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Mercure Resort Hunter Valley Gardens

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839 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Hunter Valley Gardens
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Showing 834: English reviews
Reviewed 12 November 2014

Loved staying at the Mecure Hunter Valley Gardens - close to everything, we could walk to several vineyards for wine tasting. The staff were lovely, always very helpful, nothing was any trouble at all. Fabulous breakfast. The gardens around the resort were so lovely, the whole place smelled like Jasmine. We had a wonderful, relaxing time and would recommend it...

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Thank Arlenewaynefield
Byron Bay, Australia
Reviewed 7 November 2014

well located property with beautiful gardens and comfortable suites around an inviting pool. Friendly staff and enjoyable bar experience.Dining room quality much improved since our last visit. Breakfast unimaginative and ordinary,but this seems to be the norm these days. Overall an enjoyable stay.

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Thank Rob & Christine T
Reviewed 3 November 2014 via mobile

Stayed 24th July-28th July. The location was amazing, very close to everything and customer service was excellent. The front desk was able to refer us to great activities and places to eat. The bar section had a great range of music for customers to play on the gramophone. Our bartender was lovely company and was able to whip us up...

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Thank Kristine M
Brisbane, Australia
Reviewed 29 October 2014

A 3 night stay here while attending our best friend’s wedding was delightful. The rooms are very spacious bathrooms in particular are large with a bathtub under a ceiling skylight so you can see the stars at night time. We had dinner one night in the hotel restaurant and it was amazing. Great service from the staff here made the...

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Thank Sparky2509
Brisbane, Australia
Reviewed 28 October 2014

Review collected in partnership with Accorhotels.com
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Thank ReeceFromBrissy
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Sydney, Australia
Reviewed 27 October 2014

Apparently the hotel was fully booked but it is laid out so well that it never feels crowded. The room was pretty basic (King Studio room), but was very clean and functional. The staff were extremely friendly. One of the best in Australia for customer service. Whenever you walked through reception they always smiled and said hello. Breakfast was a...

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1Thank Cherylyn M
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear Cherylyn M, What a lovely review!! I do appreciate you taking the time to write a review on our property and my team is very chuffed that you recognise the customer service to the standard which you have! What a tremendous compliment! I also love to read you didn't have to use the car all weekend! We can't wait...

Bowral, Australia
Reviewed 23 October 2014

People very nice, customer service very good. Good location and reasonable quality. The food was superb. Fortunately the food was superb. We were sick of overpriced smorgasbords in Accor hotels that were little better than club food. My one hate is mould in the showers and unfortunately the shower screen had mould around it.

Review collected in partnership with Accorhotels.com
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Thank Rocky1941
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear Rocky1941, Thank you for taking the time to review our property. I am glad you were able to enjoy the food, we have recently re-branded elements and it is great to see so many wonderful reviews coming through. I will address the shower with our housekeeping team; I do apologise for this, we have recently had our maintenance team...

Newcastle, Australia
Reviewed 22 October 2014

Review collected in partnership with Accorhotels.com
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Thank Dianne C
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Newcastle, Australia
Reviewed 20 October 2014

What a great stay, breakfast was beautiful, diner even better. The room overlooking the pool was clean neat tidy and well maintained. I will be back asap. Good walking distance to other food / thisng to do.

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Thank Threestagerocker
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you for your online review Threestagerocker! We appreciate you taking the time - I am glad you enjoyed your stay in our King Suite. You are absolutely correct we are within walking distance to wineries and the gardens - in fact we have just created a new walking winery tour with added bonuses; ask reception for a copy during...

Sydney, Australia
Reviewed 15 October 2014

I booked a king suite and paid over $800 for this room for 2 nights, and I regret doing this due to this discomfort both me and my husband experienced. Their is old furniture in this room which felt very itchy and felt like little bugs where biting at us.

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3Thank mariad59916226
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear mariad59916226, I believe you have contact the hotel hotel directly, thank you for providing online feedback. Kind regards, Lauren J Operations Mercure Resort HVG

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Resort Hunter Valley Gardens

Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: $140 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Hotel Style:
#3 Spa Hotel in Pokolbin
#3 Family Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Hunter Valley Gardens staff and other travellers.
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6 months ago
over a year ago

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Questions? Get answers from Mercure Resort Hunter Valley Gardens staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We had a room with its own little courtyard near the pool, very nice and quiet”
 of 5 bubbles 16tmr, 20 Mar 2017 | Read review
“You can't go past the glass ceiling spa”
 of 5 bubbles Holidays1023, 2 Mar 2017 | Read review
“Chose a room with a glass roof bathroom”
 of 5 bubbles 737kerrig, 18 Feb 2017 | Read review
“Room with your own private patio with view to pool”
 of 5 bubbles 620janl, 13 Feb 2017 | Read review
“Eating dinner at Elements is essential, Breakfast is also superior and includes those little touches missing at other hotels.”
 of 5 bubbles djsant54, 13 Feb 2017 | Read review
5 of 5