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HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children's television networks
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Umbrella
24-hour check-in
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Dining area
Housekeeping
Room service
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Sofa bed
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Location
293 Marius Street New England Highway, Tamworth, New South Wales 2340 Australia
Best Western Sanctuary Inn
833 reviews
Getting there
Somewhat walkable
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The Best Western Sanctuary Inn garners praise for its inviting atmosphere, notably the cozy bar fireplace and fresh, clean rooms. While opinions on value vary, with some guests feeling the cost is not reflective of their experience, the service is consistently commended for its friendliness and efficiency.
The location is a highlight, offering easy access to the town center and attractions. However, reviews are mixed regarding the rooms and amenities, with some noting maintenance and update needs.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Stayed here last week when travelling with work and found this hotel to be a great stop.
Check in was business like, with professional and helpful staff, who provided all the details needed for the stay, including where the guest laundry was.
The room was clean with very good amenities and a super comfy, king size bed. The room itself was quite large, however it had a couch added in there which did take up lots of floor space. The mini bar was very well stocked and well presented.
There was a bar and restaurant on site; I utilised the restaurant for dinner with room service, ordering a pizza which came quickly and was beautifully fresh and yummy and well priced! The location of the hotel was convenient, there was a bit of passing traffic noise, but this is normal for nearly all city hotels these days.
Parking was unallocated, but available outside the rooms, the parking spaces were very tight, but manageable. Wifi was free, fast and with no drop outs at all, which was a bonus when trying to do some work.
I would definitely recommend this hotel for a business or leisure stay in Tamworth
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amazing service at front desk. Air conditioner had been switched on in anticipation of our arrival to cool the room, very much appreciated that touch.. Complimentary water on arrival to reception again very much appreciated. Great room with all the features you would like to expect. couldn't recommend this hotel enough.
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Review collected in partnership with Best Western
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Arrived here after 300km on the bike late arvo. Management kindly moved other guests so I be able to have the only covered parking spot with adjacent room so bike and rider have a pleasant stay. Very cool! Room is bigger than what you get on average here at Worth....,decent furniture, slumber deep and soft king coils, very clean and foremost a quiet fridge !!! with a stocked house bar. Few Foxtel Chanel’s to cure the insomnia. Aircon also quiet( apart from the outdoor unit which has a deep hum if left on) Toiletry plentyful as is hot water. Very friendly staff and sure accommodating in any way. Italian dish table service is within this joint. Well priced and not inflated for what you get as in comparison to the rest of Tworth. Golden Arches, woolies and Peel walk within 2min flat. I’d come back here anytime. Happy camper😊 Thanks management for the extra care of my ride.
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 2 nights last weekend as a family of 2 adults & a teenager. We looked through lots of accommodation until we decided on this one, based on how great it looked in the pictures. I think it’s fair to say that those pictures were obviously taken quite a while ago & some were obviously stock pictures. Check in was conducted by an efficient young woman who was wearing a pink PE Nation sweatshirt over her uniform. She gave us all the information required but didn’t smile even once & was far from friendly. She rang the cleaner to find out if our room was ready (despite it being after 2pm) & I had to then wait while the cleaner checked & called her back. Due to covid, our included breakfast wasn’t available in the restaurant but they did give us a bag with some breakfast supplies in it, which was fine. When we arrived out our room it certainly wasn’t the premium room from the photos we had seen online. Very tired looking but most of all not even clean. In fact we had to ask the cleaner to come back & clean the bathroom basin & vanity area for us as there was still toothpaste on it from the previous guests (something I’ve never had to do before). At this point we considered looking for alternative accommodation as it made us wonder what else hadn’t been cleaned. A big worry especially during a worldwide pandemic!! The room was very warm & stuffy (even though it was winter) & the air conditioning simply didn’t work. We had a lovely outlook onto the neighbours clothesline & fence or we could sit outside on a single chair next to the ashtray/bin that was leaking something all over the ground in front of our room. It leaked something black & smelly for the entire duration of our stay & instead of cleaning it up, sand was put over it & that was that. We are not fussy travellers & had been on the road staying at country motor inns for the past 5 days by this point. After seeing the photos online & seeing the actual reality it’s safe to say we were very disappointed.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Page, General Manager at Best Western Sanctuary Inn
Responded 22 July 2020
