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Crowne Plaza Queenstown

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Crowne Plaza Queenstown
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1,313 Reviews from our TripAdvisor Community

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Showing 1,223: English reviews
East Maitland, Australia
Level Contributor
185 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed yesterday NEW

Stayed with my family and we had a wonderful experience. The best thing was the location - everything is within easy walking distance of the hotel and with children and older relatives this was very important to us as we did not need the car. Staff were friendly and helpful.

Helpful?
Thank Lynne R
New York City, New York
Level Contributor
130 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 4 days ago NEW via mobile

Stay here. Rooms were modern with great views. They have laundry facilities, parking(15.00/day) and the service was impeccable. The guy who helped us with our luggage, unloaded it from the car, brought it into the room, loaded it back into the car when it was time to leave and even placed a bottle of water into the cup holder. Dude... More 

Helpful?
Thank ManhattanVasya
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear ManhattanVasya, Thank you so much for your review. I am glad to hear our Concierge team were appreciated, I will share your review with them. We would love to have you back here again soon. Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown More 

Katy, Texas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The location for this hotel is far and away the best in town. Everything you want to see and do is between a two and eight minute walk from the hotel. The concierge service is excellent and helping you find the perfect activities and sights to fit your style and making your reservations for you. The rooms are clean and... More 

Helpful?
Thank AndieW321
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear AndieW321, Thank you for your review. It sounds like you made the most of our central location, I am glad the Concierge Team were able to help. I hope you enjoyed your stay with us and we would love to have you here again soon. Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown More 

Tamworth NSW
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

Great trip to Queenstown!! the Crowne Plaza is right in town close to the water and the nightlife. we had a water-view room overlooking the Lake and Mountains. Spectacular!!! Room and service first class as always. we utilized the Restaurant on 3 nights, food was fantastic, service a little slow but friendly.

Helpful?
Thank GregTamworth
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear GregTamwirth, Thank you so much for your five star review! It sounds like you really enjoyed your stay with us; I am glad our staff, our rooms and our restaurant were all able to please. We would love to see you here again! Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown More 

Westcliff-on-Sea, United Kingdom
Level Contributor
140 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 6 days ago NEW via mobile

My Fiancé and I stayed at the Crowne Plaza on a recent 2 night stay in Queenstown. As an IHG member we received a free room upgrade (always a pleasant surprise). It was the weekend of the Queenstown Marathon so the hotel and the town were understandably busy. Nevertheless we were met with friendly, knowledgeable staff. The courtyard room was... More 

Helpful?
Thank eastaroadster
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear eastroadster, Thank you so much for your five star review. I am so pleased to hear our rooms, the courtyard and of course the staff were able to impress you so much. I will share your review with the whole team, thank you for bringing your experience to my attention. We would love to have you and your partner... More 

Bristol, United Kingdom
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Stayed here for 3 nights. We had a room with a balcony on the side of the building but which still gave a reasonable view onto both Lake Wakatipu & part of Queenstown Arm. The hotel is very conveniently positioned for trips on the lake, for walks into town and around Queenstown Arm to the Queenstown Gardens. Meals were OK... More 

Helpful?
Thank phshanks
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear phshanks, Thank you for your five star review. Its great you enjoyed our central location, it sounds like you made the most of it. I am sorry to hear there was room for improvement in our service, I hope you still enjoyed your stay. Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown More 

San Francisco, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Spent 3-nights here in October and fell in love with Queenstown. The property is situated across the street from the Queenstown wharf and near the downtown restaurants and shops. Our room did not have a harbor view but did have a balcony view of the downtown and surrounding mountains. Room itself was pretty average, but was comfortable just the same.... More 

Helpful?
Thank kdu-917
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear kdu-917, Thank you for your review and your kind comments about our staff and their service. I am glad you enjoyed your stay with us and I hope our suggestions helped make the trip a little easier! Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown More 

Swansea, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We found this hotel by accident and what a find. Fantastic location right on the waterfront. Would definitely recommend. All the staff were really helpful and friendly. We had free wifi too as we are IHG members. In our opinion, the best hotel in Queensland!!

