Two nights in a queen suite for a work trip. The room was spotlessly clean and well appointed with all the amenities a seasoned design professional requires. The place was quiet and the continental breakfast was top notch, I started my day well and truly fuelled and firing on all cylinders. A great renovation of an historical building that provided me with a wonderful connection to Bairnsdale’s past.
We were bumped to here by another establishment due to overbooking. For the advertised over $200 price tag we scored a smallish ground floor room in need of a good dust and clean. Could not work out if the smell in the bathroom was mould or sewer or a combination of the two. Leaky tap washer. Tea/coffee not replenished daily. No one to assist with check in. People walking around like lost sheep trying to work out how to find their room. There is no river view unless you score an upstairs room facing the river. Generally a quiet area but plenty of noise from the first floor when someone is walking around. Breakfast was good quality and the attendant was super helpful and friendly. Wi Fi was fast.
We loved sour stay at the charming Riversleigh. Easy access, great instructions and directions with a HUGE and comfortable room on the ground floor. Lovely comfortable room and super comfy bed with a vey tasty breakfast in the quaint dining room. Would definitely recommend the Riversleigh.
My husband and I were attending a funeral in Bairnsdale. We came from Melbourne and asked about whether we could get in earlier to get changed, which was thankfully, able to happen. Staff were lovely and helpful. Our room was lovely and comfortable. Breakfast was served in two charming rooms. I would definitely stay there again.
Stayed just one night here and everything was perfect. Lovely spacious stately room with tasteful decor, comfortable bed, easy check in and check out and to top it off a great brekky in the tea rooms with garden view. Would happily stay again
Riversleigh is such a lovely and inviting building, which drew my wife and I to stay there. The building is wonderful and our room was nice. That’s where the good ends though. This is a boutique hotel charging boutique hotel prices but without the customer service. The place was almost devoid of staff. The only time I saw anyone was at breakfast and the cleaners. Reception was vacant. The bar was always closed. I couldn’t even get in the front door because it was locked. I had to walk around to the back. The lack of staff presence manifested badly during our stay. On our first night there, at an ungodly hour, there was a fire alarm. There was no-one on site to take charge of the situation or direct us. We had to figure that out ourselves. On our last night there was a lot of noise from some of the guests, including a group being noisy close to midnight. Again, there was no-one on site for me to speak to, to have them shut up. I found the reception phone number, called it, and was told by a recorded message I had to call another number, which I could not memorize, hence I had to call the main number again, this time armed with a pen. Upon calling the other number I was put on hold for about 10 minutes, waiting to speak to someone. After managing to speak to someone they said they would send someone there to fix things. 10 minutes later the noise continued. Sure it may have only been 10 minutes, but it was close to midnight and my wife and I were trying to sleep. Like the fire alarm incident (in which it took ages for someone in authority to turn up), we had to resolve the matter ourselves, ie I had to tell them to shut up myself. I should not have had to do this. If there was someone on site at all times this would not have happened. It was bizarre. It was like the staff had fled and left us to fend for ourselves. No-one serviced our room the entire week we were there. They were happy to take our money but not provide the service expected for a boutique hotel. I saw corners being cut instead. I do not accept Covid as an excuse. They need to have a continual on site presence for such basic things as guest safety and emergency response management, even if that presence is reduced. The advertising for the room said complimentary breakfast. That’s a nice anchor. Upon checking in though you discover it is only a continental breakfast. The breakfast was adequate, but again, there were signs of management doing things on the cheap over and above providing a high quality boutique hotel level of service. There was coffee, but you had better like the instant variety, because there was no freshly brewed coffee to be had. Little things like that count, and given what we paid, it’s something to expect. My advice is, until they lift their game with service levels, stay elsewhere. Do not be wooed by the nice historic building. It’s not worth it. There are plenty of other options in Bairnsdale.…
We recently spent 2 nights at this charming hotel. It was spotless and the rooms were so comfortable and spacious. The staff were so friendly and went out of their way to make sure their guests were happy and satisfied. Belinda the lady in charge was so accomodating and her lovely friendly personality made our stay so homely. I would highly recommend this hotel to anyone who is visiting Bairnsdale.
A couple of days spent in Bairnsdale found us booking into this lovely old place. A few hiccups with regard to booking but all was sorted by friendly staff. Liked the idea of no keys. Easy walking distance to Main Street and restaurants. Dry quiet and comfortable.
This is probably the closest thing I've had to a "Fawlty Towers"experience. We stayed 3 nights. The room wasnt made up after the first night. We tried to complain but got an answering service. When the room was made up, the rubbish was not removed and the room was not clean anyway. The water in the fridge / coffee etc was never replenished during the stay. If you stay here save yourself the angst and dont run your fingers on any of the tiled ledges they were filthy. The breakfast was pleasant but basic. A firend paid the extra $3 for tomato with his eggs and it was a source of amusement each morning to see if he got it, someone else got it or no-one got it. The coffee comes from an automatic serve youself machine that made me regret forgetting to bring coffe bags. The staff seemed completely indifferent to any of our issues or the similar issues of other couples in our group.…
We stayed 3 nights here and felt really lucky to have found this gem. Gorgeous old building, rooms in lovely condition and very nicely appointed. Staff were delightful and really accomodating. Breakfast in the downstairs bay-windowed dining room just a lovely way to start the day. Hotel in great location for access to town, river and bike paths. Good storage for our bike. Overall a fabulous stay. Thank you!