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Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms.
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The Oaks Shores Queenstown is a wonderful hotel currently going through a major renovation ... but do not let that put you off! My Premier Hotel room was one of the new renovated rooms and it was clean, quiet and comfortable with a beautiful view of Lake Whakatipu and the mountains. I walked to town every day by the Frankton Track (about 3.5km or 40 minutes) but it did not feel that long as the view was stunning. They run a shuttle service in the afternoons and evenings which is very convenient.
The staff were so friendly, helpful and amazing. As a female solo traveller, they made sure that I was safe with pick up and drop off with the shuttle and my room was too my liking. David the shuttle driver was excellent in making sure I got to where I was going safely.
I think the only things that could have made it a 5 star review would be having a microwave in the room (the toaster was helpful though!!), hot water in the shower in the early mornings - I do not think it kicked in until about 6am and I was up early most mornings - and having the shuttle run a few times in the mornings as well. Maybe also have a few "heat and eat" meals available if you did not feel like going into town for dinner. Also, the heated towel rail stopped working half way through my stay and it was unable to be fixed before I left.
All in all, a great stay in Queenstown and I would definitely stay here again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Ask for a higher floor.
If you love walking, this is so close to the Frankton track which takes...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Oaks Queenstown Shores Resort
Responded 21 Apr 2024
Thank you for your detailed and positive review of The Oaks Shores Queenstown! We're thrilled to hear that despite the ongoing renovation, you had a wonderful experience with us. It's delightful to know that you enjoyed the renovated Premier Hotel room and its stunning views of Lake Whakatipu and the mountains. We're glad our staff could ensure your safety and comfort, especially as a solo female traveler. Your suggestions regarding room amenities and shuttle services are duly noted, and we'll take them into consideration for future improvements. We apologize for any inconvenience caused by the issues with the heated towel rail. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit to Queenstown! Santiago from The Oaks Shores Team
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Very lovely resort. We had never spent so much on accommodation bit we had limited options so we splurged. It was nearly $1000 per night for a 2 bedroom, 2 bathroom apartment overlooking the lake. Absolutely stunning. Due to staff shortages the house keeping was really reduced and luxuries like having our beds made couldn't be done. We were on level 5 which gave us access to the car park on the same level which was great as we had tired legs from skiing and it was so nice just to cross a ramp. Unfortunately due to current renovations the car park is cut in half so we couldn't always access a park there and had to park outside. The beds and linen were extremely comfortable. The toiletries were lovely. The kitchen is good but very limited for cooking. Small fry pan and not so big saucepans. Small laundry with everything we needed. Heating was central plus a gas fire place. The TV was limited sky channels so lots of ads. Would have been nice to have maybe one streaming service. The view was absolutely amazing and made it worth it. The reception staff were lovely, particularly one lady who helped me book an amazing helicopter experience.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:Be aware if you book a courtyard view apartment as it currently has a massive renovation...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Guest Services / Front Office at Oaks Queenstown Shores Resort
Responded 2 Aug 2022
Hi Melissa, Thank you for taking the time to leave a review and for your kind words in particular your compliments on the helpful and attentive team. . We are so glad to hear you had a wonderful time at Oaks Shores and enjoyed all the amenities available to you. We will share your valuable comments with the Management team. We really hope to see you again in the future! Kind Regards, Valerie
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The reception staff are extremely lovely but the resort is currently understaffed (as is the rest of the Queenstown hospitality industry), which we can appreciate. Simple housekeeping jobs seemed to be a little too hard, such as general cleanliness (brown finger marks on the back of the bathroom door :/ - making up of beds on request, which was only once on a 6 night, 3 bedroom stay - replenishing of washing/dishwashing powder when requested). As mentioned, the hospo industry is very short staffed at the moment, but I think as a consumer, that should be reflected in the price for the room. Everyone is struggling at the moment, and after waiting 4 long years for a holiday, you expect some basic "hotel things" when you stay somewhere "nice". I would also like to note that the rooms look nothing like the pictures (on the website). Beds were comfy and the place was very warm and welcoming, just those few core things let us down a little bit!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oaks shores queenstown, Guest Services / Front Office at Oaks Queenstown Shores Resort
Responded 7 Sept 2022
Hi Bree, Thank you for taking the time to share your feedback and in particular your compliments on the helpful and attentive team. I can definitely understand your disappointment about lack of housekeeping service and thank you for being so understanding about the staff shortages. We hope this is not ruined your experience with us and we look forward to welcoming you soon. Kind regards, Josie
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The most awesome view from our room. We had room 902 and it was lovely, spacious, a fabulous balcony which we used a lot because of the amazing view. It was a bit musty initially, so perhaps just air the rooms out a bit more. But otherwise perfect! The staff are friendly and keep in mind there is a staff shortage everywhere at the moment. The restaurant and bar were not open because of that, but that did not bother us. There is a shuttle bus in the afternoons to take you into town and return. We found this really handy as we went in and had dinner each evening. The walk into town is approx 30 minutes.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Get a high room as there is construction at the moment. Our views were not hidden because of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Oaks Queenstown Shores Resort
Responded 9 July 2023
Dear K3090NXheleng, Thank you for taking the time to share your recent experience with us! We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Oaks Shores Queenstown Resort Team!
