apartment was dirty. Sheets were clean but mattresses protector was dirty and stained. Dining chairs were broken and unable to be used. Sofa needed replacing as sagging and smelt like dog. No furniture on balcony so was unable to be used unless you wanted to drag out indoor furniture. I stayed at this complex a few times before Covid and never had any issues until now. Won’t be returning until they pick up their game
No air conditioning except for 1 small unit in the lounge room. The ancient ceiling fans in the bedrooms only worked on one speed and they grind very loudly all the time. There is a colony of fruit bats roosting outside the bedroom windows. So we had to move all the mattresses into the living room to sleep on the floor. The bedroom windows don't function because the $2 rollers have worn out long ago. The main shower was unusable because the $30 shower head is broken beyond use. The hot water is virtually non existent in the ensuite shower because when we turned on the cold water it instantly shuts of the hot water flow. Beds were old and on the hard side. The ensuite toilet was adrift from the floor. The TV only works through the Foxtel box. No direct connection to the antenna so we couldn't get Netflex to work. There is no recycling system or facilities at all. We had to walk up 5 flights of stairs to get from the carpark to the 2nd floor room. And to top it all off we were charged $152 a night when we booked online only to discover when we checked in that the rate is only $100/night. Management said a refund was out of the question. So we will never stay there again. In fact I'll never stay in privately owned managed apartments again. In my experience owners and body corporates never like spending money on even necessary repairs. Unlike motels where there reputation relies on it.…
Good location. Had a recently renovated apartment which was nice. Arrived on Saturday after midday and reception is closed until Monday morning - very frustrating!!! Had an issue with our room, the phone gets redirected to an external answering service, so by the time that person contacted the manager who then contacted the person on site it was a good half hour!!! No point ringing for extra towels, there's no-one there to assist. As a family we don't always want to do things together. I needed to go to the shops and the rest of the family go to the beach, but we've only got ONE set of keys. Rang the answering service of course no-one can help until Monday!!! This is ridiculous and totally puts a stop to our plans!! In peak summer holiday season reception should be open 7 days!! Will never stay here again. Also the pool area is uninviting, my kids refused to swim in the pool, lucky the beach is close .…
A great family hotel. We had a two bedroom apartment with full cooking facilities & Foxtel. Hundred metres to the beach. It was comfortable & easy to drive to all Gold Coast attractions. Very good value for money
Close walking distance to partrolled beach. Swimming pool should be bigger - have the space Well maintained grounds Beautifully decorated apartment Perfect side access for elderly mother who doesn't like steps. The bedroom fans: I hope they go faster as in the warmer months these would be hopeless. The second bedroom: security screen is not secure anyone could slide and enter your apartment - this needs to be rectified ASAP, an intruder could easily access! Price is value for money
this hotel is rubbish, i visited with my family for a few days, in the photos it looked amazing but when we got there it was absolutely trash, floor was dirty, beds were uncomfortable, toilets were bad, service is horrible, and way too many rules for the pool. this is unfair to children and to family’s, i don’t recommend this hotel
This lovely 2 bedroom unit was booked for a family Christmas of 4 adults and did not disappoint. We spent 6 nights here and thoroughly enjoyed our stay. Our unit had a smallish balcony that overlooked one end of the pool but was nice and private thanks to some palm trees in the tropical gardens just in front of the balcony. We found the unit well set out and appreciated the ensuite bathroom and walk through robe attached to the main bedroom. A second bathroom serviced the other guests. We couldn't have been happier with the set out in the kitchen and more than ample crockery, cutlery and utensils supplied as we were cooking our own Christmas lunch. The location was great, just a short walk to the beach and well located mid way along the Gold Coast. Handy to get to anything located either north of south of Miami and these attractions can be booked at reception. The staff were very friendly and helpful and were quick to attend to a couple of small issues such as blown bulbs which hadn't been reported to them by earlier visitors. Very quiet location. Appreciated the laundry facilities in the main bathroom. Air con only in the living area and fans only in the bedrooms which was fine when we stayed but could make it pretty warm if the weather got hotter. We generally got a lovely breeze through the doors from the balcony. In short, we had a great stay and would love to visit again!…
Went for leisure & sport, Pan Pacific games and loved the 2bdr apartment. Staff is lovely, we dealt a lot with Wendy, now renamed wonderful Wendy, The housekeeping staff and Jason, the Manager, are lovely.
3 nights spent (2A/3C) in a 2 bedroom / 2 bathroom apartment. 2 well sized bedrooms, main room with walk thru closet to the ensuite. Unit was clean, modern and well presented with everything we needed. Laundry located in the main bathroom and has a separate toilet. The living area was more than spacious so great for the kids! Foxtel for TV entertainment and view from first level balcony looked right out to the pool and entertainment area. 1 block to the beach! Staff were more than helpful with early check in and I will definitely look here first for my next Gold Coast stay!!
Excellent location, roomy two bedroomed apartment overlooking the pool and gorgeous tropical gardens, very friendly helpful receptionist. One of the ceiling fans didn't work but there was an air conditioner so wasn't a problem. Two or three tea towels would have been helpful..NOT just one!!!! Two minute walk to the beautiful beach and a 10 min walk to local shops...would stay here again.