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Heartland Hotel Queenstown

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Heartland Hotel Queenstown
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561 Reviews from our TripAdvisor Community

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Showing 479: English reviews
Edinburgh
Reviewed 3 days ago NEW

It's definitively more a motel than a hotel. Very central location, only a few minutes walk from town centre and the lake, but unfortunately they have far too few parking spaces for the number of rooms they have, the staff was trying hard to make people park in the weirdest places around the complex (scratched our car in the process)....

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Helpful?
Thank kris1138
London, England, United Kingdom
Reviewed 4 days ago NEWvia mobile

It's so hard to get last minute hotel rooms in Queenstown especially in summer, but I managed to book one night at this lovely hotel. They have room service at a reasonable price and fantastic views over the lake and town. Fantastic bed and facilities in room. Nice staff and one parking space per room for cars.

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Helpful?
Thank Juliet G
Warrnambool, Australia
Reviewed 5 days ago NEW

We had a one night stopover in Queenstown. The HEartland Hotel was a five minute walk to the restaurants and had awesome views. Staff were professional and polite. There is a steep hill to walk up but it's only short. I highly recommend.

Review collected in partnership with Scenic Hotel Group
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Thank Tomrubdar
Orange, New South Wales, Australia
Reviewed 1 week ago via mobile

Our family stayed 1 night before our Milford Sound walk with Ultimate Hikes and then 3 nights after. So easy that we could leave our bags at the hotel. The view across the lake from our big deck was beautiful and with easy access on the deck to our other room. The breakfasts were expensive so ate at some good...

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Helpful?
Thank Carol H
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Carol H Thank you for reviewing Heartland Hotel. I'm delighted that you enjoyed the view from your room, and the walk to town easy. I hope your Milford hike was enjoyable and the rest of your holiday too. Kind regards Brett

Sydney, Australia
Reviewed 2 weeks ago via mobile

Arrived from Sydney to a beautiful afternoon in Queenstown. The location is perfect and the outlook spectacular. We checked in and settled into our room which was a little shabby but seemed cosy and to suit the surroundings so I wasn't too bothered. That was of course, until I went to the bathroom and had my hands in the sink...

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1Thank AlixMH
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear AlixMH Thank you for taking the time to comment. My apologies for there not being soap in your room, we do provide soap for our guests, and are more than happy to bring it to a guests room if it has been missed, however it should certainly be there on arrival and we will address this with housekeeping. I...

Hong Kong, China
Reviewed 2 weeks ago

Very good experience, we got our room at higher level, lake view, away from rood, and staff are really kindness. The bed, pillow, covers are amazing, we got into sleep very quickly. Walk to the town center will take 5-10 mins, and the bus stop to airport even closer takes 2 mins.

Review collected in partnership with Scenic Hotel Group
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Thank RileyHW
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear Guest Lovely to read that you've enjoyed your stay at Heartland Hotel and the amenities nearby, certainly makes a holiday more pleasant. kind regards Brett

Westchester County, New York
Reviewed 2 weeks ago via mobile

We were at the hotel for 3 nights. The staff worked incredibly hard to keep us happy and I would give them a high mark. The location has a really nice view and is close to town. The beds are not very good and the inside is old and tired. There are no elevators in the outer buildings.

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Helpful?
Thank skikhourii
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear skikhourii Thank you for your comments, lovely to read the staff have looked after you, they certainly appreciate that & I will be passing that on to them. Kind regards Brett

Gold Coast, Australia
Reviewed 3 weeks ago

We chose this hotel for its central location and reasonable price, by Queenstown standard. It is a short walk to the heart of Queenstown. It was a bit noisy with cars coming and going outside our room. The room was ok but it lacked the attention to detail with respect to cleanliness.

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Helpful?
Thank RobbyPin
BrettInksterGM, General Manager at Heartland Hotel Queenstown, responded to this review

Dear RobbyPin Thank you for providing feedback on Heartland Hotel, we appreciate your comments. The proximity to the town centre is certainly fantastic for our guests. Kind regards Brett

Surabaya, Indonesia
Reviewed 3 weeks ago via mobile

This hotel is great for big families, such as mine (6 people). The bungalows buildings are unique, with great views. However we find the bungalow a bit old. From the carpet, the curtains & the beds, it would be great if they're replaced with new ones. The bathroom is a bit too small, and the water running so slow.

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Thank lunatoona17
Singapore, Singapore
Reviewed 3 weeks ago

We arrived early at Queenstown, and was thankful that we were given a room. We had Unit 105, a large and pretty room with triangular roof and windows, above the laundry room. Lake view was limited from the room but was more than made up by the very big balcony complete with table and chairs. Beautiful views of the mountains...

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Thank winktink

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting

Additional Information about Heartland Hotel Queenstown

Address: 27 Stanley St, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $154 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heartland Hotel Queenstown 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Hotel Style:
#7 Spa Hotel in Queenstown
#12 Business Hotel in Queenstown
#23 Family Hotel in Queenstown
#27 Romantic Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Heartland Hotel Queenstown staff and other travellers.
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Questions? Get answers from Heartland Hotel Queenstown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Unit 105 if you book the 1 bedroom apartment. Note is that there is no elevator and need to lug the luggage up the stairs.”
 of 5 bubbles winktink, 24 Dec 2016 | Read review
“Try the Scenic Suites next door, as this is a Motel !”
 of 5 bubbles CWA52, 16 Dec 2016 | Read review
“Ask for the bungalow for better experience.”
  • The Bungalow
  • entrance of the room
  • Our bungalow 204
  • inside the room
  • view from room
  • Bathroom
  • Queen bed
  • inside of our bungalow
 of 5 bubbles KhinYadanarWin, 10 Dec 2016 | Read review
“Ask for a room on the top floor, the view is fantastic.”
 of 5 bubbles 11JudeM, 2 Dec 2016 | Read review
“with family its best hotel and if you got the mountain side its wonderful in day light or ninght”
  • photo in the room
 of 5 bubbles pavanbhaskar1234, 28 Nov 2016 | Read review
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