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Crystalbrook Kingsley

City Administration Centre 282 King St, Newcastle, New South Wales 2300 Australia
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Payments made by partners impact the order of prices displayed. Room types may vary.


#22 of 26 hotels in Newcastle
Just what you needed for the perfect getaway: seriously sophisticated rooms where charm, culture and art collide. Relax, unwind and take time to connect with Newcastle's thriving centre in sustainably considered luxury accommodation and the city's first five-star hotel. Choose from our range of Urban, Harbour or Park rooms and enjoy the architectural marvel that is Crystalbrook Kingsley.
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Property amenities
Valet parking
Paid public parking nearby


Full view
94Great for walkers
Grade: 94 out of 100
101Restaurantswithin 0.5 km
19Attractionswithin 0.5 km
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Aussie133 wrote a review 13 Jun
Newcastle, Australia61 contributions41 helpful votes
Whilst Crystalbrook’s exterior and interior upgrade of the old council offices is to be applauded and welcomed to the City of Newcastle, unfortunately our first taste of Romberg’s rooftop bar was very disappointing. We had prebooked a table from 5.30pm-7pm and arrived on time. As about 6-7 people crowded into our lift at the last minute to go to the 9th floor, there are no Covid safety number notices in the lifts, we had to wait for them to QR in and be attended to as they barged into the bar ahead of us. We were sat down at our prebooked table and our order for three cocktails and a grazing plate taken fairly quickly. The grazing plate arrived $35 with 5-6 crackers, the two smallest wedges of cheese I have ever seen, approximately the size of a preschooler snack, a teaspoon of feta and some condiments and cold meats. A very poor offering for this price. I had only a few days before enjoyed a cheese plate for the same price at a 5* star hotel in Sydney cbd which was very generous in portions compared to this. After 45 minutes of sitting without our drinks, $22 per cocktail, not even water and many staff passing our table and never noticing we did not have drinks also one wrong order brought to our table, we enquired as to where our drinks were and were told they were on the way. After another five minutes or so I advised we were possibly about to walk out when the drinks arrived in lovely glassware but miniscule in size and completely lacking any flavour. We were offered another graze plate for free and advised our drinks and food order would be voided which was appreciated. On leaving I approached the manager to check the bill who advised the bill was ok but did not apologise in any way. My pre birthday drinks with our son was extremely disappointing and would make us extremely reluctant to return until major improvements in quality and service are addressed.
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Date of stay: June 2021
1 Helpful vote
Warren S wrote a review 10 Jun
Adamstown, Australia9 contributions5 helpful votes
Had the pleasure of staying at the Crystalbrook Kingsley, Newcastle on its opening day. Accommodation was excellent, the room had all the necessary amenities, very quiet and the beds were very comfortable. Sadly, the Roundhouse Restaurant was not open for dinner but was open for breakfast. Attentive and very polite staff presenting first class food for breakfast. Fantastic views. Had lunch at the hotel’s Miss M’s Cafe in the afternoon, again attentive and polite staff serving delicious food. Romberg’s Bar was open during the evening serving interesting and mouth watering bar snacks. Staff at the bar were again attentive and polite. All up, excellent hotel with great staff. Look forward to a return visit.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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AustraliaNew South WalesGreater NewcastleNewcastle
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