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Mid City Motel Warrnambool

525 Raglan Parade, Warrnambool, Victoria 3280 Australia
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Traveller (57)
Room & Suite (16)
Dining (10)

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About

#18 of 26 hotels in Warrnambool
Location
Cleanliness
Service
Value
Mid City Motel Warrnambool is now under new management and has undergone massive renovations to make this iconic motel one of the stand out accommodation venues in Warrnambool. Only one minute from the main street and center of Warrnambool with all rooms provided with free Wifi, this is the ideal location for a family or corporate traveler.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children's playground
Children's television networks
Conference facilities
Banquet room
Street parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Kids' outdoor play equipment
Meeting rooms
Spa
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
First aid kit
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Telephone
Coffee / tea maker
Minibar
Flatscreen TV
Complimentary toiletries
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English
216Reviews1Q+A55Room tips

Reviews
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Sydney8a wrote a review 17 Feb
Sydney, Australia9 contributions1 helpful vote
Motel is filthy, room dated from around 1970s and has not been updated since. BBQ left me speechless and looked like it has been retrieved from a dump. Do not stay here. I would not stay again. Staff had no care. I could not wait to leave. Pay a bit more and go elsewhere.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded yesterday
Hi Sydney, Thank you for sharing your feedback regarding your recent stay at our motel. We sincerely apologise for the subpar experience you encountered and the disappointment it caused. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it is disheartening to learn that we fell short of your expectations. Please rest assured that we take your comments seriously, and we will be conducting a thorough review of our cleanliness protocols and room conditions to address any areas of concern. Regarding the BBQ, we are truly sorry for the unacceptable condition you encountered. This is not indicative of the standards we uphold, and we will be taking immediate steps to rectify the situation and ensure that all amenities are well-maintained for our guests' enjoyment. We understand your decision to seek alternative accommodations, and while we regret that we did not meet your expectations on this occasion, we hope you might consider giving us another chance in the future. We would welcome the opportunity to provide you with a much-improved experience that reflects the high standards we strive to uphold.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hellen H wrote a review Aug 2023
Cobden, Australia8 contributions2 helpful votes
Our room was quite spacious and bed was comfortable. After reading through other reviews I see that the water temperature hasn't been addressed, it is hard to regulate and much hotter than it is supposed to be, this is a hazard for children. Our room was above the industrial laundry which is an eye sore and filthy, as you head up the stairs there are sheets on the ground under a dirty table that appear to have been there for quite some time, if this area looks like this I'm glad I didn't look too hard around our room!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 14 Aug 2023
HI Abby271, Thank you for taking the time to share your experience during your recent stay at our Motel. We're glad to hear that you found the room spacious and the bed comfortable. We appreciate your positive comments. We also want to extend our gratitude for bringing certain concerns to our attention. We take your feedback seriously and apologise for any inconveniences you experienced. We're truly sorry for the condition you observed around the industrial laundry area. This does not align with our standards of cleanliness, and we are taking immediate steps to address and rectify the situation. Your feedback underscores the importance of maintaining a clean and presentable environment for all areas of our property. We value your feedback and your decision to stay with us. If your future travels bring you back to the area, we would be grateful for the opportunity to provide you with a more satisfying and comfortable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jacki C wrote a review July 2023
3 contributions
We were booked to stay 1 night..Saturday 8th July but unfortunately had to cancel due to family emergency...ringing on Thursday 6th giving 2 days notice..we were made aware we would still be charged as free cancellation time had expired..which was fine, the lady my husband spoke to was very polite & would cancel booking. On Saturday evening we received a call from a very irate Male hotel staff member wanting to know why we had not arrived!!! My husband TRIED to explain, but staff member wasn't interested..he DEMANDED that we send an email to cancel not over the phone. We were assured that the call we made was sufficient. At the end of the day they were still getting their money!! DO NOT RECOMMEND IF STAFF ATTITUDES ARE SO RUDE...😡😡😡
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Date of stay: June 2023
Service
Trip type: Travelled with family
Room Tip: Read the reviews....we can't all be wrong!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 10 July 2023
Hi 59jackic, Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had regarding the cancellation of your booking and the subsequent interaction with our staff. We understand the importance of compassionate and understanding customer service, and we deeply regret that we fell short of meeting your expectations. We understand that our actions have left a negative impression, and we genuinely apologise for any distress caused. We would like to extend our apologies to you and your husband for the inconveniences experienced. We appreciate your honesty and the opportunity to rectify our shortcomings. If you would be willing to give us another chance, we would be more than happy to discuss the situation further and find a way to make it right. Please feel free to contact our management team directly so that we can address your concerns personally.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kate W wrote a review June 2023
Geelong, Australia11 contributions21 helpful votes
