Grand Mercure Basildene Manor
187 Wallcliffe Rd, Margaret River, Western Australia 6285 Australia
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Mercure Basildene Manor
Updated 14/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 10 hotels in Margaret River
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Margaret River's Finest - Welcoming today's discerning traveller with the promise of luxurious solitude & ensuring a relaxing, memorable stay. Basildene Manor, is an historic elegant country manor, set on 14 picturesque acres amidst the rich tapestry of renowned Margaret Rivers vineyards. Nineteen recently refurbished and beautifully appointed rooms are available. Our renowned Basildene Breakfast includes a full cooked a la carte breakfast and fruit buffet, all from the Manor restaurant. Nestled in the valley you will discover our heated outdoor swimming pool and secluded sun deck (avail in summer months), tennis court & lakeside pergola.
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Property amenities
Free parking
Free internet
Pool
Breakfast available
Hiking
Tennis court
Taxi service
BBQ facilities
Parking
Internet
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast buffet
Complimentary Instant Coffee
Special diet menus
Board games / puzzles
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English
Location
Full view
Contact
187 Wallcliffe Rd, Margaret River, Western Australia 6285 Australia
Getting there
Rental CarsSee all Margaret River car hire
1023Reviews16Q+A100Room tips
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We are a family of a married couple with 3 adult children, and stayed in two rooms for almost a week in the middle of winter (late June). The property is a few minutes drive from the town centre. Possibly a nice cycle during the warmer seasons. The rooms we were in were breathtakingly spacious. And have enough amenities to keep one busy indoors. But why would you when there is a picturesque garden, also visited by wildlife, at your door step? There are limited but enough facilities and amenities for a comfortable stay. However, the customer service you will receive from the small pleasant team is exceptional. We strongly recommend checking with the Manor on their full list of facilities and to discuss your needs to avoid disappointments. Overall, if you are looking for something different from your modern apartments that heavily rely on self-serve facilities and impersonal service, competing for amenities with multiple families, then this might be worth considering. A home away from home. A quiet getaway. This review is also posted on Google.…
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Date of stay: June 2022Trip type: Travelled with family
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Basildene Manor is elegant and welcoming and the friendly staff make you feel right at home immediately. Our room was in the Manor and the king sized bed was wonderfully comfortable. We loved our view over the gorgeous gardens to the forest beyond from our room. Our 4 day stay was not really long enough as we were really feeling like we could stay forever. Breakfast is served in a beautifully sunny conservatory style room overlooking the landscaped garden. Breakfast was so fresh and delicious and the hot foods served to the table. There was even a really nice touch of cake for afternoon tea. I loved sitting in the cosy lounge by the fire in the evenings doing one of the jigsaw puzzles made available. All the staff seem so happy in their work and that lovely buzz really adds life to the whole experience. If left my favourite pillow behind and Rachel went to a lot of trouble organising to have it sent on to me. I was so grateful for that and she was so kind and helpful. Amazing! We will not forget our excellent experience staying at Basildene Manor and we're already planning a return trip with friends. Thank you also to Ben and the other lovely ladies for making our stay such fun. …
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Our room was spacious and comfortable - great pillows. Set in beautiful grounds it is a short drive to Margaret River township where there are some fabulous restaurants. The staff was very friendly and helpful. Breakfast is great
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Date of stay: June 2022
Helpful
Beautiful as in the stay, the surroundings and staff. Ben was great and suggested the lovely meats with our wine which was very nice. We later visited the place and purchased meats to take home which everyone loved. The staff are always helpful. Breakfast was lovely. The accomodation is lovely I did book the smaller room but Daniela helped me with choosing the room for next time,back again in August for a week. Nothing is eve4 too much.
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Date of stay: January 2022
Value
Cleanliness
Service
Room Tip: Ground floor for older people or those that struggle going upstairs.
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Excellent stay . Friendly staff and a special mention to Ben who went out of his way to help me with my interest of the history of the house. Breakfast was brilliant . We had the most enjoyable and memorable experience.
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Date of stay: June 2022Trip type: Travelled as a couple
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What a special & tranquil place. The hotel is small, unique & very lovely & is set in beautiful gardens The staff, without exception, were friendly & nothing was too much trouble. Breakfast was served in a lovely room overlooking the garden with a good variety of choices - try the Eggs Brie ! We met several people who were there on return visits & it’s easy to understand why. The parting gift of some delicious fluffy scones to take with us was a very thoughtful touch.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Because this is an older mansion house some rooms are smaller than your average modern queen room...
