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Mercure Launceston
3 Brisbane St, Launceston, Tasmania 7250 Australia
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Avg. AU$263 /night, 3/24 - 3/25
AU$292
per night
AU$235
per night
AU$177
per night
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About
#21 of 30 hotels in Launceston
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located in the heart of Launceston, Mercure Launceston overlooks the picturesque City Park and is perfect for business or leisure. The mall, restaurant precinct, Cataract George, Boag’s Brewery, river cruise terminal, and other attractions are all a short walk away. With an onsite contemporary bar, bistro, modern meeting rooms, and function centre; Mercure Launceston caters to all your needs.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Newspaper
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Meeting rooms
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Electric blanket
Bath / shower
Room service
Seating area
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Business
Family
Languages Spoken
English
Location
3 Brisbane St, Launceston, Tasmania 7250 Australia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
36 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Made our way into Launceston on boxing day and checked in at the Mercure. Whilst the reception staff were friendly, they failed to provide the basic information about breakfasts (which i had paid for). During the evening on return to the hotel, the reception staff appeared to be not interested, tired and not wanting to be there (great customer service).
Rooms very clean, bathroom whilst small (think Japanese size) was functional however water pressure could have been better.
Something I haven't seen before was the iron permanently wired into the wall (within the cupboard) with a push button timer switch. I can appreciate the safety feature of this idea however when there are two people in the room it can be congested around the cupboard and the doorway into the bathroom and the time allowed is so short that you have to lean across the ironing board and potentially the iron to push the button back in.
The property is located about 3-4 blocks away (up a slight incline) from the city centre.
All in all a comfortable place to overnight, could have been improved very easily by cheery and helpful reception staff.
Rooms very clean, bathroom whilst small (think Japanese size) was functional however water pressure could have been better.
Something I haven't seen before was the iron permanently wired into the wall (within the cupboard) with a push button timer switch. I can appreciate the safety feature of this idea however when there are two people in the room it can be congested around the cupboard and the doorway into the bathroom and the time allowed is so short that you have to lean across the ironing board and potentially the iron to push the button back in.
The property is located about 3-4 blocks away (up a slight incline) from the city centre.
All in all a comfortable place to overnight, could have been improved very easily by cheery and helpful reception staff.
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NATASHA BECK, General Manager at Mercure Launceston
Responded 13 Jan 2025
It is always a pleasure to receive all feedback to continuously improve the quality of our services. We are so pleased to hear your found stay to your liking with your valid suggestions. They will be forwarded on to the appropriate departments for you. Thank you for taking a moment to share your experience at Mercure Launceston.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an older motel that has been renovated and now calls itself a hotel. Launceston is very hilly with some hills quite steep. This hotel was towards the top of one of these steep hills. There are three wings with carparking inbetween each wing. The wing closest to the road has two levels. There is a lift between these levels but the other wings are higher than the top level of the front wing. So if you miss out on a parking spot and have to park on the road you could have to lug your luggage up the road, up a handful of steps to reception, into the lift then out of that front wing up more steps to a room in the rear wing. The driveway up from the road to parking in front of the rear wing is seriously steep.
We were on the top level of the front wing nearest the roundabout. Didn't hear much road noise.
The room was not decorated to my tastes. Large format concrete-look tiles on the floor and walls of the bathroom with a feature wall of glossy black tiles. There was a large step up to raised shower recess. Here there was a dip down to the water outlet. Not good for those with mobility and balance issues.
King double bed was a bit soft for my liking. Silly hanging section in wardrobe. Rail ran front to back making it difficult to get coats and so on in and out.
The lovely park over the road and close proximity to city centre are saving graces.
Would I stay here again? Probably not.
We were on the top level of the front wing nearest the roundabout. Didn't hear much road noise.
The room was not decorated to my tastes. Large format concrete-look tiles on the floor and walls of the bathroom with a feature wall of glossy black tiles. There was a large step up to raised shower recess. Here there was a dip down to the water outlet. Not good for those with mobility and balance issues.
King double bed was a bit soft for my liking. Silly hanging section in wardrobe. Rail ran front to back making it difficult to get coats and so on in and out.
The lovely park over the road and close proximity to city centre are saving graces.
Would I stay here again? Probably not.
