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Rydges Gladstone Hotel

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Rydges Gladstone Hotel
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185 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Charters Towers, Australia
Reviewed 29 December 2015

Stayed here while travelling to the Gold Coast from North Queensland,. both down and back, as hotel had some specials on. I also get a discount as I am a Rydges Priority platinum member. Read the reviews, but thought all we needed was a place to sleep after a full day driving so should be fine. On the way down...

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Helpful?
Thank Jenny T
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear Jenny T Thank you for your valuable comments from your stay at Rydges Gladstone Hotel. It is through feedback that we can constantly improve our service and product and I would like to take this opportunity to apologise to you for the inconvenience you had experienced during your stay. Our hotel prides itself in its service delivery and I...

Melbourne, Australia
Reviewed 30 November 2015

It advertises as a 4 star hotel!! I dont think so. I would think the minimum expectation of a premise that calls it self as a hotel any where in the world is to provide housekeeping services ie make up your bed each day, tidy bathroom etc. So we were quite shocked during our recent 3 night stay, to find...

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Helpful?
3Thank Thomas T
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear Thomas T Thank you for your comments on Trip Advisor from your stay at Rydges Gladstone. Please accept our apologises for the issues you encounted during your stay with us. We will be investigating the matters that you identified further to ensure they are rectified and do not occure again. Once again please accept our sincere apologise and we...

Gold Coast, Queensland, Australia
Reviewed 24 November 2015

Normally my usual business hotel in Gladstone, monthly (Until I found the Oaks in Gladstone) Decided to stay at Rydges this time due to a Qantas F/Flyer Points Deal.. Room Service Menu has changed from last time, and is really good, however, thats where the praise stops. Very dated, mouldy carpet in hallways . In desperate need of a re-fit,...

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Helpful?
2Thank Sam H
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear Sam H Thank you for you review of Rydges Gladstone from your recent stay with us. It it through valueable guest feedback that we can constantly improve our product and service and I would like to take this opportunity to apologise for the lack of service that was provided to you during your stay. Please be rest assured that...

Perth, Australia
Reviewed 18 November 2015

I was passing through to get to Brisbane and needed a restful stay in between and thought I couldn't go wrong with a Rydges Hotel, but I was wrong. This one was privately owned and not up to the standard you would expect from Rydges. The front foyer was dark and outdated with old vinyl dark brown chairs and a...

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Helpful?
2Thank Nicole0999
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear Nicole0999, I was most concerned to hear of the issues you faced on your recent stay with us. Please let me apologise most sincerely for the inconsistencies you experienced and I would like to thank you for the valueable feedback you have provided us. Please be rest assured I have followed up with both the Maintenance and Housekeeping Managers...

Sydney, Australia
Reviewed 5 November 2015 via mobile

What a disappointment this stay was, we arrived late and after paying want we consider too much there wasn't even a complimentary biscuit to have with tea. There where no opening doors or windows to the outside for fresh air, the shower was over the bath and hard to get in and out, the toilet leaked and made a noise...

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Helpful?
Thank Cheryl W
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear Cheryl W Thank you for your comments from your stay at Rydges Gladstone. It is through guest feedback that we can constantly improve our product and I would like to apologies for both the lack of service and cleanliness you encounted during your stay with us. I have discussed your feedback with my Housekeeping Supervisor to ensure the issues...

Reviewed 4 November 2015 via mobile

Stayed in the Apartments across the road. The apartment was very nice and quite spacious. The bathroom was a little dated but quite large. The apartment included a small kitchenette with a small fridge. Was a little concerned if you wanted to go to the restaurant you had to walk across the road. For a female on a business trip...

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Helpful?
Thank Rachael F
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear Rachael F Thank you for your Trip Advisor review from your recent stay at Rydges Gladstone. I'm glad to read you had an enjoyable stay with us. I do understand your concern regarding the walk across the road and would like to ensure you that guest safety is our main concern and all staff are more than happy to...

