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Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
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2,288 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Queenstown Resort & Spa
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Showing 2,182: English reviews
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 April 2016 via mobile

We travel a lot and always stay 5 star where possible. We stayed in the room with outdoor spa and overlooking the lake. Amazing room with an amazing bed. Pillows and bed allowed us a perfect nights sleep. Tastefully decorated. Fireplace added that special ambiance. Staff were lovely and took the extra time to chat to us. They bent over... More 

Helpful?
Thank Allblacks123
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you so much for your feedback. And it is great to see you thoroughly enjoyed the special experience our location has to provide. I will be sure to speak to Sarka share your feedback which she will be pleased to hear. We look forward to having you back! More 

Sydney
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 April 2016

I enjoyed a week in a two bedroom residence. The residence building is a short (50m) walk from main hotel foyer. It is in the same building as Stacks Pub. It was actually nice to be away from all the comings and goings of a large hotel. The room had kitchen (stove, oven, full fridge, dishwasher, washer dryer) lounge, dining... More 

Helpful?
1 Thank SydneyFamily4
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Glad you enjoyed your stay and the facilities of a two bedroom residents. It's always great to have your own kitchen with washer and dryer for those longer stays. We hope to see you back again soon More 

Sandringham
Level Contributor
57 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 April 2016 via mobile

Although the Hilton is located just outside the township, it is a location convenient to the airport and has very lovely views. A water ferry is positioned to easily transport you to the city centre and walks along the water edge are captivating. Our relaxation room was well positioned on the ground level, armed with access to the waters edge... More 

Helpful?
Thank R W
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

So pleased you enjoyed to stay with us and had a chance to explore the village. I wi'll be sure to pass on the compliments to the team and we hope to see you during the ski season. More 

Brisbane, Australia
1 review
Reviewed 10 April 2016

We had 5 nights in a King Deluxe Plus Room. The hotel itself is magic with everything you need to make your stay relaxing and comfortable. We knew that the resort was outside of the main Queenstown area and were happy to drive or water taxi in each day to get away from some of the busyness of Queenstown. Our... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Catherine T
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

So pleased you had a good stay with us. We hope to see you return for the ski season More 

North Shore City
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2016

We found the Hilton at Frankton Queenstown to be isolated from Queenstown necessitating a 15 minute drive to get into town.You are therefore captive in the hotel and although it does have a nice formal restaurant,a pizza restaurant and an Asian restaurant.The hotel layout is confusing with rooms difficult to locate.The setting and views are outstanding. Expensive compared to hotels... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Bob J
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you so much for your feedback. Being a resort we are not located in town as one would expect. I'm glad you enjoyed your time with us and we hope to see you again soon More 

Taichung, Taiwan
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 April 2016

WiFi is horrible... basically non existent. Staff was casual/unprofessional. Did not make taxi reservation even though requested the day before. Lighting in the room was rather poor, especially not having any light at the desk. Breakfast was good but not enough staff to support. Shuttle service to town was infrequent and regularly full, and so would need to buy a... More 

Helpful?
Thank ChemicalNerd
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thanks for your feedback. Please let me know if you can give some more details regarding the staff interaction to allow us to continue to improve as it is apparent by your feedback we may have a training need. Thank you in advance. More 

Sydney, Australia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 April 2016

When we booked for 4 nights at the Hilton in Queenstown we knew that the hotel was situated on the sunny side of Lake Wakatipu. We were very disappointed when we discovered that our room had a view of another block,was very dark and got no sun. We requested an upgrade and were told that an upgrade was only available... More 

Helpful?
1 Thank Cushian
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your review. I am sorry to read that the team did not give a detailed review of the location at check in. As we sit in a village environment it does mean that you do need to familiarise yourself with the area. I will be sure to highlight to the team. Hope to see you back again... More 

Wellington, New Zealand
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2016

We stayed in a one bedroom apartment for 4 nights in April. We were disappointed at the outset as the web site showed a lake view when we booked but we found none of the 1 bdrm apartments has a view. The apartment was spacious but there were a number of irritations: There is a bedside light on each side... More 

Helpful?
1 Thank DeborahNZ_11
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your feedback. I do hope the team was able to resolve these issues during your visit. I do apologise regarding the lighting in the bedroom and I will certainly have a look to see what can be done. Please note it is standard practice for an authorisation to be made on your credit card for any incidental... More 

Christchurch, New Zealand
Level Contributor
7 reviews
3 hotel reviews
Reviewed 8 April 2016

We had the relaxation room which is quite a high priced room. Fortunately we got this room on a deal as we felt it wasn't worth the full price. The room was not vacuumed as there were bits of rubbish on the floor. We thought the room would have been a little bigger and more luxurious considering the price tag.... More 

Helpful?
Thank rosea168
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you so much for your review. And so glad you enjoyed your stay with us and had a chance to explore some of our restaurant. Please feel free to contact me should you have any further feedback. More 

AUCKLAND, New Zealand
1 review
Reviewed 7 April 2016

when I arrived and want to try check in was early but he did not any service for us. for example . do you need to leave your baggage or try to set up room as soon as possible . In TAUPO staff was very good service .

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yukako M
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you again for your feedback. I do apologise for the apparent lack of service doing arrival we have already highlighted to the team. Thank you for letting me know More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 

Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kwarau Village, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $255 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, Hilton EMEA, Travelocity, Agoda, HotelTravel.com, Cheap Tickets, Priceline and Odigeo so you can book your Hilton Queenstown Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Queenstown Hotel Queenstown
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Queenstown Resort & Spa staff and other travellers.
12 questions
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Questions? Get answers from Hilton Queenstown Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are taking the time to travel all the way to the south island of New Zealand choose a Relaxation Suite.”
 of 5 bubbles ChicagoSisu, 4 Dec 2016 | Read review
“Get a lake view!”
  • View of the hotel form the water taxi
 of 5 bubbles Y1465RLjohnb, 29 Nov 2016 | Read review
“Lake View rooms are great!”
 of 5 bubbles 187shaner, 27 Nov 2016 | Read review
“Lake view rooms are worth it”
  • View from ur room
 of 5 bubbles zzrbell, 25 Nov 2016 | Read review
“If HH Gold or higher, don't buy an upgrade in advance; you may be offered a free upgrade, depending on occupancy.”
  • View from room over balcony
 of 5 bubbles bikerjff, 17 Nov 2016 | Read review
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