Hospitality Geraldton, SureStay Collection By Best Western
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Hospitality Geraldton, SureStay Collection By Best Western
At the Hospitality Geraldton, SureStay Collection By Best Western in Geraldton (Wea), WA, you're sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
169 Cathedral Ave, Geraldton, Western Australia 6530 Australia
Hospitality Geraldton, SureStay Collection By Best Western
438 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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My partner and I stayed 2 nights here to explore Geraldton on our way north. The location of the property is along the highway as you enter town, which was easy to locate. Our room was located at the back of the property so was very quiet. There is a laundry facility on site (free for guests) and we got free continental breakfast daily. The staff were very friendly and helpful. The local IGA is just a short walk for any essentials. Please note our room did not have a microwave so we could not heat up any food. I would definitely recommend this property for a short stay.
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 22 Nov 2023
Thanks for your very thorough review. We are delighted that you enjoyed your stay with us. Come back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were on a road trip up and down the coast of Western Australia and so looking for simple, reliable places to stay. The Hospitality Best Western in Geraldton fit the bill – a spot to park your car right out front of the room and everything functional but not flash. The room was clean and tidy, and the air conditioning was a bit temperamental but ok once we got the settings right. The room included tea and coffee making facilities, and the bed was comfortable. The room rate also included a decent continental breakfast in the restaurant. Perfect place to stop on a road trip. I have reviewed it separately but the onsite restaurant served a very good evening meal.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 17 Oct 2024
It was our pleasure to host you at Hospitality Geraldton. Thanks so much for the lovely and informative review which goes a long way to assist future travellers too. We sincerely appreciate you taking the time to review us and we wish you safe and happy travels ahead.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was disappointing due to a series of small yet numerous inconveniences. Whilst the rooms were comfortable and clean (except the smell), and had good beds, linens and pillows, I have stayed in many hotels, and do not believe this one was good value for money. We stayed two days in two rooms with two people in each. Breakfast order lost one day. Breakfast order incorrect both days. Management blocking entrance/exit with their own car for over an hour. Cleaners removing coffee mugs and not replacing them. One room smelling of stale cigarette smoke and not aired out. Only one tiny paper bag provided to dispose of one sanitary product, in each bathroom, both with a bin with no lid. This was not sanitary! Compendium stated further information was available on pages which were missing from the compendium in both rooms. When we rang reception to get the missing information, they didn’t have it and “would let management know”, but never offered to find it for us. Poor quality products in rooms, toilet paper was thinner than a 1 ply tissue. Shower caps tore as you opened them. No salt or pepper provided with any meal. We were not told cleaners would be entering rooms in our absence, had no door tag to ask for rooms not to be cleaned, and cleaners moved personal items when they did come in. The doors banged continuously in the wind each night. I suggest taking your own door stop.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip:Bring your own doorstop, shower caps, toilet paper and mugs. Women, bring your own materials to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 20 July 2021
Hiya jennimariew, Thanks so much for your very thorough review. We are disappointed to hear that you did not really enjoy your stay with us and found the service poor and the price not good. Your comments have been passed onto our team for future improvement of our services.
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We have visited Geraldton a few times and this was just an overnight stay from our trip to Kalbarri before we made our way back to Perth. First time staying here and very happy with the comfortable beds and warm and cosy room that no heating was required. Wifi is included and there was even a free movie channel.
Our room was facing the main road but we were not disturbed by any noise even though I am a light sleeper.
Continental breakfast which was included in our room rate was a wonderful surprise with the pancake machine although our 4 pancakes all came out in 1 continuous piece. Cereal, croissant, cold meats, cheeses, yoghurt and fruits were also included.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 20 July 2021
Hi mjail5, Thanks so much for your review. We are delighted that you had a great experience with us on your way up to Kalbarri. Hope you come back and see us again soon.
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We stayed 3 night in a family room. The family rooms are single story and joined together in rows. We were very impressed with the lack of noise from adjoining rooms even those that had young children in them. The check in and out was very quick taking about two minutes. Breakfast was great with pancake machine, variety toasts, 2 types yoghurt tin and fresh fruit, cheese and sliced meat as well as a variety of cereals. 4 types of juice, Vegemite, peanut paste, honey and jams as well as croissants. The young lady in the breakfast area went out of her way to help and was extremely friendly, some days there was a young man there as well and again he was extremely friendly as well. The rooms were probably the cleanest I have ever seen in any hotel and the beds were very comfortable
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 9 Jan 2022
Thanks so much for your review. We are delighted that you enjoyed your stay with us. Glad you loved the pancake machine too.
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Conveniently located. Stayed here on two separate days. Rooms very spacious and clean. Bathroom a bit dated but ok. Included continental breakfast was adequate. Car wash bay was very handy as our hire car had become quite dusty.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 2 Oct 2023
Thanks for your review. We are pleased to hear that you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall the hotel is good. Clean rooms, small fridge area and dining area. Walls are a bit thin listening to the neighbors talk. Internet is why it’s only a 3* as it’s complete rubbish. Disconnected non-stop and couldn’t even open basic websites to review menus. Would stay again and hopefully they will do something about the WiFi.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 1 week ago
Hi Matthew - so sorry you experienced noise from your neighbours. Your internet connection issue is unusual so this has been reported to our IT department to ensure it is not an ongoing issue. We do hope to welcome you back and we wish you happy travels ahead.
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I stayed as part of the emergency response to Tropical Cyclone Seroja. The staff couldn’t do enough for us and were absolutely outstanding.
I ate at the restaurant both nights and had 2 of the best steaks I’ve ever had. the first night was a restricted menu due to the cyclone but there was still plenty of choice. The second night I was going to have one of the salmon dishes but it wasn’t available (completely understandable) so I went for the steak again despite many other options. Everyone that I ate with both nights spoke highly of the food.
The room itself is a little dated, but still functional and perfectly adequate for what I needed. The rooms were cleaned daily, although some of the more “deep clean” aspects like the air conditioner vents could do with some attention.
I would definitely stay (and eat) here again.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 25 Apr 2021
Hi Louhewi, We are so delighted to hear that you enjoyed your stay with us. We are pleased you found service good and the food to be delicious. See you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was an ideal central location for my wife and I to visit attractions in both the City and surrounding districts. Made feel really welcome by pleasant staff at Reception and our room contained virtually everything that we needed for our stay. It was clean and spacious, the bed comfortable, we were happy with the facilities. Consumables replenished after two days. My only downer was the bright light that shone through the bathroom window at night, even closing the accordion type bathroom door did not resolve the problem. The included continental breakfast was basic but an ample start to the day.
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Date of stay: September 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 5 Oct 2020
Hi Dan L, We are sorry to hear that the bright light influenced your sleep but delighted that everything else went well for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was clean and spacious, bed was comfortable. Continental Breakfast was included with a variety of cereal fruit, toast as well as optional cooked items at extra cost. Other guests very rude and noisy at night time. Some road noise in rooms close to the highway
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hoyne, Agency / Consultant at Hospitality Geraldton, SureStay Collection By Best Western
Responded 11 Oct 2020
Hiya racheltG948VI, We are delighted that you found the room to be clean and spacious but disappointed to hear that the other guests were being rude.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Geraldton area.
PRICE RANGE
AU$169 - AU$194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western geraldton
LOCATION
AustraliaWestern AustraliaGeraldton
NUMBER OF ROOMS
47
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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