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Mercure Resort Queenstown

Traveller (863)
Room & Suite (248)
Restaurant
Dining (103)

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AU$220
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AU$219
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About

4.0
#33 of 66 hotels in Queenstown
4.0 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. South Eatery Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Taxi service
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Lake View
Great View
Languages Spoken
English, Chinese
Hotel links
Special Offer:View Deal & Packages Here!
1,909Review23Q+A100Room tips

Reviews
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Detailed Reviews
JillDV8 wrote a review Mar 2024
Brisbane, Australia207 contributions65 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We arrived a little early and found we had been upgraded. Our huge room overlooked the lake - the view was stunning. The staff were very helpful and friendly. The room was clean and very comfortable. The location was excellent - only a few minute's drive from the centre of town.
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Date of stay: February 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfredo Escobar, Guest Services / Front Office at Mercure Resort Queenstown
Responded 2 weeks ago
Dear JillDV8, Thank you for taking the time to leave such a lovely review of your recent stay at Mercure Queenstown Resort. We are thrilled to hear that you had a wonderful experience and that you enjoyed the stunning view of the lake from your upgraded room. It's fantastic to know that our staff provided you with helpful and friendly service, and we are delighted that you found your room to be clean and comfortable. Providing exceptional service and ensuring our guests' comfort are our top priorities, and we are glad that we could exceed your expectations in these aspects. We appreciate your positive feedback regarding our location, which offers easy access to the center of town while providing a peaceful retreat overlooking the lake. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort
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Carol and Ian wrote a review Feb 2020
Leeds, United Kingdom459 contributions49 helpful votes
+1
4.0 of 5 bubbles
The hotel is quite a distance out of the main town of Queentown and up a fairly steep hill. The hotel needs to have a shuttle bus although there is a bus into the town every 20 minutes from the stop outside the Heritage hotel at the top of the hill (cost 5 NZD each way unless you get a GO card for 15 NZD for 2 people return)

The room had the most fantastic views and we found it to be clean and comfortable.
Bar staff were great and the food in the evening was good.

