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Oaks Mackay Rivermarque Hotel
55-63 River St, Mackay, Queensland 4740 Australia
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Avg. AU$323 /night, 12/4 - 12/5
AU$374
per night
AU$281
per night
AU$188
per night
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4.0
#7 of 36 hotels in MackayLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Located on central River Street and fronting the iconic Pioneer River, the 4.5 Star property spans eight levels and offers the choice of 138 stylishly appointed hotel rooms, studios and one and two bedroom apartments - some with dual key facilities, perfect for families and groups. Each apartment is equipped with deluxe appointments and finishes, plus modern kitchens or kitchenettes, full laundry facilities, spacious lounge and dining areas, Foxtel, 30 minutes continuous use of free internet per day, air conditioning and private balconies complete with city and river views. Our contemporary hotel rooms and studios feature tea and coffee making facilities. Oaks Rivermarque Mackay presents a supreme selection of leisure facilities for guests to enjoy, including a sizeable swimming pool, spa and well-equipped gymnasium. An onsite restaurant and cafe also provides a convenient dining option for in-house guests. Oaks Rivermarque Mackay boasts a sought after position within the city, with myriad restaurants, bars and cafes within easy walking distance, as well as a number of popular attractions including the Bluewater Trail, Mackay Golf Club, Mackay Botanical Gardens and the Mackay Marina Village.
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Property amenities
Parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
BBQ facilities
Baggage storage
Express check-in / check-out
Paid wifi
Outdoor pool
Coffee shop
Restaurant
Complimentary Instant Coffee
Complimentary tea
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Private balcony
Room service
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Seating area
Sofa
Telephone
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
River View
Mid-range
Languages Spoken
English
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Mackay Airport
4.2 km•
See all flights
Rental Cars
54 Restaurants
within 0.5 kilometers
731Reviews4Q+A71Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
Needed a 2 bedroom apartment this trip, it was very handy to shops, pubs, city centre and the river walk etc etc.
The room was good, nice view, and great to have a kitchen and full fridge, and washing machine.
Bed was super comfortable.
Room needs a lot of maintenance and tiles in bathroom shower need a darn good scrub
The room was good, nice view, and great to have a kitchen and full fridge, and washing machine.
Bed was super comfortable.
Room needs a lot of maintenance and tiles in bathroom shower need a darn good scrub
Read more
Review collected in partnership with Minor Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Mackay Rivermarque Hotel
Responded 1 Apr 2023
Dear Notgreynomad, We are pleased to see you enjoyed the room amenities and location and found the bed comfortable, that is great to hear. Your feedback regarding maintenance and the bathroom shower have been passed along to the relevant departments to investigate and rectify. Thank you for providing a review, we appreciate all feedback. Warm Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location was great nice and close to Canelands shopping centre, the room was well kept and tidy and the size of the two bedroom apartment was very good as well the only bad thing to say was that in the main bedroom there was a fan switch missing and the hole had just been taped over and we had a toddler who puts his fingers into everything so that was a concern, I reported it to the staff and they said they would get it sorted out straight away. The air cons could have been cleaner and even replaced as both of the room ones were a bit noisy but still cold.
The pool area was awesome which even though it was a bit wet and rainy we swam in every day the pool, and BBQ area were really well set up.
We would stay there again when we come back to Mackay next time. We stayed in room 208.
The pool area was awesome which even though it was a bit wet and rainy we swam in every day the pool, and BBQ area were really well set up.
We would stay there again when we come back to Mackay next time. We stayed in room 208.
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Review collected in partnership with Minor Hotels
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed our stay at Oaks Rivermarque Hotel.
The service was great , the food delicious and the bed large and comfortable for tired travelers.
The hotel was quiet which is important for a good sleep.
Our car was secured in undercover parking so we never had to worry about it which makes you feel
more at ease.
Hotel room was well equipped but I would have liked a bowl and plate for breakfast.
It is always great to have a large fridge freezer when you are travelling.
We could smell the disinfectant used to clean out room once we opened the door which is always comforting in covid times.
We had dinner in the hotel which was excellent. Our meal was prepared very quickly and presented so well on the plate. Would have liked a few more gluten free options available.
Meal size was great and the food tasted delicious. Compliments to the chef!!!
The staff are friendly and efficient which made our stay a pleasant one.
Check in and out were a breeze.
The service was great , the food delicious and the bed large and comfortable for tired travelers.
