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Unlax @ Hunter Valley

47 Coulson Rd Hunter Valley, Pokolbin, Cessnock, New South Wales 2320 Australia
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Traveller (31)
Room & Suite (2)
Dining (1)

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About

#15 of 15 hotels in Pokolbin
Location
Cleanliness
Service
Value
Unlax @ Hunter Valley is a boutique accommodation venue located in the headquarters of the NSW Wine Country region called Central Pokolbin. We share this small yet vibrant neighbourhood with some of the best Winemakers, Vineyards, Cellar doors, Restaurants, and Hospitality professionals you will find anywhere in the world. At our core is the focus and commitment to offer our genuine guests a great experience in all aspects of their stay with us.
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Property amenities
Free parking
Pool
Coffee shop
Car hire
Adults only
24-hour security
24-hour check-in
Express check-in / check-out
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
BBQ facilities
Non-smoking hotel
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Room features
Air conditioning
Fireplace
Private balcony
Seating area
Coffee / tea maker
Flatscreen TV
Electric blanket
Walk-in shower
Separate dining area
Separate living room
Sofa
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Romantic
Mid-range
Languages Spoken
English
53Reviews1Q+A12Room tips

Reviews
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Bridget wrote a review Feb 2020
3 contributions2 helpful votes
Hosts have poor customer service and clearly have no interest in interacting with customers. Listen to the other reviews, staying here is not worth the hassle of dealing with these people. We had an issue with payment and when speaking with Steve to get this resolved, he was extremely rude and unhelpful. Do not understand why people work in customer service if they have no communication skills or desire to interact with people. Cottages are close together so there's a bit of a privacy concern as you can see into them with the curtains open. You can hear every sound from the other cottages, so not exactly peaceful and relaxing. "Breakfast Hamper" is some bacon and eggs enough for one person, with some old spreads in the fridge. Hosts are unhelpful and rude when addressing customer concerns. The guests before us arrived 15 minutes before allocated check in time and were turned away. No value for money, everything came at an additional cost. Never before have I had to pay for extra towels. Early check in/late check out charged at an extra $50/hour, absolutely absurd. There was a charge for cleaning if any dirty dishes were left in the sink or if the BBQ wasn't cleaned. I totally understand this to an extent, but the point of staying and PAYING for accommodation, is that these facilities, within reason, are available. If you do no cleaning of dishes etc, why the need for the additional charges for early check in/late check out? Not like you need the extra time... No clear check-in point, and on check out, the key is locked in a lock box. It's as if the hosts wish to have as little interaction with the guests as possible. The pool area is close to all of the cottages and the sound travels, so say goodbye to any chances of having a nice relaxing time. All these hosts are interested in is money-making. No customer services skills whatsoever. Need to seriously evaluate whether this is the business for them. Would not recommend staying here, plenty of other, much more friendly accommodation options in the area.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip: Avoid staying here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Winenot wrote a review Feb 2020
9 contributions
I had booked a one night stay in February 2020. My family and I were so looking forward to staying at Unlax, especially reading all the positive reviews. We were attending an event that started at 1pm, (and check-in is at 3pm) so I emailed the owners two weeks in advance, as a courtesy to let them know we would not be able to check in until later that evening. I asked if it were possible to leave one vehicle onsite from midday so we wouldn't have to move vehicles or carry luggage to our cottage late at night. The owner Steve replied, saying 'We would not be able to accept this' and that no vehicles were to be left at the property until check in time at 3pm. We were not asking to access the cottage at all, just park our car safely off the street and out of the way of other guests. I replied to Steve, saying how disappointing this was and poor customer service. His response was to completely cancel my booking with the most sarcastic email I've ever received from a professional business owner. Poor form Steve. It appears the other negative reviews on here were spot on!! Plenty of other affordable, far nicer accommodation in the near vicinity with impeccable customer service, that let you park your car, store your luggage, use their facilities etc etc prior to check in.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mohamad A wrote a review July 2019
3 contributions
immaculately clean , The host ( Steve) was so nice and made us feel than welcomed . Couldnt ask for more . Highly recommended , would definitely come again !! Great Value for money , cheapest than most in the area
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Luv the Hunter wrote a review May 2019
Sydney, Australia3 contributions4 helpful votes
I hada firm booking, credit card confirmed, for a Saturday night. It appears when hotel realised a concert had been announced for that weekend, they cancelled my booking for no given reason then re-issued the room with a 2 night minimum for that weekend. Definate "price gouging"at its worse. How can you trust this Hotel!!!
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Date of stay: April 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Katharine W wrote a review Jan 2019
Brisbane, Australia27 contributions13 helpful votes
What a wonderful 4 night stay we had at Unlax. We absolutely loved the cottage and our whole stay was so relaxing. Both Natalie and Steven were really helpful and made booking and settling into our cottage a very easy and pleasant experience. With kangaroos outside our accommodation, the birdlife and the pool, this really was a secluded stay in a natural environment. We would definitely return to stay at Unlax should we visit the Hunter Valley again, and we definitely had a very positive experience. We have already recommended this accommodation to our friends and family.