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Helpful
Response from Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor
Responded 2 weeks ago
Dear Jane B, Wow! What a wonderful review, we truly appreciate your feedback! I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Warm regards, Maike and the Team @ Basildene Manor
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What a wonderful stay we had at Basildene Manor! The staff were so kind and really looked after us. We were even surprised with a parting gift. The breakfast is probably the best à la carte and buffet breakfast we’ve had in all of Oceania. We only spent a couple of days but we loved Margaret River and the Manor is perfectly located. If you enjoy staying in character buildings with a story and everything that comes with that you’ll love this property as much as we did.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor
Responded 4 weeks ago
Dear jamesnzl22, We very much appreciate your comments regarding your stay at Basildene Manor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager
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The room was clean, but very basic in terms of amenities for a luxury establishment, and the furniture in the room was worn out and looked as if it had seen better days. However, what really took the cake and made our stay extremely unpleasant, was the ridiculously tiny size of the room that we stayed in (Chenin room). For a supposedly luxury establishment, the room we were given was so tiny that when we opened the bathroom door (situated at the foot of the bed) the door would block our path if we wanted to access the other side of the bed. There was barely enough space on the room floor for my wife and I to open both our suitcases at the same time without having to literally jump over our suitcases to get into bed. It was really disappointing that a room at the #1-ranked luxury hotel in Margaret River was more expensive, and yet tinier in size than every other hotel in the area. I would describe Basildene Manor as an overpriced bed & breakfast, and definitely not as the luxury hotel establishment that they claim to be.…
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Avoid booking the Chenin room at all costs!
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Response from Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor
Responded 4 weeks ago
Dear Joshua L, Thank you for taking the time to share your feedback of your recent stay with us. I’m sorry to read that you were disappointed with your room and overall experience at the Manor. As Basildene is an old family home there are a few small rooms within it, and with the Manor listed as a heritage building, it restricts us from making changes to the original structure. Please accept our apologies. Your feedback is greatly appreciated and has been taken on board. The team and I hope to see you again, next time give us a call and we can recommend the lstyle of room that would suit you best. Warm regards, Maike and the Team @ Basildene Manor Assistant Manager
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We spent three days at Basildene Manor and loved every moment. It certainly doesn’t look or feel like part of a hotel chain situated as it is in a 1912 stone building (plus sympathetic addition). And they take COVID seriously with lots of sanitiser available and with a fortress-like screen at the front desk. Staff, without exception, are friendly and helpful. Our room overlooked the stunning gardens and was very comfortable. Comfy bed, tv, bedside tables, small fridge and built-in robe with safe and ironing board. And a nice bathroom with a shower that was very good. The only downside in the bathroom was the lack of shelving but we worked around that. The towels were soft. The gardens are stunning with manicured lawns, roses, an ancient oak, established trees, clipped hedges and the most beautiful crepe myrtles. There's also a pool and a bbq area. All very well done. Breakfast is very nice and served in a glassed conservatory overlooking the gardens. Cereal, a choice of cooked meals (all very tasty), juices, fresh fruit, fruit compote etc.. An urn for tea and a snazzy coffee-making machine. This area is also available outside breakfast hours for tea/coffee and biscuits. Very popular. There are also two small lounge area for guests. Include on-wood fires. Very nice on a cold day. Highly recommended.…
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor
Responded 5 weeks ago
Thank you gfsc5 for the wonderful and very detailed review for future guests. We are thrilled you had a lovely break at Basildene Manor and we hope to welcome you back to the soon. ♥
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We had a most awesome stay at the Grand Mercure Basildene Manor. King Suit was everything you could want. Grounds and facilities where amazing and had that old english country charm and all the staff where friendly and welcoming at all times. We would definitely consider returning for another stay in the future 😁
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Maike Lawrence-Brown, Other at Grand Mercure Basildene Manor
Responded 25 May 2022
Dear AusRo6, Thank you for taking the time to write a lovely review. We are delighted to know how much you enjoyed your time here. I will pass on your wonderful comments to our team. The best reward for all of us within the Basildene family is a lovely review like yours! Thank you again and we look forward to welcoming you back again soon! Warm regards, Maike and the Team @ Basildene Manor Assistant Manager
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PRICE RANGE
USD 252 - USD 296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mercure basildene manor hotel margaret river, basildene manor margaret river
LOCATION
AustraliaWestern AustraliaMargaret River RegionMargaret River
NUMBER OF ROOMS
19
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Claim Your Listing Frequently Asked Questions about Grand Mercure Basildene Manor
Which popular attractions are close to Grand Mercure Basildene Manor?
Nearby attractions include Surfers Point (6.6 km), Margaret River Mouth Beach (6.3 km), and Gnarabup Beach (6.8 km).
What are some of the property amenities at Grand Mercure Basildene Manor?
Some of the more popular amenities offered include a pool, free parking, and breakfast buffet.
Which room amenities are available at Grand Mercure Basildene Manor?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Mercure Basildene Manor?
Guests can enjoy breakfast, barbeque facilities, and free instant coffee during their stay.
Is parking available at Grand Mercure Basildene Manor?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mercure Basildene Manor?
Conveniently located restaurants include Voyager Estate, Mikis Open Kitchen, and Drift Cafe MR.
Are there opportunities to exercise at Grand Mercure Basildene Manor?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Grand Mercure Basildene Manor?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Grand Mercure Basildene Manor?
Many travellers enjoy visiting Ellensbrook (10.3 km).
Does Grand Mercure Basildene Manor have any great views?
Yes, guests often enjoy the park view available here.
Is Grand Mercure Basildene Manor accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.