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Clarion Hotel Mackay Marina

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#5 of 34 Hotels in Mackay
Certificate of Excellence
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Clarion Hotel Mackay Marina
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377 Reviews from our TripAdvisor Community

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Mackay, Australia
Reviewed 4 days ago NEW

Hotel runs on minimal staff and the bar only opens periodically and not at all on Sundays. There are venues to eat and drink for more reasonable prices in the Marina district. Some staff were very helpful and happy but the rest seamed disillusioned with management and the way they are treated.

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Helpful?
Thank Kevin D
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for taking the time to write your review. We are a little surprised to read your comments in relation to our staff, as we know our staff are very proud of the hotel and enjoy working here. We understand that sometimes some may not be 100% on the day and this can be reflected in...

Marple, United Kingdom
Reviewed 3 weeks ago

We had a one night stay at the Clarion to break up a long drive. The very friendly reception staff let us check in early and gave us a delightful room with stunning views. The hotel overlooks the marina, as you may have guessed by the name, and that provides a lovely area to walk. Its also adjacent to a...

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Helpful?
Thank Harry H
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for taking the time to write the review of our hotel. Our location is unique to Mackay in being the only property at the Marina, thus we endeavour to ensure that all guests both enjoy and relax during their stay with us. We are delighted to see that your stay was both of the above...

Reviewed 3 weeks ago

We had a very pleasurable 2 night stay while driving north to Cairns. Our room on the 6th floor had a fabulous view of the marina. The room and the entire hotel and gardens are immaculately presented. In fact I don't think I have ever stayed in a hotel where the garden did not have a leaf of a blade...

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1Thank Mary S
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for taking the time to write this review. To read that you enjoyed your stay with us is heart-warming and strengthening our resolve to ensure guests feel welcome and relaxed during their stay. Our chief gardener is very proud of his gardens and we shall ensure he is aware of your comments so that he...

United Kingdom
Reviewed 4 weeks ago

Very comfortable place to stop off if you are going north or south on the Bruce Highway. Modern building at new Marina which is a bit out of town. The facilities are fine and the staff are friendly and helpful. What makes the place stand out though is the food. There are a few restaurants at the nearby marina but...

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Helpful?
Thank JKM73
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for taking the time to write this review. We are delighted to hear that your stay, and in particular your dining experience, was above your expectations. We do endeavour to provide both exceptional service and high quality of food to ensure that all guests truly enjoy their stay. I have passed your comments to our...

Caloundra, Australia
Reviewed 12 February 2017 via mobile

Our children gave us this weekend as a Christmas gift and it was one of the best ever. We had a magnificent view over the marina, took walks along the foreshore where we could choose from several different eating places. The rooms were immaculate and the service excellent. We went to the seafood buffet and it was amazing - fresh...

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Helpful?
Thank tinekeys
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for taking the time to write your review. We are delighted that your stay with us was relaxing and enjoyable. We do pride ourselves in the high standard and quality of our service, rooms and meals. It is also great to read that you shall return again and we do look forward to your next...

Mandurah, Australia
Reviewed 29 January 2017

A comfortable hotel on the marina. This is a little isolated from the town but if you have car just a short car journey. We enjoyed walking around the marina and watching the activity in the harbour as ships were being loaded and unloaded. Very comfortable beds and lovely view

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Helpful?
Thank Lesley0906
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for taking the time to write your review. We are very proud of our hotel, along with the high standard of service provided, to ensure each guest is made welcome and to enjoy the relaxing atmosphere of our location. Many guests comment on the proximity to the Marina and Harbour and enjoy the comfortable walk...

Munich, Germany
Reviewed 13 January 2017 via mobile

We were on a stop over night to Arlie beach. The Clarion is a typical business hotel. Nice, comfortable and clean rooms. Also, there is a laundry every floor. There is nothing special to mention for this type of hotel. The staff was very nice. There are some restaurants around the marina in walking distance.

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Thank Bernd H
Kerry S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear Bernd H Greetings from us here at the Clarion Mackay Marina and thank you for sharing your review and comments. I would encourage you to book one of our SPA rooms the next time you stay with us as the views are amazing. Thanks again for your review and we look forward to welcoming you back in the near...

Gold Coast, Australia
Reviewed 7 January 2017 via mobile

We stayed at the Clarion over Xmas. The views are amazing and there are a number of restaurants located along the marina to choose from including a great pub "Sails". We have stayed here on numerous occasions and it's good to see the rooms have been refreshed.