The hotel was quiet which is important for a good sleep.
Our car was secured in undercover parking so we never had to worry about it which makes you feel
more at ease.
Hotel room was well equipped but I would have liked a bowl and plate for breakfast.
It is always great to have a large fridge freezer when you are travelling.
We could smell the disinfectant used to clean out room once we opened the door which is always comforting in covid times.
We had dinner in the hotel which was excellent. Our meal was prepared very quickly and presented so well on the plate. Would have liked a few more gluten free options available.
Meal size was great and the food tasted delicious. Compliments to the chef!!!
The staff are friendly and efficient which made our stay a pleasant one.
Check in and out were a breeze.
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Review collected in partnership with Minor Hotels
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very comfortable stay during a visit that was filled with unexpected issues, it was wonderful to come back to a comfortable room with friendly staff greeting you at reception. Diligent housekeeping staff ensured rooms remained clean. The room also had facilities to give you the option of self-catering if needed but with many food places conveniently located, this was not an necessary.
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Review collected in partnership with Minor Hotels
Date of stay: February 2020
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just stayed there for one night as we passed through the town. Here Summaries the issues we had.
1) Walls are so paper thin , we could hear noise of music, walking, Toilet flushing, water tap being used and tv from next door and above, which was disturbing.
2) Laundry machine and drying machine were so noisy, the person above started to bang in the floor when we were trying to dry our clothes!
3) there is only one electricity plug you could use on kitchen bench because the other one was useless. The kitchen exhaust fan was always on and I couldn’t find a button to turn it off apart from switching the main switch off.
4) the water taps and shower screen were not cleaned at all, you could see stains / scum without the shininess that you are supposed to see on a clean surface.
4) There was no facial tissue box in the room, we turned out be able to find one hidden in a toilet drawer
5) the telephone’s time display function was broken
6) I don’t expect to be able to see multiple flies and bugs flying around my room during the night even though the balcony door had not being open!
The best advise we can give is when you get to Mackay, just keep driving....
It’s not worth paying a 206 dollars a night for a place like this.
1) Walls are so paper thin , we could hear noise of music, walking, Toilet flushing, water tap being used and tv from next door and above, which was disturbing.
2) Laundry machine and drying machine were so noisy, the person above started to bang in the floor when we were trying to dry our clothes!
3) there is only one electricity plug you could use on kitchen bench because the other one was useless. The kitchen exhaust fan was always on and I couldn’t find a button to turn it off apart from switching the main switch off.
4) the water taps and shower screen were not cleaned at all, you could see stains / scum without the shininess that you are supposed to see on a clean surface.
4) There was no facial tissue box in the room, we turned out be able to find one hidden in a toilet drawer
5) the telephone’s time display function was broken
6) I don’t expect to be able to see multiple flies and bugs flying around my room during the night even though the balcony door had not being open!
The best advise we can give is when you get to Mackay, just keep driving....
It’s not worth paying a 206 dollars a night for a place like this.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I stayed at the Oaks Rivermarque Hotel for one night on a return journey from the Whitsundays. Whilst the check in experience was good (we had access to our room 45 minutes early) the room which was allocated to us was in a state of disrepair. Our stay was short so I could overlook the broken bathroom light, the stained carpet, the missing plantation shutter slats and the busted laundry doors, but I could not sleep in a room that had an incessant sqealing coming from the bathroom. After a few hours of trying to put up with the noise and hoping that it would just go away, and on further inspection I found a broken flushing mechanism in the toilet. The only solution was to turn off the toilet water tap to stop the noise. This room should never have been allocated to us as I expect the toilet noise did not start when we entered the room. Overall I was very disappointed with this property as I have stayed at many Oaks hotels and usually had a great experience. Such a let down for the $250 that was charged.
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Review collected in partnership with Minor Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dinner served at the restaurant was impeccable both nights of my stay. The food was delicious and the service was even better. Jayne was very attentive and made my dining experience effortless. I would highly recommend the restaurant to anyone staying in the building and external guests.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantastic location to use as a base. Facilities are great and staff friendly. Pool is awesome and the BBQ area. Carpets and drapes needed a steam clean just from heavy staining over time but otherwise all good.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room I received is not what I booked through booking.com. After booking and paying for a 2 bedroom apartment I was greeted by frustrated staff who said all but two words to me, like I was a hiderence to their existence. My "2 bedroom apartment" was downgraded to a basic hotel room and studio room, upon discovering this I returned to the check in to be met with incredibly unprofessional and rude staff who not only told me it's not their problem but it's exactly what I asked for. Which is incorrect, that is not a 2 bedroom apartment, instead it is 2 separate rooms that do not meet my expectations for a 2 bedroom apartment. I paid almost 300 dollars a night for the room that I didn't receive.