Firstly we get there , there’s two guys on the roof banging and crashing fixing the damage from the night before. ( which is understandable) then we go to there restaurant. $48 for a steak, which was nice, except for the veggies that were hard and tasteless. Bake potatoes might have been a nice option. My husband had ribs which he liked. But then we go to bed and get woken up at 3 am with the fire alarm going for about a minute. Then when that all stopped , we heard all this loud talking and go out to have a look and there are police telling some guy to put his pants on and come out. So no more sleep for us. So disappointed we paid for a large spa room . Which is just above the laundry. Which is another down fall of this hotel. when I handed the keys back all I got from the manager was “ it’s out of their hands. The door looked like it had been punch and roughly patched and the bottom of the door was damaged. I gave it 2 stars for location and the bed was comfortable. Would have like to have been offered breakfast for the hassle of been woken up as it might have been out of their hands but we didn’t cause it either.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Avoid the spa room it’s above the laundry and you might get woken up by the fire alarm
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 12 June 2023
Hi 233KateW233, We understand your disappointment with the commotion that happened outside the hotel whilst you were staying, we are disappointed ourselves that our guests sleep was interrupted and we are sorry for that. Thank you for sharing your feedback our sincere apologies for not meeting your personal expectations during your stay and whilst dining at our restaurant the Team at Mid City Motel and Elements Restaurant work hard to deliver to our guest expectations and to see that we have not done this is very disappointing; please accept our apologies for this. We hope you give us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Resort46651790723 wrote a review Mar 2023
1 contribution
+1
Photos says it all. Multiple holes in carpet. Mold on roof and silver fish and cockroaches in room. The rooms need to be reassess as the motel should only be a one star hotel. Rooms were not made up either.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 29 Mar 2023
Hi Resort46651790723, thank you for sharing your feedback our sincere apologies for not meeting your personal expectations during your stay, the Mid City Team work hard to deliver to our guest expectations and to see that we have not done this is very disappointing; please accept our apologies for this. When guests are unhappy we appreciate the opportunity to be able to address any issues immediately, unfortunately you did not make us aware of this at the time so we were unable to remedy this. Please be assured that all constructive feedback is shared with the team and work shopped accordingly for action and improvement. We are also pleased to note that the Mid City is continuing to refurbish rooms throughout the year, and this room in particular will be done this coming winter. We do hope to get the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt P wrote a review Mar 2023
Melbourne, Australia39 contributions22 helpful votes
Room was ok but very run down. The had me close to the entrance and the main road so was kept awake for a bit. Bed was comfy and shower was hot. Their restaurant was very busy so i ordered room service. 10 minutes later i had it. They don't do breakfast.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don't go to restaurant- order room service it will be quicker!!- is good food though.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 22 Mar 2023
Hi Peelbrostravel, Thank you for taking the time to leave us a review. We are so pleased to hear that you had a comfortable sleep and your room service was prompt. We appreciate your feedback and we hope you get the opportunity to stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shane D wrote a review Mar 2023
Hurstbridge, Australia168 contributions38 helpful votes
I haven't been here for about five years but stayed here again and again when on Business from 1999 to 2018. It was one of my favourite Motels. I have an upstairs room in the main building which i like less than the usual rooms downstairs. I have a bit of a dicky heart and don't enjoy climbing stairs...... I didn't request this so i will overlook it. One of the truly great things about this Motel was the breakfast in the restaurant. I was informed at reception that they no longer do breakfasts. I was very disappointed. I was asked for a security deposit for the room and was a bit affronted by this as I have never been asked for this at any other motel. I'm on a company credit card with all my CC details through Bookings.com. The room is nice, although I'm sure they used to have foxtel and with the AFL starting tonight it would have been good to have. Previously, there was never a question of shopping around for accommodation when staying in Warrnambool. It was a "given." Mid City Motel. I know the motel used to be owned by "Buckleys" a sporting organisation in Geelong. I wonder if there are new owners and therefore new policies and operating procedures. Suffice to say, the Motel didn't give me that VIP warm and fuzzy feeling they used to. It's not a usual Regional tariff, this is quite high and I was a little disappointed they don't seem to go that extra yard that made them stand out from the crowd in Warrnambool. :-)
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 22 Mar 2023
Hi 326sshaned, Thank you for taking the time to provide us with some feedback regarding you recent stay with us. We are sorry to hear that your stay with us was not as you had expected, we try and provide our guests with a pleasant stay while they are with us and it is disappointing to hear that this was not the case for you. We no longer provide breakfast as the demand was no longer there post- covid, we apologise and will look for ways to better communicate this with our clients. We do hope that you give us another opportunity in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Greg W wrote a review Feb 2023
Canberra, Australia26 contributions4 helpful votes
