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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,296 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Queenstown
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Showing 1,184: English reviews
Albury, Australia
Reviewed 1 week ago via mobile

Recently stayed 2 nites at the Mercure in Queenstown. The overall impression of the place was just OK. considering we paid $500 for the 2 nites it was way overpriced as are most places in Queenstown. The bed was comfortable and room was clean, but the entire hotel is quite rundown. The bathroom looks like it is from the 70's...

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Helpful?
Thank kevi1317
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear kevi1317 Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Clifton Beach
Reviewed 2 weeks ago

Nice hotel participating in Accor card program. The hotel views from the restaurant are stunning.Good bus number 9 into town only 5 minutes away. Staff are all very helpful. For the price you cant go wrong here.

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Helpful?
Thank williamrV1270KQ
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear williamrV1270KQ We very much appreciate you choosing to stay with us at the Mercure Queenstown Resort. It is always a pleasure to have our valued guests acknowledge the value for money they feel the hotel provides in the Queenstown market. Bus No. 9 stops at the hotel front door as we are actually a designated stop on the bus...

Torremolinos, Spain
Reviewed 2 weeks ago

iv just spent 4 woulderful weeks in new zealand , and to top it off, we had 3nights at the mercure in queenstown. veiws staff food location, the very best .veiws from the room fantastic the same from the resturant , staff were great and the guy from liverpool just amazing all in all the hotel was a great place...

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Helpful?
Thank ROBERT B
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear ROBERT B We are very appreciative that you decided to stay with us at the Mercure Queenstown to "top off" your 4 weeks in Gods own! It is always a heartening to hear guests speak highly of staff, Patty the young lad from Liverpool does do an excellent job , if only anyone could understand him. I will share...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Spacious hotel room. Great facilities. Friendly staff. Free WiFi is available in the room. However, parking spots are very limited within and around the compound and we had difficulty trying to find a parking spot at night.

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Helpful?
Thank Adzfar
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Adzfar We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Melbourne, Australia
Reviewed 3 weeks ago

The view from our room was amazing and the breakfast buffet was great. The room had everything we needed for our stay. The restaurant was also very good and had an equally amazing view. We would recommend to friends and family.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank darryn2017
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear darryn2017 We very much appreciate your comments regarding your breakfast experience during your stay with us at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Reviewed 3 weeks ago via mobile

Good hotel, very pleasant staff and wonderfully clean rooms with great beds. My only gripe is, no air con and it was impossible to have the window open at night due to insects. Maybe a fan could be placed in the room!

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Helpful?
Thank Gareth P
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Gareth P We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Auckland
Reviewed 4 weeks ago

We booked a "long weekend" (Friday-Monday) of sightseeing and family activity in the Queenstown area, using the Mercure as our base. We initially lamented the distance from town (up to 10min drive from the centre during a busy Chinese New Year weekend), but after our first day were relieved to be away from the noisy crowds. According to staff, the...

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Helpful?
Thank Mumsbolognese
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Mumsbolognese We very much appreciate you choosing to use the Mercure Queenstown Resort as your base during the family holiday recently, we are thrilled that you enjoyed your time with us. Yes the hotel although out of town does provide that oasis away from the bustling metropolis that Queenstown becomes at certain times during the year, we are glad...

Crystal Lake, Illinois
Reviewed 4 weeks ago

This is a really nice hotel with absolutely beautiful views. It's about a mile uphill walk from town. Walking to town was no problem for us but we opted to use the local bus or taxi for the return trip.

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Helpful?
1Thank barbben
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear barbben We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Sydney, Australia
Reviewed 4 weeks ago via mobile

It's hard to find serious fault here, but apart from the view, the Mercure Queenstown just doesn't inspire. The staff, particularly those at front of house, were very good, welcoming, and informative. Our room outlook was great, which is the case just about anywhere in Queenstown. The restaurant, 'Vista' was just so so foodwise but with friendly attentive service. The...

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Helpful?
1Thank Graeme S
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Graeme S Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Christchurch, New Zealand
Reviewed 4 weeks ago

We booked into the Mercure as it is known for quality. We were sadly disappointed. The family room had twin double beds (sprung mattress so very bad night sleep because I'm was constantly slipping into the middle dip) and the baby cot was badly positioned under the window and heat pump. We therefore could not have the window open or...

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Helpful?
1Thank AHibby
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear AHibby Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $101 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Hotels.com, Agoda and Priceline so you can book your Mercure Resort Queenstown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#25 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
12 questions
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Waikerie, Australia
2 months ago
Bethany Beach, Delaware
Sacramento, California
10 months ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep away from lift that dings on arrival.”
 of 5 bubbles williamrV1270KQ, 13 Feb 2017 | Read review
“lake view the best”
 of 5 bubbles robertbL8416XK, 9 Feb 2017 | Read review
“Don't go to this hotel”
 of 5 bubbles AHibby, 28 Jan 2017 | Read review
“Go with the lake view rooms. We had one on floor 0 and 1 and both were great.”
  • Hidden in the clouds are the Remarkables. Scenery always changing!
 of 5 bubbles farminventor, 25 Jan 2017 | Read review
“Go for a room with a lake view - it's worth the extra”
 of 5 bubbles AndrewM823, 24 Jan 2017 | Read review
5 of 5