This must be the only hotel in Australia that charges more to book direct than through a 3rd party. I stayed twice because of the location, once through Air BnB and once directly. The Air BnB offer seems to be a sublease through a guy who rarely responds to messages and the front desk don't deal with his bookings. I tried to extend my first visit but he wouldn't respond so I just left. The 2nd stay I thought may be better booking direct but they wanted to change me more $16 than online. They honoured booking.com's price when challenged but this seems very poor practise. The staff were kind and the room was clean but I wouldn't be bothered again.
We stayed here for 4 nights Sunday to Thursday and not once was the room serviced. We ran out of toilet paper, sugar and milk. The reception is only open certain hours and they were not helpful. I mentioned to the reception that the room hadn't been serviced and he said they had no cleaners on. The room next door was the same and was told it would be cleaned on Friday. They had booked out. So instead of cleaning rooms when empty they leave them dirty and put people in the cleaned rooms. For a place to have 44 rooms and no cleaning staff, not a good image. Won't go back and wouldn't recommend to anyone. Also bathroom doors kept on sliding open and light from outside keeps room bright, had to put a shoe against the door, room next to us had to do the same. Would give this place 1/10.…
We arrived late and were surprised to find a decent hotel room waiting after our last few nights in Queenstown and Strahan. Decent beds, clean, plenty of parking, wifi password provided without asking, updated bathroom. With so few people at the hotel, I would have preferred a room on the ground floor and wasn't sure why we were made to haul our luggage up to the second floor. Regardless, the room was nice and the staff very helpful.
Stayed 3 nights. CLEANING - appeared clean on arrival but bed had long female like hair in it. Coffee cups were stained. The room was never cleaned once. Complained on day 2 and I was offered a towel and basically told bad luck, you didn't specifically ask for cleaning!! 1st night - drunken idiots yelling and carrying on till 2am. 2nd night - the drunken screaming, smashing glasses and slamming of doors went onto 6am!! 3rd night - not surprisingly tbe place was near empty Ava the drinks were gone. STAFF - I got the impression that it's run by the owners and they genuinely couldn't care a less! They smirk at complaints, don't care about guest behaviours and suggested I call the police if the noise continues at night. Zero interest. The photo is of smashed drinks glass from Saturday night's all night drunken party. It was taken at 12pm Sunday. I ended up cleaning it up myself for safety sake. (The office was locked all morning)…
The room was nice with a Fridge and kettle for coffee. The Wi-Fi worked very well. There was free Parking outside. Across The road is City Park which has monkeys in a cage there. You can walk to the centre in 10 minutes where you find all the shopping and restaurants. It is a bit expensive for this Hotel. It is about 15 minutes to drive to the airport.
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