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Hotel Waterloo & Backpackers

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413 Reviews from our TripAdvisor Community

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Showing 364: English reviews
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Wellington, New Zealand
Reviewed 1 week ago via mobile

The Waterloo hotel/backpackers needs a lot of work indeed to come up to any acceptable level. I have stayed here for a week and found the staff at the front desk disgracefully unfriendly - even rude at times without any signs of proper training in customer service. Not a single smile from any of them nor friendly greeting and at...

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Helpful?
Thank ilovelife77
Singapore, Singapore
Reviewed 1 week ago

If u need to take a train to north or a ferry to south island this is the best hostel for you! Conveniently located just opposite the NorthernExplorer train station. Clean but small room with hig kitchen fully equipped. However price for the rooms are not that cheap for a backackers hostel.

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Helpful?
Thank StanTVL
Port Coquitlam, Canada
Reviewed 1 week ago

we stayed 3 nights and room was OK ,clean ,comfortable and quite.the lounge area is very nice and restaurant \ kitchen are fine the only downside is the whole place needs some restorations.The good side is location (across st. from train station) and having friendly staff .As cost was part of our decision to stay here, we made a good...

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Helpful?
Thank skippy55_13
Ottawa, Canada
Reviewed 2 weeks ago

I stayed here for 2 nights and although it was nice to have an ensuite and a big kitchen and dining area (with a cafe to buy food), this hostel needs some work/improvements. Although the oldness of the building is perhaps part of its charm, it could use a renovation. Firstly, just a small detail, the elevator buttons have really...

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1Thank kateO5045QH
Reviewed 3 weeks ago via mobile

Stayed for three nights. The hostel itself is quite dated however for the price I think you get what you pay for. Massive kitchen and cafe where you can eat your food. You can also take your food into the bar area where there is free pool and cheap drinks. That opens at 4. Staff were really friendly and made...

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Helpful?
Thank Coppernel
Reviewed 4 weeks ago via mobile

The only reason I would stay here is the location. The kitchen is OK, probably can get the equipment u might need. Staff are not as friendly as I expected. Rooms are not clean, especially the bathroom. But if u only stay here for the transport. That's fine.

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Helpful?
Thank Saya C
Dunedin, New Zealand
Reviewed 4 weeks ago

The standard of hostel in NZ is usually very high however this hostel is a little tired and could do with a refit and a clean. Just small things like musty smells and out of date furnishing. But given the price and location I guess you get what you pay for.

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Thank galerobinson9
Reviewed 13 March 2017 via mobile

Site says free cancellation. Made a booking, cancelled it by ringing because i couldn't get through to booking.com. got charged $200 for a no show, i than rang the hotel again and explained what had happened they said they dont do cancellations and that it was some third party policy with booking.com and to take my concern to booking.com. I...

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Thank Vincent N
Reviewed 12 March 2017 via mobile

I don't know if the thermostat was broken or not but I found the room unbearably hot. Also the window overlooked an office building so you couldn't leave the curtains open if you wanted privacy. Also because it was so hot if you left the window open there was a lot of noise 24 hours a day. You get what...

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Thank Martinette G
Reviewed 11 March 2017 via mobile

Our double room with shared ensuite was fantastic - warm, despite the cold wet weather outside, lots of high pressure hot water in the shower, nice tidy modern bathroom, spacious bedroom, and even though we're right in the city, it was quiet enough to get a good sleep. Comfy bed, pleasant accommodations. And love the 24hr check in desk :)

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Helpful?
Thank Jess X

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry

Additional Information about Hotel Waterloo & Backpackers

Address: 1 Bunny St | PO Box 3071, Wellington, New Zealand (Formerly Downtown Backpackers)
Region: New Zealand > North Island > Greater Wellington > Wellington
Price Range: $42 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Waterloo & Backpackers 4*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Agoda, Orbitz, Travelocity, HostelWorld, Hotels.com, TripOnline SA, Priceline, Evoline ltd and HotelQuickly so you can book your Hotel Waterloo & Backpackers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Downtown Backpackers Hotel Wellington
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Waterloo & Backpackers staff and other travellers.
2 questions
Ask a question
7 months ago
New Zealand

See all questions (2)

Questions? Get answers from Hotel Waterloo & Backpackers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to have a bathroom.”
mariatL8033VO, 2 Feb 2017 | Read review
“go, ask a room, and when they tell you to pay 10 dollars more to check-in before 15 turn around and leave”
NEWSTED1981, 28 Jan 2017 | Read review
“Don't stay here”
, 14 Jan 2017 | Read review
“Phone them - very helpful. My room facing North West was quiet.”
, 23 Aug 2016 | Read review
“"Harbour views are the best"”
, 9 Aug 2016 | Read review
5 of 5