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Used this hotel as part of my honeymoon in New Zealand.
2 weeks prior to arriving I emailed the hotel asking if I could purchase Wine, champagne, strawberries or something romantic for the room. This email was ignored.
I booked this hotel knowing they had on-site parking and laundry facilities (because that's what they advertised on CapitalOne Travel.) Arriving at the hotel, none of these are an option due to their MAJOR construction. We had to park in a residential area, uphill, across a busy street and find a laundry mat inside the city......Hard to say I felt like I was staying at a resort when me and my wife were trying to run across a street, while being rained on, trying not to be hit by passing cars. I spoke to hotel staff about these problems, they didn't care.
I emailed the hotel to see if we could come to an agreement about these issues..... Shocker, that email was also ignored. The hotel room itself was fine, but I will never stay at another Oaks location due to lack of transparency, the sheer lack of customer service and professionalism at this hotel
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in one of their Hotel Premier suites and it was awful. Lots of issues that means we won't return. Examples: 1. Our suite had an adjoining door to the suite next to it. The other occupants had a baby sleeping on the other side of the door and the nightly crying destroyed our sleep. We tried blocking the sound with pillows but to no avail. The door should be soundproof. 2. Parking was hopeless! They have a lot of work going on modernising the hotel with tradespeople everywhere, including the car parks. 3. The bed was very hard and uncomfortable. The bed had a mattress protector only on one side... 4. The wifi was almost non-existent meaning that nothing could be streamed, even youtube at low resolution. 5. The "smart TV" had no streaming capabilities either. 6. No milk or anything in the fridge. 7. There was a machine outside, close by, possibly an aircon compressor or something to do with all the work being carried out, that spun up and roared every 30 seconds for around 5 seconds, day and night. None stop. 8. We rented it via AirBnB and even though they charge a cleaning fee, it was stipulated that we had to clean up, take out the rubbish, wash the cups and glasses. Really?
Lastly, not being able to take possession of the room until 4pm was very inconvenient.
The only good part was that the curtains made the room really dark, which was important given we had to sleep during the day when the parents/baby in the adjoining room were out.
I would suggest checking closely re your room location etc., especially given all the trade work going on. There are a lot of options in Queenstown and having stayed there frequently, this was the worst experience we have had.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Check whether the renovations have finished and who you are next to.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Oaks Queenstown Shores Resort
Responded 9 July 2023
Dear MaxwellS267, Thank you for taking the time to leave us a review! Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Shores Queenstown Resort Team!
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The “resort” is actually a construction zone at present. Reception is hard to access (it’s a door in the underground car park). There is no car parking making check in and out challenging. If you have a hire car you’ll be directed to park it up a nearby steep hill, meaning to access you vehicle you’ll be walking up a three story driveway ramp then cross a busy road (with no pedestrian crossing) then hike it up the hill.
The penthouse room we were allocated backed straight onto the construction site, meaning loud construction noise started at 6.30am and finished around 5pm. There was no noise proofing.