If I was told that they had over booked their 2 bedroom apartments due to their incompetence, I simply would not have stayed. Instead they changed my booking, in front of me, while I was standing at the check in, without telling me and expected me to deal with it. There was absolutely no attempt to rectify the problem with me at check in. I asked for a refund to which I was told "I will not be doing that." I left, I did not use the accommodation due to the unprofessional staff and poor management of vacancies.
I will never be staying again and I urge the person reading this to rethink your decision to stay. In hindsight, I wish I had read the low reviews that this "establishment" has received in the past before deciding to stay here. Because it seems that many others have had similar experiences with unprofessional staff, poor management and overall low quality of service received. They have ignored emails and calls from me, and on behalf of me from booking.com to rectify the situation since.
If I was told that they had over booked their 2 bedroom apartments due to their incompetence, I simply would not have stayed. Instead they changed my booking, in front of me, while I was standing at the check in, without telling me and expected me to deal with it. There was absolutely no attempt to rectify the problem with me at check in. I asked for a refund to which I was told "I will not be doing that." I left, I did not use the accommodation due to the unprofessional staff and poor management of vacancies.
I will never be staying again and I urge the person reading this to rethink your decision to stay. In hindsight, I wish I had read the low reviews that this "establishment" has received in the past before deciding to stay here. Because it seems that many others have had similar experiences with unprofessional staff, poor management and overall low quality of service received. They have ignored emails and calls from me, and on behalf of me from booking.com to rectify the situation since.
Read more
Review collected in partnership with Minor Hotels
Date of stay: January 2022
Value
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel seems to be a haven for drunk and abusive persons. Witnessed abuse and swearing at check in and then then again at 11pm with a person in the hallway knocking on doors , swearing and yelling.The hotel room smelled of wet carpet and overall did not enjoy the stay and will not be back.
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Review collected in partnership with Minor Hotels
Date of stay: December 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Mackay Rivermarque Hotel
Responded 31 Dec 2020
Dear kevinr0we, Thank you for providing honest feedback on your recent experience at Oaks Mackay Rivermarque Hotel. Please accept our sincere apologies for not being able to meet our usual standards during your recent stay. I was sorry to learn that the quality of service provided did not meet your expectations and you left the hotel feeling disappointed. I can assure you that your feedback has been discussed with the team and we will look into options at making the check in process faster for our guests. I am disappointed to hear that you were allocated a room that was not up to our usual standard and the carpet had an unpleasant smell, this has been rectified since learning of your feedback. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back to our hotel in the near future and restore your confidence in our service. Thank you again for your time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not that I recall
Dear Townsville Traveller5,
Yes all our 2 bedroom apartments have 2 bathrooms. One is an ensuite. This means there is plenty of room for two couples to share or a family of four.
I hope you consider booking with us on your trip to Mackay
…
PRICE RANGE
AU$171 - AU$270 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandMackay
NUMBER OF ROOMS
138
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Oaks Mackay Rivermarque Hotel
Which popular attractions are close to Oaks Mackay Rivermarque Hotel?
Nearby attractions include Bluewater Lagoon (0.2 km), Artspace Mackay (0.5 km), and Let the Children Play Toyshop (0.2 km).
What are some of the property amenities at Oaks Mackay Rivermarque Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Oaks Mackay Rivermarque Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Mackay Rivermarque Hotel?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Oaks Mackay Rivermarque Hotel?
Yes, parking is available to guests.
What are some restaurants close to Oaks Mackay Rivermarque Hotel?
Conveniently located restaurants include Fusion128, Lets Do Greek Mackay, and Roshni Indian by Raj.
Are there opportunities to exercise at Oaks Mackay Rivermarque Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Oaks Mackay Rivermarque Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Mackay.
Are any cleaning services offered at Oaks Mackay Rivermarque Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Oaks Mackay Rivermarque Hotel?
Many travellers enjoy visiting Art Deco Walk (0.6 km).
Does Oaks Mackay Rivermarque Hotel have any great views?
Yes, guests often enjoy the river view available here.