Lake Wendouree Luxury Apartments
128 Webster St Lake Wendouree Lake Wendouree, Ballarat, Victoria 3350 Australia
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About
#19 of 69 hotels in Ballarat
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Lake Wendouree Luxury Apartments are 4 star AAA rated 2BR 110 sqm serviced apartments located in Webster St Ballarat's most prestigious location . Ideal for families or corporates and couples wanting a great nights sleep in our premium king and queen beds .Full kitchen and dining room with polished timber floor boards, gas log fires, under cover secure off street parking. Perfect Location. Perfect Luxury.Our 6 x 2 BR luxury apartments are perfect for a family holiday and short term stay we offer long term rates POA. Sovereign Hill and all local attractions including Lake Wendouree are at your door step, all Apartments are fitted with Apple TV , free hi speed wifi and Foxtel Sports.Centrally located to the Basketball and sports stadiums,hospitals,central business district and supermarkets cafes are a easy walk nearby.Late checkout, breakfast and Sovereign Hill tickets are available.
2014 Trip Advisor Certificate Of Excellence Award 2015 Trip Advisor Travellers Choice Award top 20 Small Hotels in Australia .
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Bowling
Hiking
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Baggage storage
Wifi
Complimentary tea
Windsurfing
Fishing
Non-smoking hotel
Express check-in / check-out
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Location
58Somewhat walkable
Grade: 58 out of 100
42Restaurantswithin 1 km
14Attractionswithin 1 km
128 Webster St Lake Wendouree Lake Wendouree, Ballarat, Victoria 3350 Australia
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225Reviews2Q+A50Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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I had reservations about entering into a transaction with a business who responds so harshly to the customer’s feedback. Anyone who has a business model of blaming customers when there’s an issue, instead of genuinely trying to listen and come to an agreement doesn’t deserve my money. However, we were desperate for somewhere to stay and there were limited options, so I booked hoping for the best, what I got was the absolute worst. I booked during Covid, and only days before we were due to stay Ballarat went into lockdown. Despite being told I would receive a full refund, despite their website clearly stating this, I was only refunded half. I then tried to use the remaining credit and the multiple emails that I sent were either ignored, or replied to, but no booking was ever made. I’m now being told that that’s my fault for not ringing, but I shouldn’t have to pick up the phone. One of my multiple emails was replied to, it is not my responsibility to continue to chase until I have a booking. I was reluctant to use the phone, as there are clearly unethical business practices here, and I wanted to make sure everything was documented in writing. Whatever is written in response to this email I won’t read. It will most likely be untrue. My advice, stay somewhere else. Save yourself the stress of having to deal with them.…
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 23 Oct 2023
You where offered a credit to use at your discretion when it suited you on top of refunding you 50 % of your booking . I am unsure why your email wasn’t replied however all you had to do was call and make a reservation it’s that simple .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The apartment was fantastic. It was bright and clean. Bit of noise from the neighbours but it everything you would want to see in an apartment, cooking, cleaning and a smart tv. Easy to access and close to amenities.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 21 Oct 2023
Thanks Laurie it’s hard to please guests now they and your review is greatly appreciated
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ok Gavin, let’s get this straight. We did not constantly complain - I made one phone call. When I first raised a number of issues your manager was sympathetic, and said that she would speak to the owner (her father?). You must have taken a different, and totally unsympathetic line. Following that conversation she got back to me, and was seriously argumentative, and kept interrupting me as I tried to explain our concerns. She then hung up on me (leaving me rather upset), and sent this text message:- “I have honestly had enough. They are not issues that are worth calling someone and wasting your time or mine on. I understand right now, these may seem like large issues to you but to most, they are simply minor and should not effect your stay to the point of compensation. I do not wish to talk to you any more, it’s going around in circles and you are really just making me very angry. I’ll Reimburse you 10%. Thank you? Jayde” This is extremely rude and wholly unprofessional. I am not in the habit of posting reviews, but this behaviour was totally unacceptable, and should not be left to go without comment. We still have not received a clear explanation of the cost, and certainly no apology. I was polite throughout. It is not acceptable for us to be described as “a pain”!! Howard…
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 23 Oct 2023
Read my response Howard we cannot be held responsible for a little dirty water as it comes out of the tap after heavy rainfall
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The apartment was dirty and shabby. Basic amenities not provided eg coffee plunger. Our concerns dismissed as trivial by the manager in a very rude email. Overcharged with no explanation provided. In contrast to other places we’ve stayed in Australia the experience was extremely disappointing. Do not stay in this place.. it is in no sense luxurious and the management is rude and unprofessional.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 4 Nov 2022
