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Heartland Hotel Cotswold

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Heartland Hotel Cotswold
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305 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Sedona, Arizona
Reviewed 1 week ago

Worst hotel in our stay in New Zealand. Very tired room and restaurant was basic. Staff did not appear interested in issues pointed out in room. Noisy coach arrived for separate party at 6.15 a.m. in morning and parked straight outside our room!

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Helpful?
Thank JonG31352
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear JonG31352, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am disappointed to learn of your experience at the hotel, especially the attention of our staff. I would be interested to know of the issues that were pointed out so I can investigate this please? My email is...

Christchurch, New Zealand
Reviewed 2 weeks ago

we had a very enjoyable xmas dinner here. very worthwhile lovely buffet. Plenty of food, kept bringing out and encouraging us up to eat..The salmon was brilliant. Enough to choose from.. thanks to the chefs for a great meal and to tony who sorted out a wee problem beautifully. They had a complimentary wine and chocs on the table..nice. What...

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Helpful?
Thank judith m
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Judith m, Thank you for your recent visit to "Tudors Restaurant' at the Heartland Cotswold Hotel and for taking the time to review this. I am delighted that you found our Christmas buffet very enjoyable and the food available was plentiful. I also appreciate your feedback on Tony and that he managed to sort our this issue. We look...

Jakarta, Indonesia
Reviewed 2 weeks ago

This hotel has an old building and furniture style , no slippers provided , still using the old door key too. Some corner rooms position might be a bit spooky as too dark in the night. Also smell molds when entering the unit for first time

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Helpful?
Thank AChen88
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear AChen88, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. Whilst our hotel is an older 'Tudor' style building, we are different than your average hotel that is high rise, with old world charm that appeals to a majority of our hotel guests but equally not so. We understand...

Toronto, Canada
Reviewed 3 weeks ago

I have to agree with a few other reviewers that the room smelled moldy. The room also smelt of cigarette smoke and I found a cigarette butt at the base of the couch. The bath/shower was a bit of a death trap. If you don't put the anti-slip mat in the bath tub before taking a shower you're going to...

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Helpful?
Thank Adam9999999999999
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Adam, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. As I have advised our previous reviewers this is not acceptable and this has only came to light recently with the mouldy smell. I will instruct our Rooms Division Manager to go through these rooms and inspect them with...

Brisbane Region, Australia
Reviewed 4 weeks ago via mobile

This motel had quaint decor, excellent room service (food was exceptional) but the beds left a lot to be desired. The Queen bed was extremely uncomfortable with no support. The pillows were like lying on tissue paper. Our backs were sore for a couple of days. A shame seeing as everything else was quite good - including the massive bathroom.

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Helpful?
Thank Dominique L
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Dominique L, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I appreciate your comments regarding the hotel and I am too, disappointed that your stay was affected by the bed and pillows. I will inspect this room and can also advise we have replaced all our pillows as...

Reviewed 4 weeks ago via mobile

Cotswold is quiet. Big rooms with all facilities you want. Nice view. Buildings are little German style. Close to the airport. Professional staff. No elevator to second floor. Enough free parking places.

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Helpful?
Thank JP v
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear JP v, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am delighted that you found the rooms spacious with good amenities and facilities. We pride ourselves on having friendly down to earth staff but with professionalism as we want to ensure our guests are well looked after...

Reviewed 11 December 2016 via mobile

Sparse and old decor in dire need of an entire estate gutting to rebuild from the ground up. Felt unsafe as a solo female. Something out of a 1950s time warp. Those with mold and mildew allergies should steer clear.

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Helpful?
1Thank Kari C
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Kari C, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am somewhat peturbed by your statement about the hotel, however a 'Tudor' style hotel is not for everyone and we accept this. As mentioned in my prior review response I will also inspect the room you stayed...

Nelson, New Zealand
Reviewed 2 December 2016

I had a 1 bedroom King room and it was ok, slightly small bedroom, and a little dark the rooms, large bathroom. Bed was super comfortable which was great Rooms overall were basic but ok, slightly musty smell Had a bar and restaurant onsite which is handy Renovations going on around the complex

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Helpful?
Thank danjonelson
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear danjonelson, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I will review the room you had stayed in with us as it is unacceptable that their was a musty smell so my apologies for this. We are currently repainting the exterior of the property to bring this up...

Hamilton, New Zealand
Reviewed 1 December 2016

Stayed here for work, 2x Queen bedroom suite. Beds were nice, not too soft not too firm, many couches and chairs to lounge on in downtime and nice small dining table as well, with a big TV to watch movies on to unwind (even if we were interrupted by a small quake). Room service was courteous and on time, and...

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Helpful?
Thank BrynTheGabe
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear BrynTheGabe, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am delighted that your stay was pleasant and you found the room, food and staff to be of a good standard. We look forward to welcoming you back again in the near future and hopefully less that shake!...

Long Beach, California
Reviewed 30 November 2016

Our group stopped twice on this Hotel. First stop our room was huge . Sitting room was really big and a wall seperate our room, Amenities were plenty. Room was beside the street but no problem with the noise. Hotel compound was nice. There were a lot of separate structure of buildings and this take us to our 2nd stay...

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Helpful?
Thank SCT0356
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear SCT0356, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am delighted that you found your stay comfortable and the rooms large with good amenities. As your group are booked on standard rooms, we allocate based on bedding requirements and this can lead to upgrades to our larger...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Heartland Hotel Cotswold

Address: 88-96 Papanui Road | Merivale, Christchurch 8014, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Price Range: $115 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Cotswold 3.5*
Number of rooms: 76
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Also Known As:
Heartland Hotel Christchurch
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Questions & Answers

Here's what travellers have asked, with answers from Heartland Hotel Cotswold staff and other travellers.
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Questions? Get answers from Heartland Hotel Cotswold staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from access drive”
 of 5 bubbles JonG31352, 8 Jan 2017 | Read review
“Avoid the hotel”
 of 5 bubbles Adam9999999999999, 25 Dec 2016 | Read review
“Rooms close to the bar/restaurant are more convenient.”
 of 5 bubbles 984evelyns, 20 Nov 2016 | Read review
“We didn't stay at the motel but the buffet was well worth it!!!”
 of 5 bubbles MargR26, 22 Aug 2016 | Read review
“Check out the room before taking it.”
 of 5 bubbles Ibrahim11, 30 May 2016 | Read review
5 of 5
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