We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Mercure Resort Queenstown

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Mercure Resort Queenstown
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,293 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Mercure Resort Queenstown
See the most recent reviews
Showing 1,181: English reviews
Kolkata (Calcutta), India
Reviewed 26 December 2014

Situated on a hillock, it probably has the best view in town. Our rooms were lake facing and even the restaurant and gym have a 180 degrees view of the lake. Nice lobby, swimming pool, etc. Helpful staff (including the restaurant staff). There is a very convenient bus service into town from the front of the hotel. Recommended highly for...

 Report
Helpful?
Thank AvirupDutt
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your wonderful review. We truly believe we have the best views of any hotel for any visitor to Queenstown. We look forward to welcoming you back!, Kind regards, Michelle Dent, Sales Manager, Mercure Queenstown

Melbourne, Australia
Reviewed 23 December 2014 via mobile

The best thing about this hotel is the definitely the staff. They were all most professional and obliging. Upon request, I was allocated a renovated room. Well fitted, BUT to get ventilation it was necessary to have the curtains open, as there is no aircon and the heating does not have a fan option. Luckily I had an exterior room...

 Report
Helpful?
Thank guy_from_downunder
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely review we are pleased you enjoyed your stay and hope to see you return to us again on your next NZ Visit, Kind regards, Michelle Dent, Sales Manager, Mercure Queenstown

Reviewed 20 December 2014 via mobile

We stayed 2 nights in a superior Lake View room with two Queen beds. Great value. Truly remarkable views of the remarkables over the lake. Manager Kimberly was lovely and accommodating. All round friendly service. Highly recommended stay. Room may be a little tired but with such views and friendly service this is a recommended hotel a few clicks from...

 Report
Helpful?
Thank Jack T
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your wonderful review and commendation of Kimberley’s service, she is certainly a fantastic member of the Front Office team. We do hope you return to us again in the near future, Kind regards, Michelle Dent, Sales Manager

Warracknabeal
Reviewed 17 December 2014

Was a lovely motel but stay was less enjoyable as a result of the bathroom fittings - the height of the handbasin was made for a person in excess of 6' tall, which I am certainly not and even standing on tip-toe it was still difficult to use it. Children would have no hope at all of using it. The...

 Report
Helpful?
Thank gmac369
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your comments and review of your stay with us. We are pleased to say our plan for our next refurbishment is to change to shower only options, however we do have guests who do enjoy the bathing option as well. We do hope you return to us again on your next visit to Queenstown, Kind regards, Michelle...

Hong Kong
Reviewed 14 December 2014

Very nice property with large rooms a little out of town, out of the noise. The real problem is that they cater to large tour groups who tend to dominate the restaurant at certain times of day with quite loud voices.

 Report
Helpful?
1Thank TempleofPeace
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review of your stay with us. We are pleased you enjoyed your stay in our hotel. We do have very busy restaurants at times with people all chattering and enjoying their company and our hospitality. We do hope you return to us again on your next visit, Kind regards, Michelle Dent, Sales Manager

corlette
Reviewed 14 December 2014

We stayed 2 nights as part of 16 day Grand Pacific Tour.Opened the door of our room and WOW with the view of snow capped mountain.Breakfast lovely and most of the tour group had a meal in the main dining room which was great value.Buses run fequently to town.Beautiful swimming pool and spa lit at night.Fireplace near the bar for...

 Report
Helpful?
1Thank mandyCorlette
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely review of your stay with us. We are pleased you enjoyed your stay in our hotel with its great facilities and views. We do hope you return to us again on your next visit, Kind regards, Michelle Dent, Sales Manager

durham
Reviewed 11 December 2014

This was another hotel that was part of the tour package, another excellent choice. The hotel is slightly outside of Queenstown itself but there is an excellent bus service to the town centre. The views from the lounge area & restaurant over Lake Wakatipu are truly magnificent! There is a swimming pool & a large outdoor area to enjoy, again...