Every now and then we get a guest who is nothing more than a pain and never satisfied, we responded to your complaints about the water Clarity after heavy rain it was cloudy and we can’t control that , you had been booked into apartment 1 however it had been painted and I offered to put you in another apartment over the weekend to avoid the paint smells , on the Monday we offered to move you back and you replied you were very happy ,we also advised as we had trades painting and undertaking maintenance the dust from there work was constantly infiltrating the apartments , we cleaned however there was dust on the window ledges , you also booked direct and received a 10 % discount for a longer term stay . As for a coffee plunger we offer tee coffee biscuits olive oil pepper salt etc etc etc and you choose to whinge about a plunger .you constantly contacted us with minor issues outside our control, we offered a significant discount to your sister for a future stay in compensation for the disruption due to works and yet you continue to complain . There is always 1 and after COVID we are all struggling to get staff yet you are nothing but a born whinger .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family of four (2 adults, 2 children) stayed at the Webster st apartments. We were in unit 4 which was a ground floor front unit. The apartment was beautifully presented and had everything we needed. Even though we had street frontage we did not get any traffic noise. Each apartment had an undercover parking space at the rear of the block and there was ample street parking. Lots of options for kids on the TV with Netflix and foxtel and the fireplace was divine! The apartments are in a great location, close to the lake and lots of places to eat and visit. We took advantage of discount offers provided by LWLA to eat at a few different places. The ease of check in and check out was an added bonus. Could not fault our stay and will definitely return.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
2 pm Tuesday Checked in fine. Enjoyed a coffee and smoke on our balcony, as per the instructions emailed to me at the time of booking. See below: • Lake Wendouree Luxury Apartments is a non-smoking venue; guests and their visitors are permitted to smoke outside in their private courtyard or balcony and are asked to dispose of their cigarette ash, butts and matches thoughtfully using the ashtrays provided. Tuesday. We went out for a movie and dinner. Wednesday. Out for lunch, visit the Cemetery, a bit of shopping, out for dinner. At 4.01pm Wednesday I received the following text from Jayde, one of the managers, Hello Joan. Hope you're well. I just wanted to let you know that we are a non-smoking property , the cleaners noticed cigarettes in the outside table. We would really appreciate if you didn't smoke whilst staying with us on our property, to respect other guests staying and also avoid any extra cleaning fees upon departure. Regards Jayde. I was really stressed and upset by this message as we had done nothing wrong and we felt like not going back to a place that treats guests in such an offhanded manner. However having one more night there, I messaged back that we would go down to the street to smoke. I also mentioned that the signs in the room stated no smoking inside. Nowhere does it say no smoking on the balcony or grounds. Quite the opposite. No response from Jayde. Having now left the property I have message and emailed the managers to request an apology or explanation for the undue stress and harassment during our stay but they have not responded. If they are no smoking on their property it should be overtly stipulated in the rule book and I suggest they have the non smoking signs on the balcony and elsewhere, like the one on the fridge. At this point in time I have not been hit with any extra cleaning fees which was another issue I was puzzled, stressed and concerned about. Particularly as we had done nothing wrong.…
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Date of stay: September 2022
Cleanliness
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Sleep Quality
Room Tip: Check out if a separate shower or one over a bath.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 24 Sept 2022
This is the txt message I sent that this guest said she DID NOT RECEIVE And subsequently responded received ! Hello Joan Firstly thanks for staying with us at lwla and sorry for the stress jaydes txt caused , we have to be diligent and monitor smoking in the apartments as too many times we have had the next guest arrive only to refuse to stay due to the over powering smell of putrid cigarette smoke in the apartments which takes days to air out . We have allowed smoking out on the balcony’s and now will invoke a strict no smoking policy for the entire building to avoid confusion . Jayde was polite in her txt to you and did not accuse you of smoking inside rather she advised it was not permissible. I trust you understand the predicament we are faced with and once again apologise for any stress caused Gavin James Lwla Owner
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5/5 A huge apartment that has been cleverly renovated. Our stay was in the middle of a Ballarat winter, and the hot blankets welcomed us in the evening. The highlight was the instantaneous gas fire. Location is walking distance to the Lake View Hotel, where we dined for 2 nights in a row.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellent location right near Lake Wendouree, and very accessible to Sturt St shops. The apartment was very cosy with the gas fire heater, additional split system and electric blankets to keep at bay the cold Ballarat is known for. Good amenities for eating in, and spacious enough for the family to spread out and chill out.
