeks ago

Dear Guest, thank you for a great review! Welcome back! :)

Reviewed 3 weeks ago via mobile

Absolute shambolic company and hotel. Avoid at all costs. Booked with the knowledge pre payment will be made at any point and the perk of a free beer that never actually came- no biggie the (reception staff love overlooking things clearly). The hotel made an...More

Thank Olivia W
Response from Tim T, Hotelldirektör at Copenhagen Go HotelResponded 2 weeks ago

Sorry to hear that we didnt live up to your expectations, errors can unfortunately always happen and we should ofcourse always solve them in a professional matter from the staff, we Will take this internally regarding knocking at 7AM for example, it’s not the service...More

View more reviews
About
Description
The Copenhagen Go Hotel is located 5 minutes from the airport and 10 minutes from the city center of Copenhagen by train from Tarnby station. The hotel offers free parking on the hotels own parking space More when staying at the hotel and offer weekly airport parking of only DKK 250. Copenhagen Go Hotel is ideal for visitors of Copenhagen in relaxed surroundings with good connections to all of Copenhagen and close to Malmö in Sweden.The hotel offers 123 rooms - equipped with shower, toilet, flatscreen-TV, comfortable beds, work desk,free wireless internet and breakfast from only DKK 69,- per person. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Breakfast Available
Business Centre with Internet Access
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Pool
Beachfront
Room Service
Restaurant
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Number of rooms
123
Price range
USD 78 - USD 142 (Based on Average Rates for a Standard Room)
Also Known As
Copenhagen Go Hotel Kastrup
Location
Denmark > Zealand > Copenhagen Region > Taarnby Municipality > Kastrup
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Number of rooms
123
Price range
USD 78 - USD 142 (Based on Average Rates for a Standard Room)
Also Known As
Copenhagen Go Hotel Kastrup
Location
Denmark > Zealand > Copenhagen Region > Taarnby Municipality > Kastrup
Photos
Traveller (250)
Room & Suite (159)
Dining (9)
Business Centre & Event Rooms (6)
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Questions & Answers
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J5686XRbrianb
on Friday 25 May 2018, at 18:40 Denmark time, I endeavored to make a reservation for 23 July 2018. Although it might be possible to get to Denmark by 27 May, it was very clear by my actions that I did NOT intend to make a reservation for 27 May 2018. As stated, I immediately hit "Modify your Booking" when the erroneous date came up. Subsequently, within minutes, I call GO Hotel directly and clearly stated that there had been an error. I respect valid contracts. However, when an obvious error occurs and one or both parties endeavor, in a timely manner to correct the error, there should be reasonable accommodation; which should have been to correct the reservation date. In a contract setting, a mistake is an error in the meaning of words, laws, or facts which causes one or both parties to enter into the contract without fully understanding the outcomes or responsibilities implied by the contract. A “unilateral mistake” is such an error that is held by only one party and not shared by the other party. Therefore, if a contract was entered into based on a unilateral mistake, it may lead to various types of contract remedies such as contract rescission or contract reformation. Per precedence, in a situation such as this where an incorrect reservation date was issued, I immediately requested reformation to change the reservation date to reflect the parties’ original understanding. Specifically, I did NOT request rescission and to have the charge for the room removed; rather, I requested, greater than 24 hours in advance of the erroneous reservation date and within minutes of receiving the erroneous reservation, that the date be corrected to the actual date that I had requested which was 27 May 2018 (I have email and phone records as documentation). Per your direction, I contacted Tripadvisor which offered the explanation provided below. Specifically, Tripadvisor stated “All of the reservations being made is being handled directly by the hotel and or booking partner of the hotel.” So that brings me back to an error in the booking system by Go Hotel or Go Hotel’s booking partner. Again, I ask that you reconsider your decision. Treating any potential customer where an honest error occurred where legally, it is likely the contract would be voided makes little sense from a customer service perspective. I request that you reconsider the charges and find in my favor OR pass this request to the next higher level of Go Hotel management for their consideration. I do not intend to pay the charges associated with what should be an invalid contract unless absolutely compelled to do so. Further, I would be compelled to spread the word on this egregious act by Go Hotels through social media. Please review the timeline and documentation I have provided and determine if the public would find a unilateral contract mistake where I understood that I was making a reservation for 23 July 2018, the date I had airline tickets to travel to Denmark, or if Go Hotel’s decided to enforce a contract that clearly was in error were proper.
21 September 2018|
AnswerShow all 2 answers
Response from Lyrebird6 | Reviewed this property |
I am really sorry to hear you have had this problem and trust Go Hotel will accommodate your request given all the facts. I had a similar problem with an airline ticket when "spell check" changed (added an additional letter... More
-1
Votes
_marlindaysout
19 March 2018|
AnswerShow all 4 answers
Response from NatalyOds | Reviewed this property |
I am afraid, no, as I can remember. The hotel has website with a possibility to put any questions directly. I have asked them, but still no answer and being on my job now, I can't trace an answer. You better contact them... More
1
Vote
michellegriffiths39
19 November 2017|
AnswerShow all 4 answers
Response from tedthetanker | Reviewed this property |
no free shuttle but cost me about £7.00 its only 2.3 klms but impossible to walk as the motorway runs past the end of the road its a safe country in general I left my luggage behind reception didn't get a charge.
1
Vote
Room Tips
"For families up to 5 with babies 1 family room is enough"
O9002JMthomasm
22 Aug. 2018
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"Your perfect room is at another hotel."
Pacem_KT
22 Jul. 2018
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"stay away from this place ....."
Vaduz58
30 Jun. 2018
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"take a room not facing the street - it is a busy street"
suep641
25 Jun. 2018
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