The breakfast was awful,particularly the hard fried eggs and generally not as much choice as with some other hotels
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Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 23 Feb 2020
Dear Craol J, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as we strive to provide a superior service experience for all customers. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. The hotel is also excited with further refurbishments and upgrades planned for 2018. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Lisa Ireland General Manager
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Munjarra wrote a review Feb 2020
Australia40 contributions49 helpful votes
4.0 of 5 bubbles
My wife and I stayed at the Mercure Resort last week for 5 nights. We asked for a ground floor room as we had golf clubs and we were given a garden review room. Our stay was ruined by the large number of tour groups that invaded the entire complex. Our stayed coincided with the Chinese new year. They created a lot of noise late at night and we had no sleep for 2 nights. Children were running up and down in the corridors well after 11pm and many loud voices were heard until 1.30am. The main restaurant was excellent and food outstanding with very good staff and friendly service. The pool is excellent for a late swim at the end of the day. All staff were excellent. Breakfast was ruined by the large crowds and confined space, so we only ate there twice. Parking is somewhat a lucky dip with a shortage of spaces. The location out of the center of town is a plus as you can park on the street. The public bus to town is very expensive at $5 per trip so we did not use. Overall the resort is recommended provided you get a quiet room and a good nights sleep.
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Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: ask for a room upstairs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 2 Feb 2020
Dear Ski2021, Thank you for choosing to stay at the Mercure Queenstown Resort. We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to read a guest had a pleasant time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. I am sorry to hear about the noise you experienced during your stay. The team does regular floor walks however if bought to our attention we could have assisted you with this. Thank you for your comments regarding the dining experience. I have passed on your comments for the Food and Beverage Manager to review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Lisa Ireland General Manager
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goldilocks_in_auck wrote a review Sept 2020
Auckland Central, New Zealand473 contributions36 helpful votes
+1
3.0 of 5 bubbles
This hotel had beautiful views from our room but overall the resort felt a bit dated, although our room was
clean and well presented. The TV quality and reception was poor - this could be improved. WiFi was not free and had to be purchased separately. The in-room Heat pump was very much needed, although it took a while to warm up, it was consistent and appreciated!
We arrived in the midst of level 3 Covid restrictions, meaning the spa pool was closed which was a disappointment but health and safety first! We ordered food and drinks from the lounge bar to take back to our room for dinner - this was delivered promptly which was great, although we trooped back to the bar for one cocktail that missed being delivered. Staff were courteous, and overall it was a nice quick stay.
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prasheel Churi, General Manager at Mercure Resort Queenstown
Responded 15 Sept 2020
Hi goldylocks_in_auck, Thanks for taking the time to leave us a review. I can appreciate your comments and I am pleased to let you know we do have plans in place to have a full hotel refurbishment. Hopefully once completed we can welcome you back in to then enjoy our spa pools. Kind regards, Benny Madden Assistant Manager
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Jeanne H wrote a review Oct 2020
singapore139 contributions19 helpful votes
5.0 of 5 bubbles
This review came 10 months late! We stayed for 3 days in Dec 2019, pre-Covid and on hindsight, were grateful we managed to have a holiday in NZ before the worldwide travel restrictions started.
We had a choice of a few hotels in the Accor group. While the Novotel Queenstown was great for its proximity to the bustling area in Queenstown; we loved the wonderful views advertised in the Mercure website; especially if you got a lakeview room. Mercure did not disappoint as the room turned out exactly the way we imagined it; we wake up to beautiful views of the Remarkables mountains every morning. The breakfast room also looked out onto the mountain range. Getting into town take about 15 min by foot; from the hotel, you had to walk upslope some 300m and then downslope subsequently before you reach the lake area where you can stroll along the lake.
On days when you had to carry heavy stuff and did not wish to walk, Uber is available for a small fee - about $5 to $10 if i remember correctly. Also, I remember the hotel provided us a bus pass that gives discounts on the bus rides to town, but since there were 4 of us, it was cheaper to take Uber than wait for the bus which was not that frequent.
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Choose the lakeview rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prasheel Churi, General Manager at Mercure Resort Queenstown
Responded 18 Oct 2020
Dear Jeanne H, Thank you for your kind words. Your review after 10 months is a good validation that you enjoyed your stay with us. We have amazing views of the lake Wakatipu, Remarkables and Cecil Peak. With plenty of complimentary parking, cheap, easy & quick trip to the town centre we certainly provide a great value. Thanks again and look forward to host you again once the international travel is open again. regards, Prasheel