 Report
Helpful?
Thank David E
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your wonderful review of your stay with us. We are pleased you enjoyed your stay in our hotel with its great facilities and views. We do hope you return to us again on your next visit, Kind regards, Michelle Dent, Sales Manager

Reviewed 8 December 2014 via mobile

After reading some reviews on here was a bit worried but we had no problems with our rooms and the bathroom was fine with none of the mould or bumps and bruises I figure the cheap rooms must have...beds were very comfortable, it was clean, and the shower was great. It is in need of a bit of an update...

 Report
Helpful?
Thank Changwonmatty
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely review of your stay with us. We are pleased you enjoyed your stay in our superb Lake View rooms which I believe offer great value. We do hope you return to us again on your next visit, Kind regards, Michelle Dent, Sales Manager

Sussex England
Reviewed 3 December 2014

excelent hotel but the view from the resterant is one of the best I have seen. The facilities,room and food were all good.There is a ready bus service into town that calls at the hotel front door so leave the car in the park.

 Report
Helpful?
Thank VikingSussexEngland
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your lovely review of your stay with us. We do believe we have the best views combined with excellent service and cuisine! We look forward to your returning, Kind regards, Michelle Dent, Sales Manager

Reviewed 2 December 2014

I work in the Architecture/Construction industry and so my standards are set pretty high. Paint chips and peeling wallpaper make me cringe. Our room (which was given to us when we checked in) was very dated. No architrave on the ceiling. Dark markings on creamy yellow painted walls, a damp smell in the wardrobe and a 'tiny' bathroom. The only...

 Report
Helpful?
Thank Gertrude G
MQR, Director of Sales at Mercure Resort Queenstown, responded to this review

Thank you for your review. We are very pleased that our team relocated you to a room that suited your tastes and expectations. We expect to commence a refurbishment later this year so we do hope you return to us for the fantastic views you can enjoy here at Mercure. Kind regards, Michelle Dent, Sales Manager

445 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (395)
Viewed
View from Room (66)
Viewed
Hotel & Grounds (37)
Viewed
Room/Suite (75)
Viewed
Dining (29)
Viewed
Pool/Beach Area (9)
Viewed
Bathroom (19)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (159)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (50)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (18)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (6)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Queenstown hotels
2.0 km away
Novotel Queenstown Lakeside
Novotel Queenstown Lakeside
#22 of 57 in Queenstown
2,977 reviews
1.2 km away
Hotel St Moritz Queenstown - MGallery Collection
7.2 km away
Hilton Queenstown Resort & Spa
Show Prices
Show Prices
Show Prices
2.8 km away
Pounamu Apartments
Pounamu Apartments
#12 of 57 in Queenstown
1,312 reviews
7.3 km away
DoubleTree by Hilton Hotel
DoubleTree by Hilton Hotel
#27 of 57 in Queenstown
1,104 reviews
0.3 km away
Heritage Queenstown
Heritage Queenstown
#23 of 57 in Queenstown
1,443 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $103 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Agoda and Priceline so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
12 questions
Ask a question
Waikerie, Australia
2 months ago
Bethany Beach, Delaware
Sacramento, California
10 months ago

See all questions (12)

Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep away from lift that dings on arrival.”
 of 5 bubbles williamrV1270KQ, 13 Feb 2017 | Read review
“lake view the best”
 of 5 bubbles robertbL8416XK, 9 Feb 2017 | Read review
“Don't go to this hotel”
 of 5 bubbles AHibby, 28 Jan 2017 | Read review
“Go with the lake view rooms. We had one on floor 0 and 1 and both were great.”
  • Hidden in the clouds are the Remarkables. Scenery always changing!
 of 5 bubbles farminventor, 25 Jan 2017 | Read review
“Go for a room with a lake view - it's worth the extra”
 of 5 bubbles AndrewM823, 24 Jan 2017 | Read review
5 of 5