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 17 Sept 2022
Thank you for your review yes it very cold in ballarat over winter and we try and make sure we give our guests every available heating option to keep them warm , some nights it get down to - 3 degrees ! So glad you where able to enjoy your stay with your family in our 110 sqm HUGE apartments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great Space Gas fire warm and inviting . Unfortunately I have back problems Beds far to soft . Stayed x2 nights Cost excess of $700 a lot of money to endure sleepless nights . Perhaps I could have slept on lounge but that pastors use by date . I am 80 years old the shower was over the bath. Showering was a major safety issue. The lamps and electric blankets in bedrooms not plugged in.A lamp in living area did not have working globe..An out doors area for a dog was dirty and uncared for. In conclusion I felt apartment over priced .
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 20 May 2022
Firstly the beds are king regal beds and 99% of our guests love them to had you found them soft that’s your issue, secondly you choose to book with a ota and if you had of rang we would have told you the showers are over the baths at Webster st and all walk showers at grove st . If the electric blankets where unplugged them guests must have done so for there phone chargers my apologies the cleaners didn’t notice they where unplugged but what a effort it must have been to plug them in . Finally the globe sorry sometimes they blow like all globes do and we replace them also the back yard it should not have been left that way I’ll follow up .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicely decorated, it had everything you need for a comfortable and enjoyable stay. We stayed with two small children and they loved their holiday house very much. It is in the center of Ballarat on a beautiful street with lots of trees. Lake is 5 mins walk away.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gavin James, Owner at Lake Wendouree Luxury Apartments
Responded 17 Sept 2022
Thanks for your review and yes Webster st is Ballarat’s most sought after residential precinct beautiful 100 year old trees and period homes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LOCATION
AustraliaVictoriaBallarat
NUMBER OF ROOMS
12
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Frequently Asked Questions about Lake Wendouree Luxury Apartments
Which popular attractions are close to Lake Wendouree Luxury Apartments?
Nearby attractions include St Patrick's Cathedral (1.0 km), Lake Wendouree Adventure Playground (1.0 km), and Peter Lalor Statue (1.1 km).
What are some of the property amenities at Lake Wendouree Luxury Apartments?
Some of the more popular amenities offered include free wifi, free parking, and laundry service.
Which room amenities are available at Lake Wendouree Luxury Apartments?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Lake Wendouree Luxury Apartments?
Guests can enjoy barbeque facilities, complimentary tea, and free instant coffee during their stay.
Is parking available at Lake Wendouree Luxury Apartments?
Yes, free parking is available to guests.
What are some restaurants close to Lake Wendouree Luxury Apartments?
Conveniently located restaurants include Cafe Merkama, Meigas, and Cafe Lekker.
Are any cleaning services offered at Lake Wendouree Luxury Apartments?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Lake Wendouree Luxury Apartments?
Many travellers enjoy visiting Sovereign Hill (2.8 km), Ballaarat Mechanics' Institute (1.5 km), and Harold 'pompey' Elliot Statue (0.7 km).
Is Lake Wendouree Luxury Apartments accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.