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Hilton Queenstown Resort & Spa

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Hilton Queenstown Resort & Spa
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2,286 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Queenstown Resort & Spa
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Showing 2,181: English reviews
Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Hotel was to busy - -more guests than the staff could manage. Not good value for money now - -relying on past reputation. Hotel is undergoing maintenance, so views were disputed, this should have been notified before arrival. There was a charge for an early check in on the bill when we were advised that this was unavailable via email.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank robertaikman
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you again for you review and appreciate the additional detail you provided in your email! More 

Dunedin, New Zealand
1 review
Reviewed 2 weeks ago

Had a pleasant 2 nights stay at Hilton. The place is little farfrom the town but you can get water taxi service. The scenic view is amazing and good for couples either. The Waikatipu Grill serve the best Lamb Rack I have ever tasted. Highly recommended to all

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank D7099MDmohammeds
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you! The Kanb dish has been entered for a competition. We hope to find out next month if we are a finalist ! More 

Fairfax, Virginia
Level Contributor
59 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago

As part of my 40th birthday celebration, I booked a 3-night stay at the Hilton Queenstown Resort and Spa. I had assumed that I would just have a basic room since I used minimal Hilton Hhonors Points. Well, I was proven wrong after I checked in. I had been upgraded to the equivalent of an apartment, complete with dining area,... More 

Helpful?
Thank chrisinnova
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank so much for your feedback, we are sourcing that shelf as we speak! Thank you for recognising the team and will be sure they are recognised. Nathan is the name that escaped you. We look forward to have you back! More 

Dublin, Ohio, United States
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago

On our current trip to New Zealand, my wife and I waited rather long until getting to work booking a hotel in Queenstown. Being a Hilton Honors Gold member my first thought was that a major destination like Queenstown might just have a Hilton property. Yes indeed, and furthermore they had rooms still available little over a week in advance... More 

Helpful?
Thank bikerjff
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you so much for your comprehensive review! Glad you loved it! More 

Melbourne, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Had an absolutely fabulous stay. Location perfect as a stones drop away from Queenstown CBD. Use of shuttle was great. Beautiful surroundings and scenery. Maybe suggest a few extra utensils in room i.e crockery, cutlery and maybe a small microwave. Cafe for food and coffee was a little pricey. Tremendous size pool. I did have a look at the steam... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MaharaJane
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for the suggestions! Look forward to seeing you again. More 

Invercargill, New Zealand
1 review
Reviewed 2 weeks ago

The rooms in this hotel are excellent size and very clean. The staff were friendly. The location is on the far side of the lake from Queenstown, which is nice to get away from the hustle and bustle but means you have to get a taxi or drive into Queenstown.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank louisepY6087CD
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you! More 

Townsville, Australia
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago via mobile

We stayed her for few nights and were totLly blown away how fantastic it was in every way. From the rooms ( we had lake veiw king )fire place and spacious especially for a romantic getaway we weren't disappointed .chicolates and water every night . Robes and slippers and s clean room after s hard days roaming Milford sound and... More 

Helpful?
Thank Binglou
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Congratulations again! More 

Kalgoorlie,Western Austarlia
Level Contributor
118 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 weeks ago

My wife & I flew into Queenstown and we had decided rather than pick up our motorhome that day and risk being tired or inattentive we would stay nearby and decided some luxury would not hurt. We were upgraded to a lake view room, mind you one pays dearly for that but being a Hilton we got the service and... More 

Helpful?
Thank otistdriftwood
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Fantastic to read that you had a great stay. We look forward to have you back More 

Sydney, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

From the moment we step out of the taxi we had the bellboy greet us with a genuine smile and friendliness. I didn't get his name but he was a gentleman. At the reception, we were greeted by Sabin Hossan and she was just as welcoming as the bellboy, friendly and made us feel very welcomed. We booked a room... More 

Helpful?
Thank wadiak
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you for your review and so pleased you enjoyed yourself ! More 

Las Vegas, Nevada
Level Contributor
255 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 3 weeks ago via mobile

It is a beautiful hotel, room was nice with separate sitting and sleeping areas. Problems with the hotel were: 1) A washcloth in the bathroom was damp, it was disgusting. 2) Parking is not on site, it is a 5 minute walk. 3) The balcony is shared with the room next door. 4) When checking in they really pushed signing... More 

Helpful?
Thank wolf3728
ChrisEh, General Manager at Hilton Queenstown Resort & Spa, responded to this review

Thank you so much for your feedback. I do apologise for the shortcomings you have highlighted. That said we have 150 free car parking and 50 valet so I would like to understand more about your experience and interactions to understand where we may have training needs. I would be greatful if we can have a call for me to... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
From the moment you set foot inside the Hilton Queenstown Resort & Spa, you'll discover a place that not only celebrates the world-renowned beauty of this region, but immerses you completely in that beauty. Welcome to a new way to experience Queenstown. Welcome to Hilton. This is an exhilarating setting, and one without compromise. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown Resort & Spa faces north, delivering full afternoon sun and showcasing panoramic views over an unspoilt terrain famed the world over. Watch the deep blue hues of the lake shimmer and glisten and savour this most intensely beautiful destination. In the heart of vibrant Kawarau Village and just 15 minutes via lake or land from Queenstown, you'll enjoy effortless access to all the excitement on offer in the region - and the closest accommodation to The Remarkables. ... more   less 

Additional Information about Hilton Queenstown Resort & Spa

Address: 79 Peninsula Road | Kwarau Village, Queenstown 9300, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: $255 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Queenstown Resort & Spa 5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Hilton EMEA, Cheap Tickets, HotelTravel.com, Agoda, Priceline and Odigeo so you can book your Hilton Queenstown Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Queenstown Hotel Queenstown
Hotel Style:
#3 Spa Hotel in Queenstown
#4 Business Hotel in Queenstown
#13 Romantic Hotel in Queenstown
#18 Luxury Hotel in Queenstown
#19 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Queenstown Resort & Spa staff and other travellers.
12 questions
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Questions? Get answers from Hilton Queenstown Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are taking the time to travel all the way to the south island of New Zealand choose a Relaxation Suite.”
 of 5 bubbles ChicagoSisu, 4 Dec 2016 | Read review
“Get a lake view!”
  • View of the hotel form the water taxi
 of 5 bubbles Y1465RLjohnb, 29 Nov 2016 | Read review
“Lake View rooms are great!”
 of 5 bubbles 187shaner, 27 Nov 2016 | Read review
“Lake view rooms are worth it”
  • View from ur room
 of 5 bubbles zzrbell, 25 Nov 2016 | Read review
“If HH Gold or higher, don't buy an upgrade in advance; you may be offered a free upgrade, depending on occupancy.”
  • View from room over balcony
 of 5 bubbles bikerjff, 17 Nov 2016 | Read review
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