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Coral Cay Resort Mackay

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14 Nebo Rd, Mackay, Queensland 4740 Australia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (43)
Room & Suite (39)
Dining (5)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
A note from Coral Cay Resort Mackay
Updated 11/06/20

About

#15 of 36 hotels in Mackay
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently located on Nebo Road, Coral Cay Resort is near Mackay Airport and is just a short distance from the harbour, CBD, Entertainment and Convention Centre and showgrounds. From studios to apartments, the accommodation rooms are ideal for business travellers, those enjoying a family escape or passing through Mackay. Free parking is available for guests and a bus stop is located right outside for easy access to downtown Mackay. Tempt the taste buds at our Restaurant, located onsite for buffet breakfast and a la carte dinner. The menu is refreshed seasonally to keep you coming back for more, featuring wholesome Australian favourites and a range of beverages. Cool off from the Queensland heat in the beautiful resort-style pool, keep active at the hotel gym or explore the destination and feel welcomed by the friendly team at Coral Cay Resort.
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Full view
Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Conference facilities
Meeting rooms
Parking
Outdoor pool
Fence around pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
BBQ facilities
Non-smoking hotel
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Electric kettle
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Chinese
205Reviews4Q+A37Room tips
Traveller rating
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Popular mentions
Kate Mobbs wrote a review Feb 2021
1 contribution
I was so extremely impressed with how lovely, modern, clean and well laid out the rooms at Coral Kay Resort were. The staff were absolutely lovely and there is a very thoughtful collection of items and toiletries that can be purchased from reception which I really appreciated. It is pet friendly accomodation and there are lots of little spots to toilet your pet, all completely clean and with bibs provided. This is a fantastic place to stay on your travels with family (2 and 4 legged).
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Jessica Taylor, Owner at Coral Cay Resort Mackay
Responded 14 Feb 2021
The team loved having you stay with us, including welcoming your pet to our Paw Club! We have a small number of pet-friendly rooms as well as dedicated pet areas at the property, ensuring guests with allergies also enjoy their stay. We really appreciate the time you have taken to share your feedback and can't wait to welcome you back when you are next in Mackay. Jess - Guest Experience Manager
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Peter B wrote a review Jun 2020
Dalby, Australia161 contributions46 helpful votes
Chose this motel due to its reviews and boy was that a mistake, upon arrival receptionist was to busy to explain anything about the motel and what was on offer and failed to supply the voucher for booking from their website. When we entered the room there was a musty smell and on further inspection found the room to be full of dust on most surfaces, this was surprising as they were spruiking their in-depth Covid plan. That evening while making coffee it was noticed that the cups were stained and appeared to have been poorly washed as to were the wine glasses. When retrieving the milk from the fridge it was also discovered there was mold growing on the shelves and on other surfaces. We went for breakfast in the morning to find the restaurant closed, upon further enquiry we were told that we had to order the night before and it would be sent to the room. Just another item the resort staff failed to tell us about. After spending most of the day out the following day we returned to a room that was not made up, when we enquired whether the room was going to be serviced we were informed that we needed to request that service. When you are paying for a 4 star room one would expect this as a normal service. The manager arrived at our room to explain that all these issues were because of the virus, I fail to see how any of the poor cleaning, poor communication or failure to deliver on their promotion. So much for their Covid plan.
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Date of stay: June 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from pacificterrific, Guest Relations Manager at Coral Cay Resort Mackay
Responded 28 Jun 2020
