Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Coral Cay Resort
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. AU$138 /night, 3/21 - 3/22
AU$203
per night
AU$169
per night
AU$135
per night
Mar
Apr
21 Mar
Today
23 Mar
25 Mar
27 Mar
29 Mar
31 Mar
2 Apr
4 Apr
6 Apr
8 Apr
10 Apr
12 Apr
14 Apr
16 Apr
18 Apr
20 Apr
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#6 of 16 motels in Mackay
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Conveniently located on Nebo Road, Coral Cay Resort is near Mackay Airport and is just a short distance from the harbour, CBD, Entertainment and Convention Centre and showgrounds. From studios to apartments, the accommodation rooms are ideal for business travellers, those enjoying a family escape or passing through Mackay. Free parking is available for guests and a bus stop is located right outside for easy access to downtown Mackay. Tempt the taste buds at our Restaurant, located onsite for buffet breakfast and a la carte dinner. The menu is refreshed seasonally to keep you coming back for more, featuring wholesome Australian favourites and a range of beverages. Cool off from the Queensland heat in the beautiful resort-style pool, keep active at the hotel gym or explore the destination and feel welcomed by the friendly team at Coral Cay Resort.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Conference facilities
Meeting rooms
BBQ facilities
Parking
Sauna
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Non-smoking hotel
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Electric kettle
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Chinese
Location
14 Nebo Rd, Mackay, Queensland 4740 Australia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Mackay Airport
3.4 km•
See all flights
Rental Cars
18 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 85
- 86
- 33
- 14
- 6
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
This motel is excellent, second to none. Anyone who gives this motel a bad review probably works at another motel and wants to make Coral Cay look bad. I have never stayed at a nicer motel than Coral Cay. The room I stayed in was very spacious, lovely and quiet and absolutely faultless.
Read more
Date of stay: August 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was so extremely impressed with how lovely, modern, clean and well laid out the rooms at Coral Kay Resort were. The staff were absolutely lovely and there is a very thoughtful collection of items and toiletries that can be purchased from reception which I really appreciated. It is pet friendly accomodation and there are lots of little spots to toilet your pet, all completely clean and with bibs provided. This is a fantastic place to stay on your travels with family (2 and 4 legged).
Read more
Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Taylor, Owner at Coral Cay Resort
Responded 14 Feb 2021
The team loved having you stay with us, including welcoming your pet to our Paw Club! We have a small number of pet-friendly rooms as well as dedicated pet areas at the property, ensuring guests with allergies also enjoy their stay. We really appreciate the time you have taken to share your feedback and can't wait to welcome you back when you are next in Mackay. Jess - Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best motel in MACKAY - willing to swap 1st floor room to ground level
Restaurant is fabulous and the food is great. Compliments to Mat the chef. Wait staff very efficient.
Tables are cleared and cutlery is replaced when needed. Fine dining in such a place is rare.- well done
Restaurant is fabulous and the food is great. Compliments to Mat the chef. Wait staff very efficient.
Tables are cleared and cutlery is replaced when needed. Fine dining in such a place is rare.- well done
Read more
Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pacific Partner, Guest Services / Front Office at Coral Cay Resort
Responded 25 Aug 2022
Thanks so much for taking the time to share your feedback Alan and we love that you had a terrific stay at Coral Cay Mackay. Chef Matt will also be so happy to receive your comments for Coral Cay Bar & Grill and we hope to see you again soon! Jess - Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chose this motel due to its reviews and boy was that a mistake, upon arrival receptionist was to busy to explain anything about the motel and what was on offer and failed to supply the voucher for booking from their website.
When we entered the room there was a musty smell and on further inspection found the room to be full of dust on most surfaces, this was surprising as they were spruiking their in-depth Covid plan.
That evening while making coffee it was noticed that the cups were stained and appeared to have been poorly washed as to were the wine glasses. When retrieving the milk from the fridge it was also discovered there was mold growing on the shelves and on other surfaces.
We went for breakfast in the morning to find the restaurant closed, upon further enquiry we were told that we had to order the night before and it would be sent to the room. Just another item the resort staff failed to tell us about.
After spending most of the day out the following day we returned to a room that was not made up, when we enquired whether the room was going to be serviced we were informed that we needed to request that service. When you are paying for a 4 star room one would expect this as a normal service.
The manager arrived at our room to explain that all these issues were because of the virus, I fail to see how any of the poor cleaning, poor communication or failure to deliver on their promotion.
So much for their Covid plan.
When we entered the room there was a musty smell and on further inspection found the room to be full of dust on most surfaces, this was surprising as they were spruiking their in-depth Covid plan.