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NATASHA BECK, General Manager at Mercure Launceston
Responded 6 Aug 2024
Dear Rosey55, We very much appreciate your comments regarding your stay at the Mercure Launceston. At Mercure we strive to ensure that our guests have a memorable experience and all feedback received allows us the opportunity to continually grow and improve on our product and service. The feedback received will be reviewed by the relevant departments to assess what we may be able to address in the future. I appreciate that you loved the close proximity to City Park and the CBD. Obviously we are challenged with the gradient of the hotel and the parking, which is why we also have a couple of bays in front of the hotel for drop off of luggage to assist our guests. Thank you again for taking the time to provide us with your feedback, it is appreciated. Sincerely, Natasha B
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival, the staff were very polite and pleasant, but when I walked into my room, I was taken a back. Although the room was very spacious, with a large queen size bed, as well as a 3 seater sofa, and a desk and other typical hotel room furniture, as well as a very spacious bathroom, with double headed shower, there was NO external window.
The two small windows, had frosted glass over them, so I had no idea what the weather was like outside. I wasn't too sure if this "window" was just a backlit box box, made to resemble a window (with internal blinds installed to block out the light) or an actual window, that had been frosted.
I noticed the light levels fade, so I assumed it was an external window, but who would know?
This was very disappointing and I expressed this disappointment to the staff soon after my arrival. I didn't request a change of room, but I did say that the hotel should alert people who book this room (I never specifically requested this room) that the room has no external window. I didn't expect a view out over the street, even a view over the side lane or rear carpark would have provided some sense of life, but one would not know what was happening outside, other than to walk out the front door.
The two small windows, had frosted glass over them, so I had no idea what the weather was like outside. I wasn't too sure if this "window" was just a backlit box box, made to resemble a window (with internal blinds installed to block out the light) or an actual window, that had been frosted.
I noticed the light levels fade, so I assumed it was an external window, but who would know?
This was very disappointing and I expressed this disappointment to the staff soon after my arrival. I didn't request a change of room, but I did say that the hotel should alert people who book this room (I never specifically requested this room) that the room has no external window. I didn't expect a view out over the street, even a view over the side lane or rear carpark would have provided some sense of life, but one would not know what was happening outside, other than to walk out the front door.
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Date of stay: November 2022
Value
Service
Sleep Quality
Room Tip: Ask for a room with an externa window NOT frosted window
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed staying here and liked the larger room we had and the gold welcome drinks we were allowed to take from the mini bar. The hotel is located in a great area next to City park with free parking up a steep drive. The bathroom was renovated and had good water pressure with herby smelling toiletries. We would stay here again for sure.
We did eat breakfast here which was good but not enough staff. The poor server, Aspen, was doing such a great job. She was calm and friendly even though she just had too much to do. As they are charging $27 a breakfast, they can afford to employ an extra person for 3 hours to cover!
We did eat breakfast here which was good but not enough staff. The poor server, Aspen, was doing such a great job. She was calm and friendly even though she just had too much to do. As they are charging $27 a breakfast, they can afford to employ an extra person for 3 hours to cover!
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Date of stay: November 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NATASHA BECK, General Manager at Mercure Launceston
Responded 28 Nov 2024
Dear Wombatdavid, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Aspen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha B
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff are friendly and informative in person and over the phone.
Location is brilliant as it is near town without being inside town centre, so it’s easy to walk to town for restaurants and cafes. It is also opposite City Park and 500m walk from the river.
They have ample offstreet parking when we stayed.
Room was clean and beds were comfortable. We had a street front room and they provide complimentary ear plugs in the room. We didn’t use them but some others may choose to use them. You can hear people talking on the street if they are immediately outside your window and they are loud.
Location is brilliant as it is near town without being inside town centre, so it’s easy to walk to town for restaurants and cafes. It is also opposite City Park and 500m walk from the river.
They have ample offstreet parking when we stayed.
Room was clean and beds were comfortable. We had a street front room and they provide complimentary ear plugs in the room. We didn’t use them but some others may choose to use them. You can hear people talking on the street if they are immediately outside your window and they are loud.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Ample parking off street. Close to town centre.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was a bit worried when I read the review after I booked the hotel however it turned out to be a good experience. The driveway to the carpark is a very steep slop and a fairly tight turn. As A+ Gold member we booked a double queen room and got a newly renovated room facing away from the street, and it was whisper quite and no noise at all. All the basic in room amenity is present and in line for a Mercure in Australia. Location is fairly central and bed is comfortable. Breakfast was slightly fatty but comes down to personal taste. Dinner was good however children meal have a very small serving. Check in and check out is smooth.