Due to the construction there are no resort facilities; no restaurant or coffee shop, no pool , spa etc. We were directed by staff to order Uber Eats.
Despite requesting a refund so we could go elsewhere we were told there is a no refund policy.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room 505. This place is one of the most beautiful spots we've ever stayed, we've travelled the world and Queenstown is judt Magnificent. The appartments/ roomsat the Oaks Queenstown Shores Resort were beyond our exceptions, spacious, clean, comfortable, free parking, friendly staff, full kitchen, dining room, lounge room, laundry with washer and dryer, close to all attractions, expansive views of the lake and the Remarkables and the Hot Tub just an added extra that we used every day eve when it was raining lol. I would recommend the Oaks Queenstown Shores Resort to anyone thinking of a visit to Queenstown.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Corner appt is definitely the only way to go...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at Oaks Queenstown Shores Resort
Responded 21 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience at Oaks Queenstown Shores Resort. It's great to know that you found the accommodations spacious, clean, and comfortable, and that you enjoyed the amenities like the full kitchen, laundry facilities, and hot tub. We're glad our friendly staff and convenient location added to your enjoyment of Queenstown. We truly appreciate your recommendation and hope to welcome you back again soon for another memorable stay! Santiago from The Oaks Shores Team
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It can take up to 12 minutes for the shower to run warm. There is no salt or pepper provided in the apartments with kitchens. There are no complimentary hot chocolate sachets for kids. They only provide coffee and tea, which is great if you drink coffee and tea, but not so much if you don’t! If light bulbs are not working, it’s unlikely that they will be repaired. No towels, no hand towels, no flannels and no floor mat provided on arrival so had to ring through to reception. The apartment also needs regular vacuuming and dusting. The hotel is short staffed so they are trying their best but these basic services really make a difference to your overall experience.
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Review collected in partnership with Minor Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oaks shores queenstown, Guest Services / Front Office at Oaks Queenstown Shores Resort
Responded 23 Sept 2022
Hi NZGuest, Thank you for taking the time to review Oaks Shores Queenstown. I sincerely apologize that your stay with us got off to a bad start and we haven’t met your expectations in a number of areas. This is most definitely not exemplary of a stay at Oaks Queenstown Shores Resort. It is disappointing to read that we were not able to meet the high standard that we have set for ourselves to make our guest’s holiday a memorable one. Also, we are very sorry that on some occasions during your stay you experienced a service that was below our standards especially with the towels and the maintenance issues . You may rest assured that we continuously introduce corrective and preventative measures through our extensive and on-going training programmes based on our guests’ feedback. We will use your feedback as a training tool and use the incidents you have highlighted to ensure we continuously improve our guest experiences. With the correct support I am confident that the shortfalls you experienced on this occasion will not be repeated in future. I do hope that you will join us for another stay and experience the service offering that you expected when choosing Oaks Queenstown Shores Resort. We do appreciate that traveling these days can be complicated and for some stressful, and that makes the fact that you have come to see us all the more delightful. Until the next time. Sincerely, Josie
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We had the pleasure of staying here two years ago for the Queenstown marathon and had a great experience that we decide to book here again for two nights. On arrival check in was okay, layout of the room was great until we discovered blood in one of the bathrooms. On the second morning we all had cold showers and when we rang reception their answer was just to let it run for 5 minutes - he did not seem concern at all! For the price we paid we would expect a clean bathroom and hot showers. Hence to say our next Queenstown marathon booking is somewhere else.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oaks shores queenstown, Guest Services / Front Office at Oaks Queenstown Shores Resort
Responded 30 Nov 2022
Hello Willypmlrm, Thank you for your feedback. We are very disappointed to read your comments and to know the room you stayed in was not up to your expectations. We will share your comments with the Management team. Thank you again for your comments. Kind regards Rachel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oaks Club is our sister property, located closer to town, providing vibe of a smaller resort, the rooms have very similar layout. Oaks Shores provides cafe and bar option to the guests and recently open a newly renovated block. You are more than welcome to make a booking at either of our properties.
Thank you,
Josie
There are more places to choose from in the Queenstown area.
PRICE RANGE
AU$237 - AU$354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks shores queenstown, oaks shores hotel queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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