That evening while making coffee it was noticed that the cups were stained and appeared to have been poorly washed as to were the wine glasses. When retrieving the milk from the fridge it was also discovered there was mold growing on the shelves and on other surfaces.
We went for breakfast in the morning to find the restaurant closed, upon further enquiry we were told that we had to order the night before and it would be sent to the room. Just another item the resort staff failed to tell us about.
After spending most of the day out the following day we returned to a room that was not made up, when we enquired whether the room was going to be serviced we were informed that we needed to request that service. When you are paying for a 4 star room one would expect this as a normal service.
The manager arrived at our room to explain that all these issues were because of the virus, I fail to see how any of the poor cleaning, poor communication or failure to deliver on their promotion.
So much for their Covid plan.
Read more
Date of stay: June 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from pacificterrific, Guest Relations Manager at Coral Cay Resort
Responded 28 June 2020
Hi Peter, Thank you for taking the time to share your recent experience and please accept our sincere apologies that your stay was less than terrific. We actively listen to guest reviews and your feedback has been shared with the whole team for immediate improvements. Our Covid plan has been in place since March and is regularly reviewed by the management team. Feedback over the past few months has overwhelmingly been positive however we recognise that your room did not meet the high standards our team strives for. Our aim has been to be as transparent as possible with our guests on what services are open, especially as Queensland eases restrictions. Our swimming pool is now open and our restaurant is open for dinner Sunday - Thursday and pre-ordered room service breakfast Monday - Friday. This is communicated via our website and the team supply the breakfast and dinner menus during check-in. We will review this process. The management team at Coral Cay Mackay have been working hard over the past few months to ensure our high standards are maintained and we are now growing the number of staff working each day to ensure each and every guest experiences the customer service, high standards of cleanliness and terrific location we are known for. Thank you again for your review Peter and please reach out to the team directly when you are next booking so we can make up for the shortfalls you experienced. Jess - Guest Experience Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Situated on the motel strip, close to CBD, the unit was clean, the staff were courteous and friendly . The Restaurant on site was very ambient and the the food and menu choice was outstanding . The prices were comparable to what you would pay elsewhere
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Clean as a whistle, value for the price charged. The Restaurant was a surprise gem, wasn’t...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Winter, General Manager at Coral Cay Resort
Responded 16 Aug 2023
Hi Chirs, Many thanks for your kind review We always try to exceed our guest expectations and delivery the best product possible. Our chefs take pride in their food and love what they do. We hope to see you again soon. Regards Jason
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a lovely 12 night stay, our room was a lovely poolside room with a balcony & very comfortable & spacious. Housekeeping serviced the room daily & all staff were always friendly & helpfull. Onsite restaurant had good quality food but does need more vegetarian choices. Location was perfect & convenient to everywhere. We enjoyed our stay & would definitely choose Coral Cay again. 😀
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Coral Cay, General Manager at Coral Cay Resort
Responded 12 Sept 2023
Hi Kym Thank you for your review. We have a small but hard working, and friendly, team here at the Coral Cay. I am happy to see you were able to enjoy our restaurant and will pass your feedback through to the chef. Wishing you all the best and look forward to seeing you when you are next in Mackay. Kind regards Tara
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The 2 bedroom room was adequate for a family stay. Room was a little older and tired, however it was clean. Shower was hot and pressure good. The laundry onsite was helpful although could get busy at times. Meals were absolutely superb from the restaurant. Pool facilities were used by kids and there were a couple of tables you could sit at in the pool area to watch them. Plenty of onsite parking.
Read more
Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disappointing experience. Would recommend looking elsewhere.
I booked this hotel for an overnight stay on a road trip to Brisbane. Due to bushfires, the Bruce Highway was closed and my arrival delayed. The office phone number went to a message bank, despite the pre-recorded message saying the opening hours were till 9pm and I was calling before this time. My wife ended up finding an after hours number to get the late checking details. Suggest the message be updated.
Room was poor quality. After the long drive, I wanted to chill with some tv before bed. However, the TV in the room didn’t work, I suspect it may have just been flat batteries in the remote. This is something that ought to be checked and reception was closed due to my late arrival.
Whilst the room was largely clean, the bathroom was not the same. There was mould in the shower, and the toilet seemed to keep running.
The only positive I have from this stay was the comfortable bed.
I booked this hotel for an overnight stay on a road trip to Brisbane. Due to bushfires, the Bruce Highway was closed and my arrival delayed. The office phone number went to a message bank, despite the pre-recorded message saying the opening hours were till 9pm and I was calling before this time. My wife ended up finding an after hours number to get the late checking details. Suggest the message be updated.
