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Burke & Wills Hotel

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Burke & Wills Hotel 554 Ruthven St, Toowoomba, Queensland 4350 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (57)
Room & Suite (47)
Dining (9)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 47 hotels in Toowoomba
Location
Cleanliness
Service
Value
Travellers' Choice
The newly fully renovated Burke & Wills Hotel, combines old-school extravagance and service with just the right measure of modernity to offer our guests the most luxurious accommodation in Toowoomba & the Darling Downs region. Located in the heart of Toowoomba’s central business district and only steps away from many of the local tourist attractions Toowoomba has to offer. The all new Burke & Wills Hotel boasts an impressive 4.5 star standard throughout. Whether you’re staying for business or pleasure, you’ll be sure to appreciate the facilities on offer which include: 2 Restaurants, 5 Function Rooms, 24 Hour Reception, Free high speed Wi-Fi & secure parking to name but a few features. Burke & Wills Hotel hosts 82 elegant guest rooms ranging from Corporate and Superior Corporate Rooms to Deluxe Queen Spa Suites and the impressive Luxury King Spa Suites, each of which promise guests’ the highest quality luxury accommodation available in Toowoomba.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Casino and Gambling
Game room
Highchairs available
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
On-demand films
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Russian, Filipino, German
109Reviews0Q+A16Room tips
Traveller rating
  • 72
  • 22
  • 9
  • 4
  • 2
Time of year
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Popular mentions
papillon2020 wrote a review 11 Oct
Brisbane, Australia579 contributions189 helpful votes
Centrally located which is good. The room was adequate and shower good. It's a good "basic" hotel which is attached to gaming and event facilities. That's probably why there is a big problem with the size of the carpark. We had tremendous difficulty getting a park and felt the overnight guests should be catered to first. While there is "other" parking around, it's not in a secure carpark. We also found the elevator (only 1) VERY slow. WiFi was quite good and bed comfortable. Our "view" was metal roofs of other buildings.
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Date of stay: October 2021
Value
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ozteddy wrote a review 3 Oct
Brisbane, Australia463 contributions194 helpful votes
Spent 2 nights here to take in The Carnival of Flowers and found it to be a great central location. We had a King room with spa which was large, quiet, comfortable, (except for the stupidly designed couch with a seat so deep that if you wanted to lean against the back you ended up almost laying down) - it was also nicely decorated. There were balconies on two sides with lovely views. The only negative for the room was the maintenance, a worry in this time of Covid. The low coffee table and the coffee making area marble tops were not even wiped down and drips from the morning coffee and a couple of wine drops were still there after the room was supposedly serviced. We did leave a bathmat/towel on the floor to be replaced which it was, but the used, wet one was not removed. Check in was easy and the staff friendly. We did order breakfast in the room one morning which was totally cold when it arrived so would not recommend that. It could be that the staff were waiting for ages to use the lift - only one for use of staff and patrons, and supposedly in Covid times only to be used by 2 people - there was always a wait - and people ignored the restrictions most of the time.
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Date of stay: September 2021
Value
Service
Sleep Quality
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Response from Jordyn Hurry, Other at Burke & Wills Hotel
Responded 3 days ago
We appreciate you taking the time to write a review about your stay, ozteddy, thank you for your feedback. We are glad to hear that you enjoyed the views from your room and the location was convenient throughout your stay. Your concerns about the room servicing and breakfast have been raised with Hotel Management, who will address them directly with our team to ensure that we can continue to deliver the highest possible standard. Thank you for providing feedback about your stay, we greatly appreciate your time. We hope to have the opportunity to provide you with the best experience possible for your next stay in Toowoomba.
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Sharee wrote a review Aug 2021
1 contribution
We were welcomed without a prior booking for breakfast. On arrival range of cooked dishes was limited but chef brought out food as necessary for the client load. Food was delicious! Plates were not clean though! Great pod coffee!! More gluten free options would be fantastic but certainly didn’t go away hungry. Buffet breakfast Great value for money. We will definitely return there.
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Date of stay: August 2021Trip type: Travelled with friends
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Response from Jordyn Hurry, Other at Burke & Wills Hotel
Responded 12 Aug 2021
Thank you for taking the time to provide feedback about your experience, Shylaylah. We are glad to hear that you had an enjoyable breakfast and appreciate your suggestions to improve our buffet variety. We'll certainly address your concerns about the plates with our team to ensure we can provide you with the best experience possible on your next visit. Thank you!
