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4.5
#18 of 33 apartments in Queenstown
Location
Cleanliness
Service
Value
Located on the shores of Lake Wakatipu, Queenstown Village apartments boasts spectacular lake and mountain views. Just 5 minutes from the local airport, our apartments provide the perfect base to explore all the attractions that have made Queenstown famous the world over. Drive to the town center in 15 minutes or take a 2 minute walk to the dock and hop on to the Watertaxi for ride into town. Looking to dine out? The Kawarau Village just outside your front door offers a range of award winning dining options.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Luxury
Location
1 Alpine Lakes Drive Kelvin Heights, Queenstown 9300 New Zealand
Queenstown Village Apartments
54 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Great place to stay. We were a group of 10, 5 couples. Awesome location, with beautiful views. Nice places to eat and drink close by. Great amenities. We have stayed twice now in the last 3 months. I'm sure we will be back.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Shang, Owner at Queenstown Village Apartments
Responded 24 Sept 2020
Dear Martin, Thank you for your fantastic review. It's great to hear you like our apartments. We look forward to seeing you soon. Kind regards, QVA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely 5stars apartment , very clean comfortable,you have car park at the hotel underground car park,its quiet and the view it’s amazing,huge recommended everyone very close to the city center beautiful environment
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Shang, Owner at Queenstown Village Apartments
Responded 17 Aug 2020
Thank you for your fantastic review of our apartment. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Apartments are quiet, cozy and nice, with a fireplace that adds a nice atmosphere. Very suitable for family stay. Full kitchen facilities and great view to the Lake from the balcony. The apartment is only 10 minutes drive the town center. The manager is friendly and helpful. We had great time staying there.
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Date of stay: July 2016
Value
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Top Level apartments are recommended since it offers view to the lake.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 31 July 2016
Thank you so much for your feedback! Happy you had a good stay with us and hope to see you back soon
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Booked a 6 bdrm apartment, in one room we found a pair of disgusting slippers under the bed, a pair of socks left inside the wardrobe, and a bath towel hanging behind the door. Window latches gone off 2 windows and tv in second lounge didn't work. To their credit they did fix one window and taped the other shut - note, sellotape does not keep a window shut for long... There are also no plugs to any of the bathroom sinks - it's pretty disgusting brushing your teeth and looking down the sinkhole at previous guests hair :( We went for the 6 bdrm apartment so we could all be together (& also booked a 2 bdrm for extra family), I certainly paid a premium for this as we could have got a couple of 3 bdrm places for a lot less. I did expect it would be overall cleaner and nicer than what it actually was so was pretty disappointed. The bathroom items provided are basic and no facecloths provided. Only 2 dishwash cleans could be done with what was provided in kitchen. No coffee sachets except decaf, and while there was a hot choc tin, it was almost empty and I’m not using something that many others have stuck their hands in. The dining chairs fabric is disintegrating and bits of the white material end up all over the floor (we would have like to have vacuumed halfway thru our stay because of this but there was no vacuum cleaner or broom). Nowhere on their website (that I found) did it say the apartment was over 3 levels – something my 75 year old mother did struggle with a bit, again this would have been a flag for us.
So overall, it was handy being together but the apartment seemed old and tired and really not worth the price we paid. I did email the place to relay all my concerns, they have chosen not to reply to me. I also see on their website they only have reviews that they have sourced from elsewhere (I can't leave this there direct) so they choose the good ones...
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in a two bedroom apartment. It took a while to find as the road signs are not very clear. The apartment itself is very comfortable and well furnished. The main bathroom is very spacious and the deep bath and showers are great. The downside is that the car park is a long way from the apartment and quite a steep walk from car park back to the apartment. Also, the bedroom doors open onto the verandah which leads directly onto the footpath so it is not possible to have them open on a warm evening - security doors would be good.
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Date of stay: February 2015
Location
Cleanliness
Service
Trip type: Travelled with family
Room Tip:Â Ask for a room with bedrooms doors that don't open onto the road. Higher levels have better...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QVAteam, team at Queenstown Village Apartments
Responded 22 May 2018
Thank you for your time to write to us and thank you for your feedback. If you would please give further explain your suggestion of the security doors to understand your suggestion for our consideration. We hope to see you back again during your next visit!