Room was poor quality. After the long drive, I wanted to chill with some tv before bed. However, the TV in the room didn’t work, I suspect it may have just been flat batteries in the remote. This is something that ought to be checked and reception was closed due to my late arrival.
Whilst the room was largely clean, the bathroom was not the same. There was mould in the shower, and the toilet seemed to keep running.
The only positive I have from this stay was the comfortable bed.
Read more
Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queen spa room 226 the spa was coming away from the wall , was old and dirty. Over priced not worth the money , the rate per night was way to much for the awful spa. Ants were all over the rooms counters . The toilet ran all night . The staff for breakfast buffet were rude and condescending, stayed 3 nights . Will not be returning
Read more
Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We checked in and got a Warm Welcome from the receptionist, got our key and all the info re our stay.
We got to our unit but there were stairs, and being post Hip Op 9mths i went back to check in and asked for another unit
the lady made some alterations and upgraded us to a
disability unit, it was spotlessly clean, large Br,& lounge
nice drapes & large Tv, Fridge, & Ex large bathroom great.
it was Sunday so No Restaurant, upon checking there was No cutlery or crockery
so breeky in our unit was Out.....
did the housekeepers Forget ?
Undercover parking in front of unit, and easy access,
we were Not happy with our previous Nebo Rd accommodation
but from Now on we Will use this clean, very nice Resort.
Thanks to the nice Lady that kindly moved us to a better
easy access unit. we look forward to Dining next time.
We got to our unit but there were stairs, and being post Hip Op 9mths i went back to check in and asked for another unit
the lady made some alterations and upgraded us to a
disability unit, it was spotlessly clean, large Br,& lounge
nice drapes & large Tv, Fridge, & Ex large bathroom great.
it was Sunday so No Restaurant, upon checking there was No cutlery or crockery
so breeky in our unit was Out.....
did the housekeepers Forget ?
Undercover parking in front of unit, and easy access,
we were Not happy with our previous Nebo Rd accommodation
but from Now on we Will use this clean, very nice Resort.
Thanks to the nice Lady that kindly moved us to a better
easy access unit. we look forward to Dining next time.
Read more
Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hogey Dreams of Travel asked a question Feb 2018
Rockhampton, Australia97 contributions35 helpful votesWhat time do you serve meals in your restaurant and room service in rooms?
I may not be arriving until 9pm ish and exploring options.
Thanks looking forward to stay.
Also is breakfast included In room price or extra?
I don’t think they do room service if I recall.
We are located approximately 1.5km from Oaks Rivermarque
Good Morning,
There is no additional charge for butter portions when purchasing toast for room service or dining in the onsite restaurant.
Guest staying in-house do receive, tea, coffee, sugar, biscuits and fresh milk in their room on arrival.
Kind Regards
Kelly Davidson
Hi Ben,
I do apologise we do not allow pets on our premises. There is a couple of other properties that do allow pets in the region or alternatively there is two kennels in the region one at Mirani and one at Coningsby if you would still like to stay with us. I hope this is helpful. Kind Regards Coral Cay Resort
"The meals at the restaurant were great hopefully you can get the extra staff to open weekends 😀 "Read full review
"Clean as a whistle, value for the price charged. The Restaurant was a surprise gem, wasn’t expecting menu and quality and presentation "Read full review
"We stayed in room 201, we could hear slight traffic but nothing too bad. I had the main door to the balcony open all night for fresh air."Read full review
…
PRICE RANGE
AU$114 - AU$152 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandMackay
NUMBER OF ROOMS
82
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCORAL CAY RESORT (AU$114) - 2025 Prices & Reviews (Mackay) - Photos of Motel - Tripadvisor
Frequently Asked Questions about Coral Cay Resort
Which popular attractions are close to Coral Cay Resort?
Nearby attractions include Artspace Mackay (1.2 km), Escape Rooms Mackay (0.8 km), and Mackay Entertainment and Convention Centre (MECC) (1.1 km).
What are some of the property amenities at Coral Cay Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Coral Cay Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Coral Cay Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Coral Cay Resort?
Conveniently located restaurants include Austral Hotel, Romeo & Juliet's Restaurant, and Ban Na Thai Restaurant.
Are there opportunities to exercise at Coral Cay Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Coral Cay Resort located near the city centre?
Yes, it is 0.9 km away from the centre of Mackay.
Are any cleaning services offered at Coral Cay Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Coral Cay Resort offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Coral Cay Resort?
The staff speaks multiple languages, including English and Chinese.