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23 Alfred St, Mackay, Queensland 4740 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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USD 125
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Room & Suite (43)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Oaks Mackay Carlyle Suites
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 36 hotels in Mackay
Location
Cleanliness
Service
Value
Standing at six storys high, the 4.5 star Oaks Carlyle occupies a central position on Alfred Street in the heart of Mackay's city centre; a hub for business, dining and retail. The new-build hotel will offer the choice of 59 contemporary hotel rooms and self-contained one, two and three bedroom apartments - some with dual-key facilities, ideal for families and groups.
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Room & Suite (43)43
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Car hire
BBQ facilities
Baggage storage
Laundry service
Parking
Wifi
Paid wifi
Outdoor pool
Non-smoking hotel
Shared kitchen
Shops
ATM on site
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Telephone
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Refrigerator
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
10Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
23 Alfred St, Mackay, Queensland 4740 Australia
Getting there
Rental CarsSee all Mackay car hire
301Reviews0Q+A36Room tips
Reviews
Traveller rating
- 114
- 102
- 48
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- 23
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Popular mentions
Very poor, car parking was a lottery. As it was raining 3 out of 4 days, had to park in the outside areas as the undercover parking seemed to be allocated to residents. The Lift was broken on one day and as we were on the fourth floor, it was difficult with luggage etc. Not told what was wrong.
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Review collected in partnership with Minor Hotels
Date of stay: January 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favourite
a great place to stay if in Mackay, clean, bright , big rooms with all facilities - felt as if it was a house rather than a hotel; close proximity to everything; well equipped with everything you would need - to cook, launder clothes- definitely would stay only here if we were to come again to Mackay; this was the best ever air-conditioning of all the hotels we have ever stayed in
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Review collected in partnership with Minor Hotels
Date of stay: April 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Thoroughly enjoyed staying for 3 days. Modern, Comfortable, clean and safe. Located within walking distance to shops, business centre, restaurants and short drive to air port. I would recommend staying here to anyone. My trip was for family and business.
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Review collected in partnership with Minor Hotels
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Was very disappointed in this oaks property. The carpets were rather dirty and stained, we stayed for three days from Boxingday. I fully understand that servicing of the rooms was minimal, but they should have left extra towels, toilet paper etc if there was no cleaning done. The room was also very noisy when the pub across the road was playing music. I usually stay at Oaks properties, but I won’t be recommending this one
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Date of stay: December 2020
Value
Location
Service
Helpful
We stayed here for one night on our way north. The room itself was fine however we had a few issues that the girl on reception didn’t seem to care about. Her answer was “it’s a public holiday and I can’t get someone out now to fix it.” - meanwhile we knew she was due to finish shortly after we spoke. We asked Kate if there were any dining options in the area that were open or that she recommended (seeing as we only had one night) and we also asked if she knew what the weather was looking like for that evening as it was heavily raining when we checked in. She brushed us off and said she works public holidays so she wouldn’t know about restaurants and quite sarcastically said she doesn’t know the weather forecast. That’s understandable however there was no care shown in trying to assist with either of our queries. The rooms need a little update and shower needs a good bleach to get rid of mould stains along the entire floor. The ceiling fan didn’t work and neither did the foxtel. The TV was impossible to watch as it’s sitting on a very low cabinet. The air con made a funny noise so we lifted the flap to find the filter was absolutely disgusting and looked like it hasn’t been cleaned in months. A little scary seeing as covid should have sparked major cleans. We liked the sliding screen door so we could keep the door open throughout the night, great size room for a small stay. It had two sinks which came in handy also. The balcony was a great size and was very clean and tidy. …
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Date of stay: December 2020Trip type: Travelled as a couple
Helpful
PRICE RANGE
USD 68 - USD 126 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandMackay
NUMBER OF ROOMS
59
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Claim Your Listing Frequently Asked Questions about Oaks Mackay Carlyle Suites
Which popular attractions are close to Oaks Mackay Carlyle Suites?
Nearby attractions include Orchid Display House (0.6 km), Artspace Mackay (0.8 km), and Mackay Entertainment and Convention Centre (MECC) (0.8 km).
What are some of the property amenities at Oaks Mackay Carlyle Suites?
Some of the more popular amenities offered include a pool, a fitness centre, and free parking.
Which room amenities are available at Oaks Mackay Carlyle Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Mackay Carlyle Suites?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Oaks Mackay Carlyle Suites?
Yes, free parking is available to guests.
What are some restaurants close to Oaks Mackay Carlyle Suites?
Conveniently located restaurants include Fusion128, Roshni Indian Restaurant, and The Dispensary.
Are there opportunities to exercise at Oaks Mackay Carlyle Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Oaks Mackay Carlyle Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Oaks Mackay Carlyle Suites?
Many travellers enjoy visiting Art Deco Walk (0.5 km).
Is Oaks Mackay Carlyle Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.