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We are just back from a really enjoyable 11 night winter stay at the penthouse with a family of 2 adults and 3 kids. The apartment was really spacious, had all the mod cons you would expect and need, including fantastic gas fireplaces which kept the place toasty, wall heaters and electric blankets etc and all the decor was to a high standard. There was really nothing you could ask more of. Satisfaction on a holiday usually comes down to the place you book matching expectations, especially when you are paying a decent price for it, and this place fully matches expectations. As for location, the Kawarau Village area has great amenities with cafes, restaurants and a ski shop (Browns provide excellent service and I highly recommend them over the other choices) and the Remarkables Village is a 5 min car ride over the river where you can get any shopping you need done for your stay. It is also very easy to head into Queenstown when you are after a bit more action (15 min easy car ride max) and it is less than 5 minutes to the entrance of the Remarkables ski road entrance which makes it really easy to head up at short notice. Overall a really enjoyable holiday
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Date of stay: July 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Syaysouth_Manager, Manager at Queenstown Village Apartments
Responded 15 July 2013
Fantastic positive comments - thank you! So nice to hear that you enjoyed your stay with us at Village Queenstown. Great that the apartment amenities and layout along with the proximity to services and skifield more than met your expectations. It is our constant aim to make our processes as simple as possible and of course to ensure the all round comfort and enjoyment for our guests. We look forward to seeing you on your next visit to Queenstown.
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Selected this place because it suited my needs and for the period i was travlling at was hard to find a good place with good rates. This was one of the place i loved from looking at the pictures and i have stayed at the hiltons before so i thought it wont go wrong,despite the fact the price was very high. When i arrived, we had abit of difficulty of finding our apartment because they dont have a reception. They did have a contact number and once i called, a lady came to help us and she was very friendly and nice to talk to. Once we were in the room, it was love at first sight. The apartment was nicely set up, had everything you would need, even cooking oil, salt n pepper. Both rooms had own bathroom so the three of us didnt have to fight over the shower. The main room had a bath tub which my husband loved even more than what we have at home. Beds were very comfortable, the whole experience was great except one thing was that our apartment was by the drive way that goes down to the hiltons and we would hear every car drive pass and the apartment next to us were very noise when returned back and it was at 1am! Im a light sleeper,once awake very hard to go back to sleep! So if we go again,we will ask for one that the rooms are not facing the road.
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Date of stay: January 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QVAteam, team at Queenstown Village Apartments
Responded 22 May 2018
Thank you so much for your review! I am pleased you enjoyed the apartment as your base while in Queenstown. We hope to have you back again soon!
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We had a wonderful 4 bedroom 2 floor unit facing the lake- It is modern with a washer /dryer and comfy beds. Beware that kitchen/living/porch areas are smaller than they appear online, those areas were tight for 7 of us.
Location a little out of town was a blessing on busy New Years Eve! The parking is way down the hill so if walking uphill or distance to get a car is an issue might not work well for you.
The house keeping upon arrival was not great (stove dirty, no hand soap, no hot pads, hair in shower, ALL tv/vcr clickers not working, WiFi timed out ) but when we called response was very quick and helpful. Overall, a good choice especially for a family.
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Date of stay: December 2016
Value
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â we had upper level unit- in #6-quiet and good views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QVAteam, team at Queenstown Village Apartments
Responded 22 May 2018
Thank you for your review. Again i do apologise that the room was not as expected upon arrival and appreciate you giving us the opportunity to rectify the matter on your arrival. We are happy to read you enjoyed your time with us and look forward to welcoming you back again !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The apartment was spacious and warm with full kitchen and laundry. So extensive that we didn't discover the 3rd bathroom til day 3! Fantastic views from full length balcony along the lake side. Would stay again
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Date of stay: September 2016
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QVAteam, team at Queenstown Village Apartments
Responded 22 May 2018
thank you for taking the time to write a review! We look forward to welcoming you back !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There was 10 of us good friends were going to book and stay in VillageQ, they had email us the quote, which we were happy and gathering the money at same time, 10days later after we receive the quote and before we were going to pay(we have collected all the money) they told us they have "Mistakenly" quote us the wrong amount, after all the trouble we have gone through, there was no apology at all from any of the staff, I am sure the place is nice, but the service ISN'T GOOD ENOUGH!
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Date of stay: July 2014
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QVAteam, team at Queenstown Village Apartments
Responded 22 May 2018
In having taken over the Queenstown village apartments I have been looking through previous TA responses and see this from some time ago, prior to us managing the apartments. I am sorry to hear of your experience and hope that during your next visit you give us the opportunity to host you when visiting Queenstown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Queenstown area.
PRICE RANGE
AU$291 - AU$401 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
17
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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