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Sofitel Queenstown Hotel & Spa

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Sofitel Queenstown Hotel & Spa
Sofitel Queenstown Hotel & Spa
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1,428 Reviews from our TripAdvisor Community

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Showing 1,367: English reviews
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Reviewed 4 days ago NEW

Hotel was really nice, staff was very nice friendly, and accommodated our late flight out the next day. The manager on duty went above and beyond-i forgot her name! The concierge chilled our refrigerated items upon check-in. The hotel breakfast was top notch and was included in our stay. We stayed in a suite with a living space and huge...

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Helpful?
Thank jody s
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Jody S, We very much appreciate you taking the time to to share your recent stay at Sofitel Queenstown Hotel & Spa and for highlighting our Ambassadors attentiveness. I am thrilled to read that you had a Magnifique experience and enjoyed your beautiful Prestige Suite and breakfast. Once again, thank you for your comments, we look forward to he...

Sydney
HOTEL’S FAVOURITE REVIEW
Reviewed 7 November 2016 via mobile

My husband and I stayed at Sofitel Queenstown for 5 nights in October, this was our third stay. We were upgraded to a room with lake and gorgeous mountain views (610)…Thank you Sofitel! The room was very spacious, clean and well appointed. The staff at reception was very helpful & friendly and made us feel very welcomed. We travel to...

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Helpful?
1Thank Gia24
About Hotel's Favourite Review
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Gia24, Thank you very much for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. It was a pleasure to welcome you back and to hear that you enjoyed the views from your room and our central location. I will share you review with our staff, I am certain your comments will be an...

Mississauga, Canada
Reviewed 5 days ago NEWvia mobile

Service, service, service. Large elegant rooms, with french doors that open to let in the beautiful mountain views and fresh site. Best hotel coffee ever in room. Large jacuzzi soaker tub to ease the aches away.

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Helpful?
Thank bdorrington
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Bdorrington, Thank you very much for your lovely comments regarding your recent stay at Sofitel Queenstown Hotel & Spa. We very much appreciate your feedback and look forward to the privilege of welcoming you back. Sincerely, Vincent Macquet General Manager

Cincinnati, Ohio
Reviewed 5 days ago NEW

We were disappointed in the Sofitel, especially given we stayed there the most nights during our trip to South Island. It's a beautiful property and conveniently located right off main streets downtown but didn't feel special. Service was good but not overly attentive. Our first day we left info with the concierge about changing one of our travel reservations and...

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Helpful?
Thank luv2travelgrrl
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Luv2travelgrrl, Thank you very much for taking the time to share your experience with us. I am very sorry to hear that your last stay was less than Magnifique. We sincerely thought the card signed by several of our Ambassadors along with a chocolate platter as a gesture to celebrate your Anniversary, would be of your liking; please accept...

Houston, texas, USA
Reviewed 1 week ago

A very nice hotel close to everything, go up the hill a hundred meters and you take the gondola, or down and your on the lake. The rooms are a good size and plush and the service is good. We arrived early and they stored our luggage until sometime after lunch when we were able to get into the room....

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Helpful?
3Thank jsthouston
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Jsthouston, Thank you very much for having taken the time to share your experience at Sofitel Queenstown. It is a pleasure to read that you enjoyed your time with us and look forward to the opportunity of welcoming you back. Kindest regards, Vincent Macquet General Manager

Houston, TX
Reviewed 1 week ago

Spent 3 nights at the Sofitel Queenstown as our first stop on our honeymoon. The hotel is in a great location as it is central to everything with mountain views. Our room was spacious, clean, modern and stocked with great amenities (e.g. mini bar fridge, wine glasses & opener, Bose alarm clock/radio, large jet bathtub, slippers and robes). We had...

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Helpful?
Thank jtravels512
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Jtravels512, Thank you very much for having taken the time to share your experience whilst at Sofitel Queenstown Hotel & Spa. I am delighted to read about the aspects that you and your husband the most. We very much appreciate your feedback and look forward to the privilege of welcoming you back with us. Sincerely, Vincent Macquet General Manager

Walnut Creek, California
Reviewed 1 week ago via mobile

This lovely hotel has gorgeous rooms, a friendly and helpful staff, and a perfect location literally steps from the water and shopping in Queenstown. A half a block from the base of the Skyline gondola--and the ride is worth the trip up. I didn't see a lot of other hotel options that close to town, but they may exist. The...

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Helpful?
Thank sailb0at
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Sailb0at, Thank you very much for having taken the time to share your recent experience at Sofitel Queenstown Hotel & Spa. I am delighted to know read that our Ambassador's diligence was a highlight during your time with us and that your enjoyed your dining experience. Your feedback is greatly appreciated and we look forward to welcoming you back...

Chicago, Illinois
Reviewed 1 week ago

The Sofitel was clean and comfortable, and the staff members were friendly and helpful (always got a greeting, in French, when we walked through the lobby!). Our view wasn't anything to write about, but we didn't spend a lot of time there since Queenstown has so much to offer at many hours. Location worked well, just short walks to all...

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Helpful?
Thank Stephanie W
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Stephanie W. Thank you for sharing your recent Sofitel experience. It is a pleasure to know that our Ambassador's attentiveness stood out to you. I am glad to read your made the most out of your time in Queenstown and look forward to the opportunity of welcoming you back. Sincerely, Vincent Macquet General Manager

Camp Mountain, Australia
Reviewed 2 weeks ago

We have stayed a few times in Queenstown but never before were previous hotels as enjoyable as the Sofitel. The staff without exception were first class, courteous, helpful and pleasant. Our accommodation was excellent and very comfortable. We have no hesitation in recommending the Sofitel for a stay in Queenstown.

Review collected in partnership with Accorhotels.com
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Thank darrylj836
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Darrylj836, It is with great pleasure that I read about your recent experience at Sofitel Queenstown Hotel & Spa. We very much appreciate your commendatory words and look forward to the privilege of welcoming you back on your next visit to Queenstown. Sincerely, Vincent Macquet General Manager

New Zealand
Reviewed 3 weeks ago via mobile

Stayed the night and really enjoyed - lovely hotel with really good service, they make it feel more like a small boutique hotel. Would definitely recommend. The restaurant and bar are also really good

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1Thank RichardfromNZ
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour RichardfromNZ, We very much appreciate your wonderful comments on your recent stay at Sofitel Queenstown Hotel & Spa and hope to have the opportunity of welcoming you back in the near future. Sincerely, Vincent Macquet General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay. ... more   less 

Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $196 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Hotels.com, Travelocity, Agoda, Priceline and Jetsetter so you can book your Sofitel Queenstown Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Luxury Hotel in Queenstown
#6 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Queenstown Hotel & Spa staff and other travellers.
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Questions? Get answers from Sofitel Queenstown Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here for the view”
 of 5 bubbles luv2travelgrrl, 19 Mar 2017 | Read review
“high floor but no views from any rooms.”
 of 5 bubbles lordcave, 1 Mar 2017 | Read review
“All rooms are good.”
 of 5 bubbles delb0inz, 28 Feb 2017 | Read review
“Ask for a room with a lake view”
 of 5 bubbles Brycee10, 5 Feb 2017 | Read review
“lake view room, they definitely have them”
 of 5 bubbles Bobik, 29 Jan 2017 | Read review
5 of 5