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Mercure Resort Hunter Valley Gardens

Traveller (269)
Room & Suite (104)
Dining (14)
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,014)
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326
425
176
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31
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All reviews sunken bath hunter valley gardens elements restaurant record player walking distance private courtyard accor member christmas lights reception staff filet mignon superior room shopping village several wineries buffet breakfast course dinner open fire lounge area
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1 - 5 of 1,006 reviews
Reviewed 1 week ago

When I checked into my room, there were two water bottles missing from my room (the paid ones). Had I not noticed it, it could have been charged in my name. My mini fridge has a open sour milk packet, which was smelling quite bad...More

Date of stay: December 2018
Thank manishab00
Response from JulieatMercure, General Manager at Mercure Resort Hunter Valley GardensResponded 2 days ago

Hi Manisha, I understand our management team has called you directly regarding your experience. Thank you for your post on our TA feed and directly. We appreciate feedback both positive and negative so we may improve. Thank you again. Kind regards Julie @ Mercure

Reviewed 3 weeks ago

We had stayed at this resort previously and again enjoyed our stay as we are Accor members and enjoy the membership benefits of 2 for 1 meals and preferential treatment. As it was quite warm we found the pool refreshing. It is convenient for visiting...More

Date of stay: November 2018
Thank car0leb66
Response from JulieatMercure, General Manager at Mercure Resort Hunter Valley GardensResponded 2 weeks ago

Thank you car0leb66 for posting on our TA feed. Glad to hear you had a lovely stay. It has been warm over this period so I am glad you enjoyed our pool along with a few of our other lovely facilities. We certainly love being...More

Reviewed 3 weeks ago

We stayed for 1 night with the Christmas light gardens package. While the family room was nice the pillows are not good at all not! The bathroom was not that clean. The staff are not very polite and happy. There was a long wait to...More

Date of stay: December 2018
Thank hsaza
Response from JulieatMercure, General Manager at Mercure Resort Hunter Valley GardensResponded 2 weeks ago

Thank you for posting on our TA feed. I am so sorry you had such a poor experience. We certainly pride ourselves particular on our staff service and delivery of our product and it is very unusual that they let us down. I would love...More

Reviewed 3 weeks ago via mobile

We have stayed in many hotels in the Hunter Valley. This is the worst one we ever stayed. The room was smelly and we had water drop out of the ceiling in the bathroom room . When we told to the reception they simply ignore...More

Date of stay: December 2018
Thank Yossitr1
Response from JulieatMercure, General Manager at Mercure Resort Hunter Valley GardensResponded 2 weeks ago

Thank you Yossitr1 for posting on our TA feed. I am a little confused. We had a large storm the week you stayed and it hit during the evening and as you have said you had water coming through the light in your bathroom. We...More

Reviewed 4 weeks ago

LOCATION: Central to Gardens & Vineyards - worth the visit. ROOM: King. Spotless. Gr8 facilities. while freezer needed de-frosting.No ice cubes. Nice private courtyard. BYO Aeroguard for mozzies, while they do provide insect spray. Otherwise, great facilities, comfortable bed. Gr8 shower and spacious bathroom with...More

Date of stay: December 2018
Thank jnpaussies2010
Response from JulieatMercure, General Manager at Mercure Resort Hunter Valley GardensResponded 2 weeks ago

Thank you jnpaussies2010 for posting on our TA feed. Great to see you had a lovely time in the hunter. Your feedback is great, gives us some great things to work on as well . Thank you and we look forward to seeing you in...More

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Questions & Answers
Ask a question
ozcookie1
26 June 2017|
AnswerShow all 11 answers
Response from MRHVG | Property representative |
Hello, I have just seen this comment sorry for the delay. Breakfast if pre booked the day before is $22 instead of $32 it is for a hot and cold buffet breakfast. On the weekends we have our recovery station which is... More
2
Votes
Cynthia G
11 April 2017|
AnswerShow all 2 answers
Response from JulieatMercure | Property representative |
Hi Cynthia, We have just upgraded to a new system and guess what! it's free for our guests staying with us. Hope to see you soon. Julie @ Mercure
0
Votes
nastyjack
31 August 2016|
AnswerShow all 2 answers
Response from MRHVG | Property representative |
Hello, Yes our Deluxe and King suite rooms have spa baths
0
Votes
Room Tips
"If you choose to stay here, count the mini bar items and your hotel payment credit card, you can be double..."
manishab00
1 week ago
Read review
"Some rooms are quite far from reception - ask to be close to reception if you don't want a long walk."
RSJTD
20 Nov. 2018
Read review
"The quiet rooms are around the back, not facing Broke Road."
14BUN
18 Sep. 2018
Read review
"Room backing onto the pool were very convenient."
emmamariesydney
29 Aug. 2018
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PRICE RANGE
USD 103 - USD 255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort hunter valley gardens hotel pokolbinmercure hotel pokolbin
LOCATION
AustraliaNew South WalesGreater NewcastleCessnockPokolbin
NUMBER OF ROOMS
72
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