Helpful?
Thank beverley1504
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear beverley1504, Thank you for your five star review. I am so pleased you enjoyed your chance stay with us. We would love to have you back here again soon. Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown More 

Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

This will be my third visit to the Crowne Plaza...first time I brought an incentive group of 20+ people...second time was for business and third time personal. You may be wondering why I have stayed at this property so many times considering the title of my review is questioning whether this property is doing enough so let me explain why:... More 

Helpful?
1 Thank Khowden
NZIHG, Front Office Manager at Crowne Plaza Queenstown, responded to this review

Dear Khowden, Thank you very much for your review, we appreciate your feedback and will use it to improve our service. Our aim is to provide every guest with a seamless stay by creating an unforgettable experience. I regret to hear that we missed several opportunities to show you how much we appreciate your loyalty to Crowne Plaza Queenstown, especially... More 

Queenstown, New Zealand
1 review
Reviewed 3 weeks ago

Very overpriced food for what we got. Discovered the bar menu way too late. Waitress service OK, though food was slow coming out even though they weren't busy. although well presented the food was pretty bland on a number of courses which the 8 of us tried. Not worth the money and spoiled the evening The view of the lake... More 

Helpful?
Thank kiwiblowin
NZIHG, General Manager at Crowne Plaza Queenstown, responded to this review

Dear kiwiblowin, Thank you for taking the time to write your review. I am sorry to hear your expectations of your meal did not match what was offered. We always value feedback and I have shared your review with our Head Chef and Food & Beverage Services Manager. We would love the opportunity to have you here again as I... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking the breathtaking Lake Wakatipu and The Remarkables mountain range, Crowne Plaza Queenstown is conveniently located just minutes from the town centre. Across the road is the popular Steamer Wharf – home to great dining, bars and entertainment. Whether you are here for business, leisure, or even a bit of both, your comfort and enjoyment are our priority. From luxurious bedding, spacious rooms to your own balcony or courtyard, we have everything to make your stay a magical one. We also have a dedicated Queenstown activity concierge to assist with recommendations and bookings to help you get the most out of your stay in Queenstown. ... more   less 

Additional Information about Crowne Plaza Queenstown

Address: 93 Beach Street, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $257 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Queenstown 4.5*
Number of rooms: 139
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Booking.com, Travelocity, Agoda, Priceline, IHG, Cheap Tickets and Odigeo so you can book your Crowne Plaza Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Hotel Style:
#4 Green Hotel in Queenstown
#5 Business Hotel in Queenstown
#15 Luxury Hotel in Queenstown
#15 Romantic Hotel in Queenstown
#15 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Queenstown staff and other travellers.
8 questions
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Monroe, Michigan
over a year ago
Melbourne, Australia
over a year ago
Irvine, California
4 months ago

See all questions (8)

Questions? Get answers from Crowne Plaza Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are floors three and higher”
  • This is from the 1st floor room 107 (second floor of building not ground floor)
  • View from room 107 (second floor of building not ground floor)
  • This is from the 1st floor room 107 (second floor of building not ground floor)
 of 5 bubbles AndieW321, 29 Nov 2016 | Read review
“Lake view Room recommended.”
 of 5 bubbles GregTamworth, 27 Nov 2016 | Read review
“5th or 6th floor at the front overlooking the lake is the best in our opinion”
 of 5 bubbles beverley1504, 13 Nov 2016 | Read review
“level 6 and 7 ideal.room 612 is a good as towards back of hotel so away from noise but still has great views. Avoid level 3 function level”
 of 5 bubbles Khowden, 13 Nov 2016 | Read review
“Ask for a lake view room. You won't be sorry.”
 of 5 bubbles C5514YImarks, 9 Nov 2016 | Read review
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