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Kimmidolli wrote a review Aug 2021
Gold Coast, Australia13 contributions2 helpful votes
This accomodation was arranged for us when my husband had to work in Toowoomba for a few day. We were pleasantly surprised when we arrived having suspected that we may have been booked into 'cheap' accomodation. The foyer of the Hotel was beautiful and staff were so welcoming. Our room was not large (being a corporate room) however was big enough for the two of us. Facilities were lovely and everything was clean. We had a small problem with a shower head but staff were apologetic and had it fixed straight away. Everyone was very lovely and the food at the downstairs restaurant was great for our first night there - not knowing the area and arriving late we didn't have time to search around. This hotel is central to everywhere and we were able to leave the car and walk everywhere. So many amazing food places around and lots of places to explore. If we are ever visiting Toowoomba again and arranging our own accomodate, we would stay here again. Thank you so much for a lovely visit.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: I prefer to be away from any clock towers.
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Response from Jordyn Hurry, Other at Burke & Wills Hotel
Responded 12 Aug 2021
Thank you for your fantastic review Kimmidolli, we appreciate you taking the time to provide feedback about your stay. We are delighted to hear that you and your husband had an enjoyable stay during your visit to Toowoomba and are glad that your shower issue was quickly resolved by our team. We'll be sure to share your compliments with the staff and we look forward to your next visit.
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Craig M wrote a review Jul 2021
Kingaroy, Australia145 contributions15 helpful votes
+1
This is meant to be a 4 Star Hotel... OK... Location is in the middle of Toowoomba, which is good for visitors etc. Rooms seem to be fairly soundproof, no road noise etc once it gets out of business hours. Hotel is clean & tidy. Looks nice. We went with the Indulgence package as it was our Anniversary. Which is meant to include a couple of extras.. A platter, chocolates, spa pack.. Speaking of the spa pack.. It comes with a Dental pack only thing is, that there is 2 guests they give you ONE TOOTHBRUSH, are we meant to share it? And the only thing that could be used in the spa was a very tiny packet of bath salts....not sure why it's called a spa pack. The room was fine. Bed a bit hard. Closing the toilet door might be an issue for a bigger person. Spa could do with some handrails for people that are no longer spring chickens. TV above the spa is useless as you can't actually watch TV only movies... Couple of issues.. Phone wouldn't work when we went to order dinner, eventually worked out the power point had to be turned on to get the phone to work.... Coffee machine needs to be descaled, lucky I ran some water through it first as it came out pretty dirty. The meal from Zacks cost $39 + $5.90 room service fee... A bit of a rort! Dearer than using uber eats... The food was OK, supposed to be wings, yet you only receive the tiny piece... Is it worth $39 who knows... The room includes Buffet breakfast in Zacks too... We had bacon & eggs... Tasted fine, would have been better if it wasn't just luke warm... Over all a bit over priced at $300 for the night!
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Date of stay: July 2021Trip type: Travelled as a couple
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PRICE RANGE
USD 77 - USD 118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn toowoomba
LOCATION
AustraliaQueenslandToowoomba
NUMBER OF ROOMS
82
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Frequently Asked Questions about Burke & Wills Hotel
Which popular attractions are close to Burke & Wills Hotel?
Nearby attractions include Empire Theatre (0.3 km), St Luke's Anglican Church (0.1 km), and Grand Central Shopping Centre (0.3 km).
What are some of the property amenities at Burke & Wills Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Burke & Wills Hotel?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Burke & Wills Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Burke & Wills Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Burke & Wills Hotel?
Conveniently located restaurants include Betty's Burgers & Concrete Co., Sofra Turkish Cuisine, and Ground Up Espresso Bar.
Is Burke & Wills Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Toowoomba.
Are any cleaning services offered at Burke & Wills Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Burke & Wills Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Burke & Wills Hotel?
The staff speaks multiple languages, including English, German, Russian, and Filipino.
Are there any historical sites close to Burke & Wills Hotel?
Many travellers enjoy visiting Spring Bluff Railway Station (10.2 km).