Location was absolutely perfect! Pool was beautiful. View was magnificent. However room was certainly not clean upon arrival. Also hotel does not tidy room and replace towels etc daily. Was there for 4 nights and did not have anyone service rooms.
The location was great and had a great view. We were on level 8, of about 21 floors.Lots of restaurants in very short walking distance and the beach straight across the road means we did not have to drive anywhere.The staff were very polite, friendly and professional.We like…
One of the best locations at Coolangatta with beautiful views of the ocean, and without the morning glare on the patio that you get at Surfers Paradise and Broadbeach. Apartment was reasonably clean although forced ventilation needs improving in the bathroom.
Unfortunately we only had one night here (next time we will stay longer). Check-in was fine and even though I arrived two hours early my room was ready, which was a real bonus. The room was older but comfortable and had everything we needed, although more soap would have been…
I enjoyed my stay however I feel the service could have been better. The room was great, complex, location was great however the staff seemed a little disinterested in assisting. There was no linen supplied for the 3rd guest which was a dissapointment late at night.
"On the 16th floor you are well above the tree line. Also on the side of the hotel so you have views & balconies front & back."
"Make sure it's Ocean View and above 5th Floor and 2 beedroom"
"Phone and speak to the staff on the front desk as they are lovely to deal with and always super helpful, especially Debbie."
"Just don't think you are going to get the room you booked, even with a confirmation email from them."
"Ocean views are worth the extra money"