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Mercure Albury

579 Olive St, Albury, New South Wales 2640 Australia
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Traveller (43)
Room & Suite (53)
Dining (4)

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About

#15 of 33 hotels in Albury
Location
Cleanliness
Service
Value
Funky, boutique style hotel offers stylish accommodation, refreshed interior, genuinely happy service and Fabric Restaurant and Bar. Ideally appointed and perfectly located, Mercure Albury hotel is just a short walk from the bustling Albury retail precinct, cafes, bars, Botanic Gardens, the recently renovated Albury Monument, the Convention Centre, the highly regarded Murray Art Museum Albury and best of all right across the road from the SS&A offering live music events. Mercure Albury is the perfect place to enjoy a weekend getaway, corporate get-together, special event or an indulgent night away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
BBQ facilities
Parking
Wifi
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Iron
Private bathrooms
Minibar
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English
254Reviews2Q+A22Room tips

Reviews
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Citizengastronaut wrote a review Feb 2024
Australia330 contributions219 helpful votes
Overnight to Melbourne and back to Brisbane, travel by car. Did not have regular room, so we had to settle for a family room. Our stay was ok, but got charge for drinks that we did not have the first night, we had a complimentary voucher but still got charge. The second night, had dinner in restaurant our experience service was good, steak not cook to our liking. Rooms are cleaned bed ok, but old building miss mash of furniture, room night expensive for a country town even with Accor membership.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Not Mercure standard
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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99Sal wrote a review Feb 2024
Melbourne, Australia11 contributions18 helpful votes
Bed comfortable, aircon not quite powerful enough for room to keep cool overnight, one of the additional single beds was not full size single and very low. Left a phone charger behind and it was never recovered. Not great value for the price.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ChrisKSyd wrote a review Jan 2024
Sydney, Australia1 contribution
Twin beds requested a week prior, this was confirmed on arrival at Check in. When we went to our room we had a Q bed. Went back waited at least 30 mins as manager was not contactable even thou he had started before we arrived. Poor lady on the front desk had absolutely no support from her manager. We were locked out of the building when we returned after hours even thou they had called early asking why we’d not checked out.. because it was a two night stay. They moved our booking to another room but didn’t carry over the second night. Sanjay the manager does not support his staff and he honestly could not care less that two 58 yr old women were locked out at 10:30 at night. We called the number over and over and nothing, eventually we got in when a guest was going out. Once in the concierge area Sanjay finally answered his phone. He added access back in our cards and as we were worried we couldn’t get in he waited 5 mins while we tried our access. A good manager would have gone up and made sure the access was working. I tried to call back but couldn’t through. Long story there. We checked our bill on departure and noted charges for breakfast included as the package charged even thou it was raised with them on the first day and we were told they’d amended that. We were to receive a wine & cheese platter showed the confirmation email and they knew nothing about it. Unbelievable. Accor were to have passed on details yet we’ve received not reply only that they have forward my email to Mecure Albury. We are being ignored, so I will share our experience to warn others.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2024
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Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LoveTravel511563 wrote a review Jan 2024
Sydney, Australia3 contributions5 helpful votes
Twin beds requested a week prior, this was confirmed on arrival at Check in. Q bed only. Moved to another room after half an hour to a room with Q and Single pullout bed. Totally unacceptable and we did voice this at the time. * They had no record of package inclusions as confirmed in email and showed this also. * Wine and cheese platter didn’t even know they supplied this. Not received * Breakfast included This was picked up on check out by us even thou they told us this had been amended on the first day. It was deducted after I showed them my email. * Locked out from 10:30 first night because they didn’t move the two day booking to the new room. Pretty basic really. They rang me during the day to ask why we’d not booked out.. mm because it’s a two night stay. I’ve emailed Accor who have passed on our complaints to Albury Mecure two days ago. Mecure were aware of every single issue we experienced at the time. At no point did the Manager Sanjay apologise. Still waiting on reply.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Look elsewhere this is a hotel that know nothing about customer service. Buffett is cereal,...