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Date of stay: December 2018
Value
Rooms
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DadtheCrab wrote a review Jan 2019
1 contribution2 helpful votes
We had to cancel our trip here. We’re told in writing we would get a full refund. Over Two weeks later rang again were told it would take another 2 to 3 weeks. They then became abusive and said you aren’t getting your money!! Very disappointing.
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Date of stay: January 2019
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Keely D wrote a review Oct 2018
1 contribution
Had a wonderful time at Unlax! My partner and I loved it so much we extended our stay. The cabins were beautiful and private. We saw kangaroos and wallabies each day and were constantly listening to the different birds in the area. We were lucky enough to be there when the other cabins weren’t occupied however they are set up to be very private either way. Nat was lovely and even surprised us with home made muffins one afternoon. We will definitely visit again and are planning to spend our anniversary there. If I could give this place a higher rating I would.
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Date of stay: October 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jacob wrote a review Oct 2018
Wentworth Falls, Australia14 contributions6 helpful votes
My partner and I stayed here after the October long weekend for a getaway and because we love wine and this was the perfect location we were looking for, the cabin was great had everything you would need to go with the perfect views and kangaroos just jumping past your cabin of a morning and evening. A great spot for anyone not wanting anything to fancy and just happy to get away in the bush. The beds were also super comfortable and it was within walking distance of a fantastic winery. Could not ask for much more when looking for a getaway location and for anyone just wanting to enjoy nature, also had a great working bbq for our cabin which made it even better for us.
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Date of stay: October 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Barefoot wanderers wrote a review May 2018
9 contributions6 helpful votes
Originally planned to come up with for a girls wknd, with my bestie, my 6 month old and her 5 month old Found the room on booking.com stating two bedrooms for $400, so i rang the owner to book direct.. he stated that price was actually twin share only and to have the two bedrooms would b anoth $78.. i agreed to the price as my friend and i cosleep with our bubs.. The sat we were meant to go, my friends bub got sick so she had to pull out.. the website states that cancellations will result in loss of $$ so i decided to go ahead with the booking and take my husband instead. I left my 11 year old with his aunty but brang my three and two year old as they are too young to leave over night.. We arrived at the cabins which were modern and tidy, but really nothing special.. unpacked and got settled when the owners came over and began questioning us on why my husband and children were there.. they called us liars, said we were trying to rip them off and we had done the wrong thing.. I tried to explain but the male owner spoke over me and became aggressive.. my husband tried to find out what the issue was as really there was only one extra child.. the man seemed to think we were going to sneak another couple in and in his words he "had to make an example of us" It was 4pm in the afternoon.. we were all buggered.. and two hours from home..the owner asked us to either leave with full refund, or he would charge us an extra $100 for my three year old to stay.. using existing bedding (2 double beds) It would have been $570 for a tiny two bedroom cabin for one night.. we arn't tight, but after the owner had spoke to us the way he did, and accused us of purposely misleading them, we left.. We were lucky enough to find a much nicer cabin for half the price aswell! Screen shot of advertised room..
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Date of stay: May 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Stan S wrote a review Jan 2018
Antwerp, Belgium282 contributions93 helpful votes
This perfectly and quiet located house is the best spot I ever had to see kangaroos. In the morning they come almost to the terrace to join you for breakfast. The house is comfortable, clean, spacious and well equipped. It was fully self-contained, although the included breakfast was a bit simplistic Great place to stay when visiting the Hunter Valley.
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Date of stay: January 2018
Rooms
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: All rooms in the house are OK.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$397 - AU$401 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Buffs at Pokolbin
LOCATION
AustraliaNew South WalesGreater NewcastleCessnockPokolbin
NUMBER OF ROOMS
4
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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UNLAX @ HUNTER VALLEY: 2024 Prices & Reviews (Greater Newcastle) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Unlax @ Hunter Valley
Which popular attractions are close to Unlax @ Hunter Valley?
Nearby attractions include Sutton Estate - Hunter Valley (1.9 km), Hunter Valley Gardens (5.6 km), and Constable Estate Vineyards (4.8 km).
What are some of the property amenities at Unlax @ Hunter Valley?
Some of the more popular amenities offered include a pool, free parking, and barbeque facilities.
Which room amenities are available at Unlax @ Hunter Valley?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Unlax @ Hunter Valley?
Guests can enjoy barbeque facilities, complimentary tea, and free instant coffee during their stay.
Is parking available at Unlax @ Hunter Valley?
Yes, free parking is available to guests.
What are some restaurants close to Unlax @ Hunter Valley?
Conveniently located restaurants include EXP. restaurant, Yellow Billy Restaurant, and The Gates Restaurant.
Are there opportunities to exercise at Unlax @ Hunter Valley?
Yes, guests have access to a pool during their stay.
Is Unlax @ Hunter Valley accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.