Hi Peter, Thank you for taking the time to share your recent experience and please accept our sincere apologies that your stay was less than terrific. We actively listen to guest reviews and your feedback has been shared with the whole team for immediate improvements. Our Covid plan has been in place since March and is regularly reviewed by the management team. Feedback over the past few months has overwhelmingly been positive however we recognise that your room did not meet the high standards our team strives for. Our aim has been to be as transparent as possible with our guests on what services are open, especially as Queensland eases restrictions. Our swimming pool is now open and our restaurant is open for dinner Sunday - Thursday and pre-ordered room service breakfast Monday - Friday. This is communicated via our website and the team supply the breakfast and dinner menus during check-in. We will review this process. The management team at Coral Cay Mackay have been working hard over the past few months to ensure our high standards are maintained and we are now growing the number of staff working each day to ensure each and every guest experiences the customer service, high standards of cleanliness and terrific location we are known for. Thank you again for your review Peter and please reach out to the team directly when you are next booking so we can make up for the shortfalls you experienced. Jess - Guest Experience Manager
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Sue T wrote a review Mar 2020
Brisbane, Australia10 contributions4 helpful votes
Very clean and convenient. Has Wi-Fi which was fast. Had dinner and breakfast. Both meals were large and very good. Highly recommend the pizza. Staff were really lovely and attentive. Would stay again.
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Date of stay: March 2020Trip type: Travelled with family
1 Helpful vote
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Response from pacificterrific, Guest Relations Manager at Coral Cay Resort Mackay
Responded 17 Mar 2020
Thanks for staying with us at Coral Cay Mackay and we love that you were able to experience our new breakfast and dinner menus. Our friendly team are looking forward to welcoming you back when you are next in town. Cheers, Jess - Guest Experience Manager
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HapWedBA wrote a review Dec 2019
Hunter Valley, Australia74 contributions5 helpful votes
Stayed here for a few days over Christmas. Well priced room. Clean and tidy. Little disappointed, about the dog next door barking all night, especially when trying to sleep for long 24 hour drive home. Also didn’t realise it was directly under the flight path of the planes landing at airport - thankfully this is at reasonable hours. As it was Christmas, there was no room servicing while we were there and reception was closed. But that was ok. We only saw staff at beginning of our stay, and when I booked the room. They were very accommodating, helpful and pleasant to deal with. Still, a nice place to stay and conveniently close to town.
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Date of stay: December 2019Trip type: Travelled with family
1 Helpful vote
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bernie1939 wrote a review Nov 2019
Perth, Australia34 contributions62 helpful votes
Just spent a very pleasant seven night stay here. Generous sized room with nice sized bathroom,shower and toilet.Lovely swimming pool. Excellent value for money buffet breakfast.Staff very friendly and helpful. Local bus stop conveniently placed right outside the front door.Would definitely stay here again.
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Date of stay: November 2019
Value
Location
Service
3 Helpful votes
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Response from pacificterrific, Guest Relations Manager at Coral Cay Resort Mackay
Responded 21 Nov 2019
We love that you had a terrific seven nights with us at Coral Cay Mackay and we look forward to welcoming you back when you are next in town.
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PRICE RANGE
USD 56 - USD 84 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandMackay
NUMBER OF ROOMS
82
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Frequently Asked Questions about Coral Cay Resort Mackay
Which popular attractions are close to Coral Cay Resort Mackay?
Nearby attractions include Artspace Mackay (1.1 km), Mackay Entertainment and Convention Centre (MECC) (1.1 km), and Mackay General Cemetery (0.8 km).
What are some of the property amenities at Coral Cay Resort Mackay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Coral Cay Resort Mackay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Coral Cay Resort Mackay?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Coral Cay Resort Mackay?
Yes, free parking is available to guests.
What are some restaurants close to Coral Cay Resort Mackay?
Conveniently located restaurants include The Austral Hotel, Romeo & Juliet's Restaurant, and Ban Na Thai Restaurant.
Are there opportunities to exercise at Coral Cay Resort Mackay?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Coral Cay Resort Mackay located near the city centre?
Yes, it is 0.9 km away from the centre of Mackay.
Are any cleaning services offered at Coral Cay Resort Mackay?
Yes, dry cleaning and laundry service are offered to guests.
Does Coral Cay Resort Mackay offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Coral Cay Resort Mackay?
The staff speaks multiple languages, including English and Chinese.