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BEST WESTERN PLUS HW Boutique Hotel

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487 Reviews from our TripAdvisor Community

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Showing 471: English reviews
2 reviews
Reviewed 2 days ago NEW

Stayed here for business for one night. Room was clean as was the bathroom. Stayed in an Ocean View room, well worth the little bit extra $'s. This hotel is directly across from the beach. Very relaxing evening spent walking along the promenade then sitting on the balcony. The road outside can get a little noisy, my only small complaint... More 

Helpful?
Thank Daniel C
Makati, Philippines
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 days ago NEW

The bed is comfortable, the free toiletry in the bathroom nice and the location good. However, this hotel is definitely not a 4* hotel. The room is rather outdated. The road passing in front of the hotel is quite noisy at times. The swimming pool is extremely small and right next to the sidewalk where people pass. Reception staff was... More 

Helpful?
Thank NicCan136
Sydney, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

For the price paid it has smallish rooms and is not very clean' a week later still have a rash and that's from a 2 night stay very disappointed, shower and glasses not cleaned. We normally stay at the other Best Western many times and never had this problem.

Helpful?
Thank MNLUCIA02
BWHWBoutiqueHotel, Duty Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Dear MNLUCIA02, Thank you for your feedback regarding your recent stay at Best Western Plus HW Boutique Hotel. We were disappointed to read and also apologise that your stay did not meet with your expectations. Our friendly team always urge guests to contact us if there is an issue during their stay, as we will always do our utmost to... More 

Newcastle, Australia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

I've stayed here almost every month for the last 4 years and I love the hotel. It's like my little home away from home and working holiday at the same time. Beds are comfortable, rooms are incredibly clean, the ocean view rooms have an unobstructed view of Town Beach so its very pretty to wake up with the sunrise; and... More 

Helpful?
Thank Hotel_Diva4
Sydney, Australia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

Hotel is in an excellent position. Easy walking distance to restaurants. Great views of the sea. Only negative was that the car noise was very load at peak times, but not a real problem as peak time does not last long in PM. Ask for a sea view room with balcony, very relaxing at the end of the day or... More 

Helpful?
Thank Ann0259
1 review
Reviewed 4 weeks ago

This is just a renovated motel. Clean but basic. Overpriced. Misleading advertising re "ocean view" rooms. Was given a ground floor room with no view but plenty of road noise. Moved to a standard room but refused to give a discount. Don't book one of these unless you know which floor.

Helpful?
Thank Peter D
BWHWBoutiqueHotel, Front Office Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Hi Peter, My apologies that you were not pleased with your ground floor ocean view room. As we are located on the headland, our ground floor guest rooms, and even our Reception Office on ground floor do have wonderful ocean views. For this reason, and with the utmost respect for your feedback, I must disagree with your assertion that we... More 

New South Wales, Australia
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 weeks ago via mobile

I ended up staying there with a friend. I've stayed there at least five times. It's a modern and awesome comfy place to stay. The spa room was The best. They messed up my booking once which annoyed me. But all in all it was great since I'd been there at least five times.

Helpful?
Thank Linda G
BWHWBoutiqueHotel, Front Office Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Hi Linda, Thank you for your 5 star review! My apologies that we have previously made an error with one of your reservations. If you've now got a favourite room with us after having stayed so many times, please do not hesitate to request that room for your future stays! We look forward to welcoming you back. Kind Regards, Ashleigh... More 

Norwich, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 October 2016

Had two good nights, great sea views from our room, excellent beach right across the road from the hotel. A short walk into the town, and great cliff walks going south. Very helpful and friendly staff, easy parking on site.

Helpful?
Thank Michael J
BWHWBoutiqueHotel, Front Office Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Thank you Michael for your wonderful review. I'm so pleased you enjoyed your stay with us and we hope to welcome you back some time soon! Kind Regards, Ashleigh B Front Office Manager More 

Sydney, Australia
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 October 2016

Not a great place to stay. On the good side the room was nice and clean but you could hardly call this place a "Boutique" hotel much more like a motel and l think that is what it was once. Location OK you can easily walk into town for a meal etc. It is directly facing the ocean so be... More 

Helpful?
Thank MERTHYRMAWR
BWHWBoutiqueHotel, Front Office Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Hi Merthyrmawr, I'm pleased you found your guest room clean and our staff friendly and polite. We do strive to provide the highest level of service to each of our guests. Our close proximity to the ocean from our headland vantage point is one of our drawing cards, and the spectacular views from most guest rooms are a real treat.... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2016 via mobile

Fine for one night's rest but avoid if possible. Very windy corner and the doors and windows are not sealed well, leading to drafts. The room was okay but was a little run down. The WiFi speed was terrible.

Helpful?
Thank Kris T
BWHWBoutiqueHotel, Front Office Manager at BEST WESTERN PLUS HW Boutique Hotel, responded to this review

Hi Kris, I do apologise that we have failed to meet your expectations during your recent stay with us. Unfortunately we have experienced unusually windy conditions within the past few weeks, which has been quite frustrating for visitors and residents alike! If you would like to contact the Hotel directly to provide more information, such as your room number, that... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Spa
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boutique beach-side hotel, offering Port Macquaries most spectacular views! ... more   less 

Additional Information about BEST WESTERN PLUS HW Boutique Hotel

Address: 1 Stewart Street, Port Macquarie, New South Wales 2444, Australia (Formerly Best Western PLUS HW Boutique Hotel)
Region: Australia > New South Wales > Port Macquarie
Price Range: $144 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS HW Boutique Hotel 4*
Number of rooms: 44
Reservation Options:
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Also Known As:
BEST WESTERN PLUS HW Boutique Hotel Port Macquarie
Hotel Style:
#4 Business Hotel in Port Macquarie
#5 On the Beach Hotel in Port Macquarie
#9 Romantic Hotel in Port Macquarie
#12 Luxury Hotel in Port Macquarie
#13 Family Hotel in Port Macquarie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS HW Boutique Hotel staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS HW Boutique Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a ocean view room.”
 of 5 bubbles Ann0259, 12 Nov 2016 | Read review
“It is worth the extra for the sea view rooms,”
 of 5 bubbles 194michaelj194, 26 Oct 2016 | Read review
“Don’t do it. Better value for money elsewhere.”
 of 5 bubbles odoylerules777, 23 Sep 2016 | Read review
“Upgrade to the deluxe rooms with views , it's well worth it”
 of 5 bubbles donnag182, 15 Sep 2016 | Read review
“No lift, if you are handicap ask for a ground floor room.”
 of 5 bubbles 11remyd, 14 Sep 2016 | Read review
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