Dear AWTY Blogger, We are truly sorry you had such a terrible stay with us here in Tamworth and we genuinely feel sorry for you that you have had so many terrible experiences on your travels at both Restaurants and Hotels as per a large majority of your other reviews and we cant help but think if only you communicated some of your issues, you could have had a great meal or a pleasurable stay. Firstly, each and every one of our photos are our own photos and are not stock images as you have suggested. A Best Western regulation is that each hotels photos are updated at least every 12 months The lady wearing the pink PE nation sweatshirt was an off duty Manager assisting with a computer related issue on her day off and thought she would check you and your family in as she happened to be standing at the counter, we are sorry the Manager did not meet your expectations of a friendly check in. Unlike most other hotels in Tamworth at present we have been very busy which we have to thank our wonderful regular guests, so yes we called housekeeping to ensure your room was ready for check in and no there was not tooth paste still left on the basin as you have suggested, if you would have cared to look at the brand new bath gel in your room, the manufacture Roche has had an issue with their bath gel at present causing the lids not to secure properly, leaving what looks similar to tooth paste. We are still waiting for the 10,000 bath gels we have to be replaced by the distributor. If you would care to read our most recent reviews most guests are quite appreciative of the heating being left on for them on arrival, this is the first complaint we have had in 15 years to arrive to a nice warm room upon entry in Winter. It will be minus 2 degrees in Tamworth tonight, perhaps in Mullum you don't have air conditioning due to the coastal climate and are not accustomed to operating the air conditioning efficiently, all you had to do was call and we would have been more than happy to assist you. With regards to the bin leaking oil in the car park - an inconsiderate guest put a a half empty bottle of motor oil in the bin. As such we were recommended by local council to 1. Control the spill 2. Contain the spill 3. Clean up the spill - by placing sand over the oil until it had soaked up the problem, we are sorry if this truly had an effect on your stay with us. Lastly the "dust" that you have uploaded after 3 days of not letting house keeping in and occupying your room for the duration of your stay, is due to our cleaning staff in training using the wrong cloth instead of a lindt free microfiber towel to wipe down the Television and desktop, as we found in other rooms over the same weekend. As a seasoned travel blogger you would know that each Best Western property is individually owned and operated world wide and regardless of this, Best Western and our hotel has recently implemented the "We Care Clean Program" based on international best practice and complying with all relevant government requirements, We Care Clean covers all areas and aspects of the hotel, including our guest rooms, public spaces, restaurant and breakfast offerings. While we are already recognised for our thorough approach to cleanliness, we have further improved our rigorous cleaning and food standards protocols even further, as we believe a hotel can never be too clean. Perhaps on your next visit to Tamworth, you would have be more comfortable in one of our 2 Bedroom Premier Family Rooms, allowing more space and comfort for your family. None of your issues were raised with us during your stay in Tamworth, communication is key in order for a comfortable stay for everyone so we can address any issues you are having to make your stay a pleasurable one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family traveled to Tamworth for my Aunty’s funeral. We go to Tamworth every few months and always stay at the Cadman Inn . Unfortunately as this was last minute they were booked out. We booked 3 family rooms at the Best Western Sanctuary Inn . We were bringing our 92 year old father with us and we were concerned about cleanliness of the accommodation with Covid-19 being so prevalent. We were assured upon booking that the rooms were cleaned to the highest COVID standards. We were also assured that 2 of the 3 rooms were next door to each other. When we arrived the two rooms were at opposite ends of the hotel. My elderly father need to use the bathroom and went straight into the bathroom in his room. He was confronted with a toilet that was full of feaces not just in the bowl but over the seat and dirty tissues/toilet paper on the sink area. I immediately went to reception that was unattended and so had to ask a waitress from the restaurant to help me even though the manager was sitting in the bar area having a drink they did not get up to ask if I was ok. My father was very upset and when the manager and a cleaner came to our room we asked if we could have another room we were told that there wasn’t any and that the cleaner had done the room so maybe someone had come in after which then made us concerned with the security of the room. The cleaner spent a minute cleaning the mess and when I asked if she was using disinfectant she snapped at me. There was no offer of any compensation just a very half hearted apology. We had ordered room service as the kitchen was closing and we had ordered my father a pizza with prosciutto and tomato and a bottle of red wine for all of us . When the room service was delivered we received white wine and a pizza that had all different kinds of seafood. We sent both back and the staff member came back with the correct wine and handed us the pizza box and said that we were not being charged for the pizza. She left and we opened the pizza box and it was the same seafood pizza that we had sent back. The rooms were old and badly need refurbishing, the shower was in the bathtub so I had to help my father in and out to have a shower. The pictures on their website are very deceiving to what it looks like in reality. When I checked out the manager did not acknowledge any of the difficulties of our stay and there was no apology for the disgusting bathroom let alone any type of discount. The room service bill was not itemised so I have no idea if we paid for the wrong pizza or not. We will never stay at this place again and look forward next time we visit Tamworth to return to the Cadman Inn.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The booking confirmation describes the room rate “including complimentary continental breakfast at Riviera Bar & Grill for 2 people”. But when I was checking in, this was downgraded to breakfast materials being provided in a paper bag to be eaten in the room. However, the room has neither a microwave oven, nor a dining table. In the morning, I took a glass of milk to the reception and asked the receptionist to help me microwave it; I explained to her that I have a medical issue and can’t have cold drink / food. To my surprise, she declined, saying the restaurant is closed till 12.00pm. When I pointed out that the microwave oven is not closed and is still accessible, she still wouldn’t help, saying kitchen duty is not part of her scope of work and she wasn’t trained to do it. I then offered to either show her how to use the microwave or I do it myself. She declined both offers, and after a long stand-off, finally she organised another worker to microwave it for me.