Brisbane, Australia
Reviewed 3 November 2015 via mobile

A fried egg to go (two eggs + two toasts) took 15 min, and I was the only customer to serve! Very disappointing... Whilst the chef didn't look that confident, the receptionist had a good manner and apologetic for the inconvenience. I just wish she had told me they cannot serve breakfast... The whole experience took half an hour, and...

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Helpful?
1Thank Bruce E
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear Bruce E Thank you for your comments from your recent stay at Rydges Gladstone. I was very dissapointed to read your review as this is not to the standard expected of Rydges staff. Please accept my sincere apologies for the inconvenience caused and be assured that this will be followed up with the Kitchen staff. Once again thank you...

Brisbane
Reviewed 21 October 2015 via mobile

I stayed here earlier this year on a business trip. My colleague was checked into a room with half the ceiling missing and exposed wires everywhere. Reception seemed unphased by this and apart from giving her a new room offered no assistance to help her move. The rooms are old and grotty and need a good update. Very dissapointing accomodation...

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Helpful?
2Thank popstarpink
Justin M, Manager at Rydges Gladstone Hotel, responded to this review

Dear popstarpink Thank you for your review on Trip Advisor from your stay at Rydges Gladstone. I would like to sincerely apologise for the lack of service that was provided to both you and your work colleague during your stay with us. Please be rest assured I have discussed your comments with both the Housekeeping Supervisor and Maintenance Manager who...

Reviewed 5 October 2015 via mobile

Over recent years I have stayed at the Rydges Hotel Gladstone and have to say that my recent stay was one that impressed me when I arrived I was greeted by the new General Manager Justin Murfet and his Assistant General Manager Sarah must say what a delightful couple you can tell that by the smiles on the faces of...

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Helpful?
2Thank Steve T
Justin M, General Manager at Rydges Gladstone Hotel, responded to this review

Dear Steve T Thank you for your review on Trip Advisor from your recent stay at Rydges Gladstone. I am please to read you had such an enjoyable stay with us whilst visiting Gladstone and hope to welcome you back to the hotel soon. Kind regards Justin Murfet General Manager

canberra
Reviewed 1 October 2015 via mobile

Stayed at this hotel recently. Could do with a refurb. Nouisy aircon, bathroom needed updating, seems to be run on a shoestring Staff very pleasant. One tip: ditch the hotel breakfast and go to the cafe right outside front door- excellent coffee and great food for the same cost.

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1Thank steve205
Justin M, General Manager at Rydges Gladstone Hotel, responded to this review

Dear steve205 Thank you for your Trip Advisor review on Rydges Gladstone. It is through guest feedback that we can constantly improve our product and I would like to assure you that I have discussed your comments with our Management team to ensure the areas you have identified are improved and rectified. Please accept our sincere apologies for the issues...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Rydges Gladstone Hotel

Address: City Plaza 100 Goondoon St, Gladstone, Queensland 4680, Australia (Formerly Country Plaza International)
Region: Australia > Queensland > Gladstone
Price Range: $114 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Gladstone Hotel 4*
Number of rooms: 73
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Also Known As:
Rydges Hotel Gladstone
Rydges Gladstone Hotel Queensland
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Questions & Answers

Questions? Get answers from Rydges Gladstone Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if your driving to the hotel park out the back and then take the lift up to the ground foor”
 of 5 bubbles stevemN9031KA, 12 Oct 2016 | Read review
“If you need information, just ask.”
 of 5 bubbles Rooster_España, 30 Sep 2016 | Read review
“Apartments are excellent”
 of 5 bubbles BKM547, 12 Sep 2016 | Read review
“Become a Rydges member before booking and get 10% off. You may even get a complimentary drink voucher on arrival (I did).”
  • Mini bar includes some children's games too
  • Nice big QUEEN bed
  • Comfy lounge chair to sit in while watching TV (flat screen)
 of 5 bubbles Haraldy2k, 8 Aug 2016 | Read review
“Don't bother staying on the weekend”
 of 5 bubbles jacquelined183, 3 Aug 2016 | Read review
5 of 5