Will come back again in visiting in the future.
Will come back again in visiting in the future.
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Date of stay: April 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Beck, General Manager at Mercure Launceston
Responded 26 Apr 2021
Dear Harplo, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked our 5 night stay at the Mercure as an Accor package deal, described as "a quiet light-filled room, stylish décor and posturepedic king, Smart TV with Foxtel, workspace and USB compatibility, sleek bathroom with rain shower, complimentary WIFI and parking, breakfast included". It was all as described but Room 120 did not have the most enjoyable of views. Check-in and check-out was easy, staff friendly and professional, voucher for welcome drinks and a trio of chocolates each were a nice touch. Free parking but could be challenging depending on available bays. Notwithstanding the view, our stay was an overall enjoyable experience with great facilities and pleasant helpful staff at all levels, and worth a rating of 5*
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Date of stay: March 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NATASHA BECK, General Manager at Mercure Launceston
Responded 6 July 2022
Thank you Dan, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Natasha B General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an overnight stay after a few days in Burnie for work. Was in one of the Premier rooms, these are great and I would recommend booking these. Earplugs are provided for people not used to the city sounds. As I live in central Adelaide I didnt need the plugs at al, on fact it wasn't noisy at all. The rain shower was great. The staff are great too with a special mention to Chellsie in the restaurant who has a great sense of humor and makes all guests very welcome. As an Accor Platinum member I was well looked after and this was greatly appreciated.
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Date of stay: November 2021Trip type: Travelled on business
Rooms
Location
Service
Room Tip: Premier rooms are great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stacey C, Guest Services / Front Office at Mercure Launceston
Responded 4 Jan 2022
Dear Brissylads, Thank you for your great review of Mercure Launceston. On behalf of our "Team" we are glad that you enjoyed your stay and we very much appreciate your comments regarding your stay at the Mercure Launceston. We hope to see you again very soon. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
was great to be able to stay and eat at the 1 place. After a busy day working i wasn't keen to go anywhere else. A cold beer after work , freshen up and then to their in house dinging for dinner. Rooms were good and shower was hot.
Tip: ask for a room at the rear as the street is noisy and wakes you up
Tip: ask for a room at the rear as the street is noisy and wakes you up
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Date of stay: May 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: ask for a rear rear room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NATASHA BECK, General Manager at Mercure Launceston
Responded 29 May 2024
Dear Matt, We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
last minute business trip to Launceston, not much left due to a range of Christmas functions. Outdated building, overpriced and wrong bed set up in room. Team super responsive and friendly. Small and overly warm room, not worth the inflated price but can imagine a sub $100 price tag would see this of great value. Have stayed at worse, massive kudos to the staff, friendly an welcoming.
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Date of stay: December 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stacey C, Guest Services / Front Office at Mercure Launceston
Responded 27 Dec 2022
Good afternoon . We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes there was parking and no we didn’t pay for the parking .but I would just give them a call and make sure there is enough for when you are there.
The hotel does not have a shuttle
There is a airport shuttle that the hotel can book for you
Good luck
Arriving at the airport the shuttle is just to the left after you exit the airport
"No guest lounge and busy so if you want late checkout do it well in advance. Meals finish at 8pm"Read full review
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PRICE RANGE
AU$169 - AU$236 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaTasmaniaLaunceston
NUMBER OF ROOMS
41
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mercure Launceston
Which popular attractions are close to Mercure Launceston?
Nearby attractions include City Park (0.2 km), Harvest Market Launceston (0.4 km), and Design Centre Tasmania (0.3 km).
What are some of the property amenities at Mercure Launceston?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Launceston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Launceston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Mercure Launceston?
Conveniently located restaurants include Brisbane Street Bistro, Luz Restaurant, and The Royal Oak Hotel.
Is Mercure Launceston located near the city centre?
Yes, it is 0.4 km away from the centre of Launceston.
Are any cleaning services offered at Mercure Launceston?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Launceston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Mercure Launceston?
Many travellers enjoy visiting The Old Umbrella Shop (0.6 km) and Duck Reach Power Station (4.1 km).
Is Mercure Launceston accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.