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Kym D wrote a review July 2020
Rolleston, New Zealand38 contributions19 helpful votes
2.0 of 5 bubbles
Yes the view was great and the staff were very friendly however walking through the hallway to get to our room it smelt very mouldy and was extremely cold even with the panel heaters on the wall going. Upon arriving to our room it was very dark and extremely cold considering the heat pump was on 22 degrees.
The bathroom was definitely an eye opener with the towel rail hanging right next to the toilet so when you had a shower the towel would drape really close to the edge of the toilet.
There were no extra blankets in the cupboard and the heat pump was a no go and we had it on 28 degrees and just didn't heat the room even with the temperature being -3 outside it certainly felt like that in the room.
The pillows on the bed were really uncomfortable and hard so with all of this were found it really hard to get a good nights sleep.
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Date of stay: July 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prasheel Churi, General Manager at Mercure Resort Queenstown
Responded 23 July 2020
Dear Kym D, Thanks for sharing your experience. Please accept my sincere apologies for not meeting your expectations. I believe I may have found the room that you are referring to based on similar feedback on another travel forum and I can understand your perspective in relation to the towel rail. We are currently working on a refurbishment project and I can assure you that this will be fixed. I will also get the Air Con unit tested to see if there is any issue however please do not hesitate to contact our reception team any time during your stay if there is any issue as we can always try to fix it as quickly as possible or offer you a solution such as a room move. thanks again and hopefully you'll give us an opportunity to provide a better experience in the future. Warm regards, Prasheel
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208munishp wrote a review Jan 2021
Manawatu-Wanganui Region, New Zealand1 contribution
4.0 of 5 bubbles
Was a pleasant stay and staff was very caring and helpful. Neat rooms and good breakfast. Good facilities available on-site, food was nice too but found bit expensive for the portion size you get as compared to some restaurants in town. Overall great place to stay and great views
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prasheel Churi, General Manager at Mercure Resort Queenstown
Responded 1 Feb 2021
Dear 208munishp, Thanks for your review & glad to hear that you enjoyed your time here with us in Queenstown. Warm regards, Prasheel
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Vinnie01 wrote a review Jan 2020
Tasmania, Australia129 contributions250 helpful votes
+1
3.0 of 5 bubbles
We stayed here 4 years ago and had a great time. But in those 4 years not much has changed at the hotel. The hotel still continues because of the great views of the lake. The interior of the hotel is quite dated and is in need of a refurb.
We complained about the hygiene of the toilet seat hinges and reception said that the matter would be attended to. When we returned to the room that evening the cleaning staff must have spent at least 10 seconds on the cleaning job. Photos attached, before and after, can you tell the difference???
The head of house keeping needs to check every room at least once a week. The hygiene standards must be improved.
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Date of stay: December 2019
3.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LisaI942, General Manager at Mercure Resort Queenstown
Responded 7 Jan 2020
Dear Vinnie01, Thank you for your loyalty and choosing to stay at the Mercure Queenstown Resort. The guest experience is of utmost concern to us and it was our pleasure to take care of you during your time in Queenstown. We have several refurbishments and upgrades planned for 2020 in which address your areas of concern, we are positive you will enjoy the additions and changes on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We were disappointed to read our Housekeeping team felt short in ensuring you had a positive memorable stay. The team is known for being extremely detailed orientated and are often highlighted in guest reviews for their cleaning. We have followed up with the Executive Housekeeper with your feedback so she can commence re-training with the staff on during your stay. It is important we rectify the issue and maintain quality to ensure every guest is taken care of during their stay. We thank you for providing this feedback as it allows us to address the issue and improve for the future. It is our hope you give us the opportunity to serve you better in the near future. Kind Regards Lisa Ireland General Manager
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brucee41 wrote a review Nov 2022
Sydney, Australia42 contributions17 helpful votes
4.0 of 5 bubbles
We had a king room on ground 04, the view of the lake was fantastic and uninterrupted, actually felt like you were sitting in a movie viewing the wide screen, we moved our lounge chairs to face the window and had premier seats. The king bed was great with 4 pillows to choose from, room safe and fridge and tea making facilities available, tea&coffee replaced daily. The bathroom was adequate, perhaps a little outdated from what you expect from a modern Mercure, amenities were refreshed daily. The staff were very friendly and efficient. We dined twice in the restaurant, the menu is currently limited as they are still getting over from covid and need more guests and kitchen staff, and the view is fantastic. There are washing machines and dryers available on the ground floor for a modest fee. The only drawback was the fan in our air conditioning unit did not operate so it only pushed out a modest amount of hot or cold air. Its a fair walk back to the town, and coming back its a steep uphill climb for the last 500 metres so you need to be fit