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MJD013 wrote a review Dec 2023
Sydney, Australia485 contributions224 helpful votes
We stayed here one night while in transit from south Victoria to Sydney; and quite liked the hotel and the location. Our Platinum status was acknowledged, drinks vouchers were provided, and breakfast in the restaurant was a welcome combination of ordering from the menu, and the buffet. The room was well sized and comfortable, the bathroom was ok; no complaints. Location-wise this is in the city, and close to many restaurants and cafes on the main street. Parking was plentiful, free and convenient. the staff at the front office and the restaurant were friendly and professional. I'd stay here again, if in Albury.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adrian P wrote a review Nov 2023
Mosman, Australia10 contributions9 helpful votes
The publicity for the hotel claims that it is ‘funky’. The only funky thing that I could see about the hotel was the coloured lighting on the external walls. It really is a very basic hotel, albeit very clean and tidy, but the rooms are exceptionally plain with no character. The staff are efficient but couldn’t be described as friendly or welcoming. Even with my Accor Gold membership they simply didn’t care and even didn’t want to give me my complementary drink (let alone a room upgrade). The food in the restaurant is good. Finally I have to say the lift is quite scary him the way that it stops and ‘bounces’ at each floor. This hotel is not Mercure standard, more Ibis in my opinion and definitely not worth what it costs.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Stay somewhere else!
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FenceSitter2014 wrote a review Nov 2023
Victoria, Australia30 contributions15 helpful votes
Not the best motel. Wouldn’t stay there again. So many things that make me rate this motel poorly. • Glass on the coffee table was’nt secure. • phone on the wall is a cheap light piece of black plastic that doesn’t even work so you can’t call room service. • Walls are thin! We could even hear a man in another room having a shower & clearing out his nose. • Noisy old elevator • The shower is in the spa bath…. Ewww! • tiny bit of shower screen so a lot of the shower water goes on the bathroom floor and the floor drainage is terrible • Main light in the bathroom doesn’t work and out of the 2 mirror lights, only 1 worked. So 1 mirror light for the whole bathroom. • poor bathroom ventilation • TV in the bedroom area constantly glitches so you can’t watch anything! • The grout around the spa is gross • “Breakfast included” means only continental breakfast. You pay extra for a hot breakfast or decent coffee. • Mini bar snacks included 1 chocolate bar & 1 pkt chips?? Bit useless when there’s 2 of you?? • Toiletries - A complimentary sanitary bag is provided, shampoo, conditioner, liquid soap & lotion are in pump bottles. A complimentary shower cap would have been useful, as would a box of tissues. The positives about the motel • Good blockout curtains • Comfortable bed • Staff in the restaurant were very nice and welcoming and provided great service.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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happytraveler9698 wrote a review Sept 2023
Sydney, Australia1 contribution
Our bad experience started when we arrived at hotel and was told lift wasn’t working. (We understood that wasn’t the hotels fault) but they could’ve rang and let us know before arriving, especially when we were on the fourth floor We climbed up the four flights of stairs with our suitcases to arrive at our very outdated and depressing room We arrived at breakfast early when it opened , there were only 2 other couples there and waited 20 min for my order. One waitress finally came over and apologised saying a new staff member had forgotten my order. As we had a long drive ahead we had to leave and couldn’t wait any longer
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ashes-OZ wrote a review Sept 2023
Sunshine Coast, Australia179 contributions59 helpful votes
+1
This hotel is well below par for a Mercure and we would suggest you stay elsewhere. Rooms need an overhaul, staff need to clean the rooms properly and the manager has very poor customer relationship skills. Accor should review the branding of this as a Mercure as most $100 a night motor-inns set a higher standard. We booked 2 rooms for our business stay and after checking in at 8pm on the first night and paying for the 4 nights we were told the lift was out of action - only useable for bags - and we had to use the fire stairs (accessed from the garden outside the front) to go up and down to our 3rd floor rooms (7 fights of stairs). We asked staff about it a day later we were advised it was out of action for a week before we arrived and it was sill not working when we left 4 days later. There was no communication from the hotel about the outage until