This is not good enough. You advertised a complimentary continental breakfast in a restaurant, and then just provided a bagged meal to be eaten in a room without appropriate facilities. And the drama over heating a glass of milk was simply not warranted.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were in a room distant from reception and the main road so it was quieter than our previous stay. As more mature guests we do not like having to climb in and out of baths to have a shower. We couldn’t get the heating to work. We would not really recommend the restaurant- based on 2 stays - both times lost our reservation, 1st time very unfriendly staff member, slow service, both times the food was disappointing but expensive. We do know that the restaurant is operated independently of the motel.
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Date of stay: April 2021
Rooms
Location
Service
Room Tip:Ask for a ground floor #25 plus as they are away from reception and much easier to park in
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amazing motel, with great rooms, great staff, and friendly service. Doing a great job of treating people to a terrific stay, in comfort, given the impact of the COVID 19 viral pandemic.
Just one small thing needs rectifying....some sort of screen in the shower recess, to stop water spraying all round the room, and causing a slippery floor. The tiny glass panel
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a lovely stay in a pet friendly room on the way home from picking up our new puppy. Our new furry friend was treated to a gift wrapped liver treat on arrival and the room was practically pet friendly with a vinyl floor and shaggy rug. There is also a large secure grass area behind the pool for toilet and play and lighting for night trips. The queen bed was also comfortable and the room very clean. Would definitely stay again if passing through Tamworth with a pet.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The amenities were not as stated. The pool was freezing. There is no hot tub as stated in the booking.com advert. We only wanted this as an option as we were travelling with small children, as a treat for them as there was no bathtub in the room. The room was small and dark, no kitchen no microwave, and expensive. Not 4 star at all. When we told the staff we were unhappy they became evasive and then hostile. The young manager was very rude, refused to negotiate a reduced price, although the info provided was wrong, refused a refund even though the room was unused. Unprofessional. Shocked by her behaviour we left the hotel. The children were scared and unsettled by the rude staff and then the loud noises coming from the parking lot ie motorcycles (see photos ) - our room was in the parking lot! Large groups of men staying there. Not suitable for families. After such an unpleasant experience we were delighted with the Quest down the road which had bigger, nicer rooms with all the amenities fully described and accurate. The BW sanctuary has a poor reputation. Stange passive-aggressive signage in rooms (photo). Avoid this horrible place.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip:Avoid this horrible place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi mymeow142,
Thank you for your enquiry,
We had 2 dedicated Pet Friendly rooms, which have a 1 X Queen Bed and 1 X Fold out Couch. So the answer is yes, you are most welcome to bring your Golden Retriever with you on your travels, provided the room is vacant on the dates you wish to book.
Please call us at the hotel on 02 67 66 2903, to make a reservation :)
We look forward to hearing from you,
Kind Regards
Robert Page
General Manager
Best Western Sanctuary Inn
There are more places to choose from in the Tamworth area.
PRICE RANGE
AU$144 - AU$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western tamworth, tamworth best western
FORMERLY KNOWN AS
BEST WESTERN Sanctuary Inn
LOCATION
AustraliaNew South WalesTamworth
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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