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Date of stay: November 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Check that the air con unit works when you arrive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie A wrote a review Dec 2020
1 contribution
4.0 of 5 bubbles
Booked this at late notice and was pleasantly surprised with the welcome and very friendly accommodating staff. Nothing was too much trouble including a special request to freeze some food overnight before our journey home, milk for our toddler and extra towels which was no trouble at all. Room was clean and view absolutely magnificent. For the price the room was certainly worth the money only negative is it could do with a better TV and a freshen up of paint and carpet soon. Overall a great one night stay and would return to this hotel.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Prasheel Churi, General Manager at Mercure Resort Queenstown
Responded 28 Dec 2020
Dear Cosmopolitan761274 , thank you for your kind words. I am pleased to hear that you enjoyed your time with us. Our friendly team is our one of the most valuable asset & your review is another validation for us. I have noted your comments about the TV and would like to mention that we have been working on an exciting project to refresh the hotel including the public areas. The initial plan to start the work in early 2020 was deferred due to Covid however be assured we are doing background work to get it underway soon. Warm regards, Prasheel
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David C asked a question May 2023
Samford, Australia490 contributions96 helpful votes
Hi does the Mecure have a heated pool or/and a hot spa?
David C asked a question May 2023
Samford, Australia490 contributions96 helpful votes
Hi does the Mecure have a heated pool or/and a hot spa?
TeeForsta asked a question Nov 2020
Manukau, New Zealand71 contributions17 helpful votes
Hi, is the spa open and is it hot? What temperature is it set at?
Answer from Carol and Ian
Leeds, United Kingdom459 contributions49 helpful votes
Hi. Yes there are laundry facilities. 4 NZD for a wash (detergent included) and 4NZD for the dryer. We had air conditioning / heating in our room. I'm sure if you request a king room with the fantastic views the reception staff will accommodate you. It is quite a distance from the town to the hotel, all uphill. We used the bus ( up the steep from the hotel) on the main road outside the Heritage hotel. 5NZD each for the one way journey or 15 NZD for two people return with a GO card ( bought from the driver). Some of our friends shared taxis- approx. 20 NZD
KSKDubai asked a question Sept 2019
Dubai, United Arab Emirates154 contributions51 helpful votes
What are the timings for breakfast in the hotel?
Answer from WO2SSM
Mooloolaba, Australia24 contributions20 helpful votes
06:30 am to 10:00am and the view from the restaurant is fantastic....
mp1904 wrote a tip Mar 2024
Dublin, Ireland22 contributions13 helpful votes
3.0 of 5 bubbles
"Do not book breakfast!"
Read full review
Nerolis wrote a tip Mar 2024
Sedona, Arizona15 contributions5 helpful votes
5.0 of 5 bubbles
"Parking is free"
Read full review
SenSayRo wrote a tip Jan 2024
Brisbane, Australia160 contributions39 helpful votes
2.0 of 5 bubbles
"Download uber eats and use it. If using the pool, check for towels and ask reception to bring some out. Use the stairs if possible"
Read full review
72shanks wrote a tip Oct 2023
Wadalba, Australia61 contributions8 helpful votes
5.0 of 5 bubbles
"There was sufficient parking when we were there, but parking in Queenstown itself is at a premium. "
Read full review
JuanPauloJosé wrote a tip Sept 2023
Brisbane, Australia13 contributions
4.0 of 5 bubbles
"Be prepared for heavy stop/start traffic into town, which may impact getting to the airport in time if you're running late. Plan for half hour delays."
Read full review
Not the right property for you?
There are more places to choose from in the Queenstown area.
PRICE RANGE
AU$192 - AU$260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort queenstown hotel queenstown, mercure hotel queenstown, mercure queenstown
LOCATION
New ZealandSouth IslandOtago RegionQueenstown
NUMBER OF ROOMS
148
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE RESORT QUEENSTOWN (AU$192): 2024 Prices & Reviews

Frequently Asked Questions about Mercure Resort Queenstown
Which popular attractions are close to Mercure Resort Queenstown?
Nearby attractions include Skyline Queenstown (1.6 km), iFLY Indoor Skydiving Queenstown (1.8 km), and Break One (6.7 km).
What are some of the property amenities at Mercure Resort Queenstown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Mercure Resort Queenstown?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Mercure Resort Queenstown?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Resort Queenstown?
Conveniently located restaurants include Fogo Brazilian BBQ Experience, Nest Kitchen + Bar, and Perky's - Floating Bar Queenstown.
Are there opportunities to exercise at Mercure Resort Queenstown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mercure Resort Queenstown?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Resort Queenstown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Resort Queenstown?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Mercure Resort Queenstown?
Many travellers enjoy visiting Vesta Design Boutique (1.9 km) and One Mile Power House (1.3 km).
Does Mercure Resort Queenstown have any great views?
Yes, guests often enjoy the harbour view available here.
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