after we paid for the room and not even mentioned the week before we checked in when we booked the second room on the phone. We asked about compensation/discount for the inconvenience and the request was referred to the manager who on the last day declined all requests for compensation, saying we could have cancelled our booking without charge before checking-in and stayed elsewhere. Ridiculous statement given we were only advised of the issue after we checked-in and paid for the full stay. The outside of the hotel looks modern but that is where it ends. One room was a Deluxe Spa Suite - to say the least it was not clean and very tired with broken curtains, damaged table, el-cheapo robes and bedside tables, uncomfortable lounge and a bathroom badly needing to be renovated. We wiped out drawers as is our habit before using them and they were filthy with black dust/grime. The venetians between the lounge and bathroom were also filthy - looked like they hadn't been cleaned for years. Staff only fully make the bed every 3rd morning so they just pull-up the sheets the other days leaving the bottom sheet crumpled-up. The bathroom needed a total renovation. The toilet is around 50mm off the side wall so you can't even sit on it square. The shower is over a really old spa bath that is built in about 40mm above the tiled surround, so water from the shower pools on the tiles around the top of the spa and you have to mop the water up with a face washer after every shower as it can't drain away. The wash basin was cracked and the hot tap missing its H cap. The towels are old and need to be replaced - wafer-thin and some with holes worn in them, and this is the first hotel we have ever stayed that doesn't provide any tissues in the room. We ate at the restaurant once a few years ago (when not staying at the hotel) and it was good, but this time our one and only dinner there was only average, so we ate elsewhere the other nights. Our recommendation is to stay at the Mantra - we stayed there before and it is much better, and should have this time but have the Mercure a try as we are Accor members.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Stay elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JoseIguana wrote a review Sept 2023
Sydney, Australia112 contributions74 helpful votes
So, many commentors below have highlighted the ancient noisly lifts in this building. Guess what? They have finally given out. A week before we booked, the lifts had given out, yet ther was no indication until we arrived that we would have to walk up and down 11 flights of stairs just to get to and from our room. I asked to cancel and refund, but they told me that, as I had booked through Wotif, that this would not be pssible (of course, Wotif said that that they could do nothing - it was up to the hotel). No, they did not have any rooms closer to the ground floor. Stuff happens, but this was always going to happen if you don't invest in maintenance. It's also the way that you react to problems that defines the quality of service you deliver. The Mercure crew just had no quality. No discount was offered. They gave us a single drink voucher. Even though we were staying a number of nights, just the one voucher. You'd think they would do their best to mitigate the situation, but they just don't give a damn, they want the short-term cash. I was with a collegue to do a site visit for a 24 month job in the area where we will be bringing a bunch of people down every week. Obviously, we will not be staying there. So, Merure people, you can put your canned response in after this reveiw telling us how much you care about your guests, but everyone reading this knows it's just so much hot air.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$169 - AU$227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn albury
LOCATION
AustraliaNew South WalesAlbury
NUMBER OF ROOMS
60
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE ALBURY (AU$169): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mercure Albury
Which popular attractions are close to Mercure Albury?
Nearby attractions include MAMA - Murray Art Museum Albury (0.3 km), Star Hotel Albury (0.4 km), and Star Cafe and Bar (0.5 km).
What are some of the property amenities at Mercure Albury?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Albury?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Albury?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Albury?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Albury?
Conveniently located restaurants include 2640 Restaurant and Bar, Early Bird Cafe, and Downtown Pizzeria.
Are there opportunities to exercise at Mercure Albury?
Yes, guests have access to a pool during their stay.
Is Mercure Albury located near the city centre?
Yes, it is 0.6 km away from the centre of Albury.
Does Mercure Albury offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Mercure Albury?
Many travellers enjoy visiting Albury Showgrounds (1.9 km) and Albury Town Hall (0.6 km).