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Thank DezGC
Kerry S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this review

Dear DezGC Greetings from us here at the Clarion Mackay Marina and thank you for this awesome review. It was great to read that you enjoyed your stay so much and we look forward to welcoming you back in the near future. Regards Gardiner Burrows

Hervey Bay, Australia
Reviewed 28 December 2016 via mobile

We had a lovely meal but didn't realize the budget, family meals were across the way of the walkway. Depends what you are after but both options are great. Lovely lookout and ambience, would highly recommend it.

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Helpful?
Thank RachBurko
Kerry S, Manager at Clarion Hotel Mackay Marina, responded to this review

Good morning and thank you for taking the time to write your review. We do endeavor to keep our service and property to a high standard and to ensure guest stays are relaxing and comfortable. We do appreciate your recommendation as well and we look forward to possibly welcoming you back in the near future. Thank you again and regards...

Reviewed 26 December 2016 via mobile

What a total disappointment from the first moment remembering this is Christmas day and we had high expectations The table allocated to our family was high stool bench style no tablecloth just cutlery on bare table a bowl with bonbons nothing more We refused for several reasons a/ Not what we booked B/ Table might sit 6 comfortably we were...

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Thank Nantoafew

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Clarion Hotel Mackay Marina is considered as Mackay's premier hotel. Located on the relaxing waterfront setting of the picturesque Mackay Marina, the hotel is only a short drive from Mackay's city centre and 20 minutes from Mackay Airport and is Mackay's only hotel with marina views over the tropical blue waters of the Coral Sea. The 4.5 Star hotel provides a selection of high quality accommodation rooms, from Deluxe Studio rooms and 1 Bedroom Apartments through to Executive Suites and Superior Spa suites. All rooms are superbly appointed with all the modern conveniences you would expect to make your stay as relaxing and comfortable as possible including; i-pod docking stations, flat screen televisions, fully appointed kitchenettes and private balconies providing fresh sea breezes and views over the marina setting and out to sea. Our onsite Latitude 21 Bar & Restaurant provides modern Australian cuisine and is open for breakfast daily and dinner Monday to Saturday, room service menu is available daily. The Mackay Marina, voted Australia's number 1 marina precinct, is also right on the doorstep providing a choice of bars, cafes and restaurants including George's Thai, Angelo's on the Marina Italian, The Deck Steakhouse and Mackay's famous fresh seafood at The Lighthouse. Harbour Beach is also just a short stroll providing long stretches of golden, sandy beaches. Other facilities include 24 hour reception and on-site security, secure parking, swimming pool, fitness room, complimentary guest laundry on each level, fully air-conditioned hallways as well as unlimited FREE guest WiFi. The Clarion Hotel Mackay Marina provides the perfect setting for conferences, meetings, functions and weddings providing a number of versatile and high quality function rooms and breakout areas. Our dedicated function staff can help tailor an event to suit any occasion. The hotel provides a range of excellent guest services that have built a strong reputation with business travellers and holiday makers and has been awarded best hotel in its category by Choice Hotels Australasia and AHA's Best Superior Accommodation Australia. Our waterfront location and comprehensive facilities combined with friendly and professional service will ensure your stay in Mackay will be comfortable, enjoyable and productive. ... more   less 

Additional Information about Clarion Hotel Mackay Marina

Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Region: Australia > Queensland > Mackay
Price Range: $130 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Hotel Mackay Marina 4*
Number of rooms: 79
Reservation Options:
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Also Known As:
Clarion Mackay
Mackay Clarion
Hotel Style:
#2 On the Beach Hotel in Mackay
#2 Business Hotel in Mackay
#4 Luxury Hotel in Mackay
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel Mackay Marina staff and other travellers.
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Chicago, Illinois
1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher levels have better views”
 of 5 bubbles K7098OJmarys, 25 Feb 2017 | Read review
“Quieter suites & larger rooms-very comfortable.”
  • Great stress reliever- enjoying the peace & quiet.
  • Love the view - great climate and relaxing lifrstyle
  • Night time - peace reins !
 of 5 bubbles 665olgad, 28 Nov 2016 | Read review
“Higher level to enhance the view of the marina.”
 of 5 bubbles 723suzyb, 3 Aug 2016 | Read review
“ask for a higher level facing the harbor to best enjoy the views”
 of 5 bubbles 927mitchy, 10 Jul 2016 | Read review
“Quiet & relaxing but could possibly be a bit noisy when marquee in use....(personal supposition only). Pool not very private.”
 of 5 bubbles spilag, 4 Jul 2016 | Read review
5 of 5