Never again. A large bag of gifts and souvernirs collected over the prior week on an extended group road trip disappeared from the locked room while we were out sightseeing. Absolutely no empathy or cooperation from management when we reported the loss. We asked if we could check the trash skip to see if housekeeping had inadvertently thrown it out but were not allowed to. Weren't allowed to talk to or even know who had entered the room in our absence. We were promised a phone call update after we had left to drive on but nothing until we called the hotel only to again get a less than welcoming response. We advised we were going to submit a police report which we did do. Their response was along the lines "that's your business". I've never had such a callous, disinterested and uncooperative attitude from a hotel or motel in years of domestic and international travel.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Housekeeping left a lot to be desired with a number of rooms in our tour group being serviced...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 8 Mar 2023
Hi Gwhitfield77. First of all, I would like to take this opportunity to apologise that your time while staying with us has been less then desirable and we want to reiterate that we are working co-operatively with the police regarding this matter. Unfortunately, at the time we were unable divulge staff details as this would be considered a breach of privacy towards our staff and it also gave us an opportunity to conduct our own internal investigation on the matter. We are truly sorry that this happened while you were visiting us, this matter is still being investigated and please be assured that a manager will be in touch with you shortly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rick Grimes wrote a review Jan 2023
5 contributions2 helpful votes
Location okay. Car parking is cramped and disorganised. Access to building cluttered with staff chairs and smokers tray. Hallway and stairs needed vacuuming. Musty smell. Room smelt stale and stuffy. Bed okay. Bathroom dated with loose tiles, worn tap ware, unable to regulate water temperature to ideal heat, water pressure felt like a trickle. Spa had mould and discolouration in grout. Carpet worn and faded. Incomplete patching of hole in wall. Curtain shades broken from runner. Terrible decor not matching furniture or bed linen. Stayed there many years ago so very disappointed this time. Overpriced at $247.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Stay away, sleep in your car.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 19 Jan 2023
Hi Rickygary71, Thank you for taking the time to review your recent stay at our Motel. Your feedback is valuable to us, as we strive to improve with each and every stay. We're sorry that you felt the Motel was not up to standard on this occasion as our team work very hard and particularly during the busy Summer holiday season. We greatly appreciate your comments about the aspects of your stay that didn't meet your expectations and we are sorry that on this occasion you have been disappointed with your experience with us. We will take your valued feedback into consideration moving forward.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The-Mong-Melbourne-Australia wrote a review Dec 2022
Maroondah, Australia312 contributions120 helpful votes
Let me say at the outset that this place is clean, and for a room with a king bed and a separate couch table TV area for 140 odd dollars it is pretty good value. The thing that surprised me is it has a toaster and air fryer and a microwave but does not have any cutlery or any plates or anything actually. You get two small cups for tea and one spoon, and no other utensils whatsoever so realistically you cannot eat your own stuff in the room, or you can’t even eat takeaway in the room. We had to eat pizza out of the box.. The spa was not working, and It has a sign up that it is temporarily out of order, and the sign looks like it’s been up for years… So I don’t think you’ll be having a spa if you come here. The welcome when we checked in was pretty much non-existent, no smile and slightly above grunt level, but we’re not hiring a friend we are hiring a room, and its location, and the comfortable bed and the fact it is clean, means I will come here again. To the management all you need to do to fix this place is smile, and put some basic cutlery and crockery in the room, and fix the spa.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Generally I don’t like walking anywhere, but it’s location is really good for walking to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Operations Manager, General Manager at Mid City Motel Warrnambool
Responded 14 Dec 2022
Hi The-Mong, Thank you for time it has taken you to provide us with this detailed feedback. Although, we personally think pizza tastes better out of the box we understand why you would appreciate some utensils :) We appreciate the feedback and please be assured that the team will be taking your comments on board as we are always looking for ways to improve our services and customer experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$127 - AU$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country comfort hotel warrnambool
FORMERLY KNOWN AS
Country Comfort Warrnambool
LOCATION
AustraliaVictoriaWarrnambool
NUMBER OF ROOMS
61
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MID CITY MOTEL WARRNAMBOOL (AU$127): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mid City Motel Warrnambool
Which popular attractions are close to Mid City Motel Warrnambool?
Nearby attractions include Granny's Grave (0.4 km), Warrnambool Presbyterian Church (0.4 km), and Lucy (0.4 km).
What are some of the property amenities at Mid City Motel Warrnambool?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mid City Motel Warrnambool?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mid City Motel Warrnambool?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mid City Motel Warrnambool?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Mid City Motel Warrnambool?
Conveniently located restaurants include Bohemia Cafe and Bar, Hotel Warrnambool Restaurant, and The Liebig cafe&restaurant.
Are there opportunities to exercise at Mid City Motel Warrnambool?
Yes, guests have access to a pool during their stay.
Is Mid City Motel Warrnambool located near the city centre?
Yes, it is 0.8 km away from the centre of Warrnambool.
Are any cleaning services offered at Mid City Motel Warrnambool?
Yes, dry cleaning and laundry service are offered to guests.
Does Mid City Motel Warrnambool offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Mid City Motel Warrnambool?
Many travellers enjoy visiting Granny's Grave (0.4 km).