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Cool Palms Motel

41 reviews
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Traveller (4)
Room & Suite (11)
Dining (3)
Overview
  • Excellent21%
  • Very good58%
  • Average17%
  • Poor4%
  • Terrible0%
Travellers talk about
“free wifi”(6 reviews)
“comfortable bed”(4 reviews)
“busy road”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Room Service
Suites
2.5 Star Hotel
All hotel details
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Reviews (41)Write a Review
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1 - 5 of 41 reviews
Reviewed 26 July 2017

As regards accomodation, this place fulfilled my expectations of a good rest after a full day of driving, being prefectly clean with comfy beds and reasonably quiet rooms. After my departure, having forgotten a camera in my room, I was notified by the staff which...More

1  Thank Martinzz
Response from damianherrington, Manager at Cool Palms MotelResponded 27 July 2017

Thank you Martinzz for the terrific review. It was a pleasure having you stay with us at Cool Palms Motel. I am so glad to hear that your camera made it to you before you left. We do hope to see you again in the...More

Reviewed 6 June 2017

We have stayed at Cool Palms many times before. It is a great place to stay. The room is always spotlessly clean and well maintained. All facilities are well maintained. Inspite being centrally located the rooms are not noisy from either traffic or other patrons....More

Thank Linda R
Response from damianherrington, Manager at Cool Palms MotelResponded 8 June 2017

Thank you so much Linda for the great review. We always look forward to having you both stay with us. Hope to see you again soon. Cheers Tanya(manager)

Reviewed 5 May 2017 via mobile

We chose this motel because of its rating and we were very disappointed. To be honest the only benefit was being across the road from KFC. The walls are thin and we could hear everything our neighbours said. I am not confident the sheets had...More

Thank Hayley A
Response from damianherrington, Manager at Cool Palms MotelResponded 19 May 2017

Hi Hayley, I am so sorry you have had a bad experience staying with us. I can assure you the linen is laundered daily, so I will be addressing the issue of clothing found with the housekeeping staff immediately. That is not acceptable. I do...More

Reviewed 22 April 2017

Although on a busy road you barely heard any traffic. It was central to where we were going. The room was very clean, beds comfortable, lovely quiet air-conditioner. The staff were very friendly and helpful over the 3 nights we were there. Definitely a nice...More

Thank Z150UEcherylp
Response from damianherrington, Manager at Cool Palms MotelResponded 29 April 2017

Thank you for the lovely review. We always want the guests to feel at home while staying with us. Look forward to having you stay with us again. Thank you Tanya(manager)

Reviewed 5 February 2017 via mobile

Clean, comfortable, quiet & free wifi. Definitely one of the better budget accommodations I've stayed in....by far! But most importantly, I arrived after office closed from driving 12 hours, and Tanya, ( who i guess was off duty by now ), welcomed me with a...More

Thank addehaney
Response from damianherrington, Manager at Cool Palms MotelResponded 15 February 2017

Thank you so much for the great review. We appreciate every guests feedback. Tanya is a great asset to us and glad to hear good things.

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Room Service
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Details
Price range
USD 57 - USD 68 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Mackay
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
USD 57 - USD 68 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Mackay
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
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Traveller (4)
Room & Suite (11)
Dining (3)
Pool & Beach (2)
Hotel & Grounds (15)
Bathroom (2)
Questions & Answers
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Room Tips
"All rooms are good. There is a variety, some with kitchenette and some with simpler facilities. All ground..."
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"Try and get a room away from the main road, as long as you close your bathroom door you shouldn't get..."
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"Request a room away from the roads if you are a light sleeper"
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"Getting a room further from the highway could possibly cut out some traffic noise"
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