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Hilton Lake Taupo

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Hilton Lake Taupo
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1,885 Reviews from our TripAdvisor Community

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Showing 1,825: English reviews
Colchester, United Kingdom
Reviewed 2 weeks ago

We spent 2 nights at the Hilton whilst visiting Lake Taupo and had a 1 bedroom apartment. The hotel was immaculate with every facility one could want and the staff were superb. Nothing was too much trouble and every request was dealt with extremely professionally. Hansel, Heide, and Naomi on reception were marvellous as was Les on maintenance who sorted...

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Helpful?
Thank Paul K
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Paul K, Welcome to Aotearoa and to Hilton Lake Taupo. I am delighted to see the team ensured you had an amazing stay with us and once again our one bedroom apartments continue to consistnatly met our valued guests expectations. I have personally ensured the team members specified in your review have been made aware of your favourable feedback....

Hamilton, New Zealand
Reviewed 2 weeks ago

Each and every member of the Hilton were all so professional it was a real pleasure to watch. I would love to stay again and will definitely be recommending the Hilton to anyone who listens. The bar staff was awesome and we were made to feel as special as all the other tourists who have traveled far and wide. We...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank raewync2017
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear raewync2017, Thank you for staying at Hilton Lake Taupo and for sharing your favourable feedback on TripAdvisor. I hope you enjoyed your time here in the Central Plateau Region and we look forward to welcoming you back to the property on future travels. Kind regards Annika Worth Hotel Manager

Reviewed 2 weeks ago

To think we were considering this as our wedding venue is a joke. Tripped 5 hours for a nice evening. Dirty cups, empty messy mini bar nothing was refilled, only one luggage holder (in a couple room?), when I arrived no one helped me as a lady with any of my luggage - two large bags so I was struggling...

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Helpful?
Thank LHTravels2015
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear JHTravels2015, I have reached out to you on a personal level and look forward to hearing from you following this dissappointing occasion. Kind regards Annika Worth Hotel Manager

Reviewed 2 weeks ago

We had one night here on our North Island road trip and very good it was too. We arrived early but our room was ready. Check in by Naomi was smooth and efficient. Our room, a Junior Suite was in block 5 accessible only by going outside (the walkway is covered but it's uncomfortable if there's a cold breeze. The...

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2Thank JulesandSand
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear JulesandSand, As a dedicated TripAdvisor member we here at Hilton Lake Taupo appreciate you posting your review. I take on board your comments regarding your stay and I will be discussing further with the team. We hope your remaining road trip was enjoyable. Kind regards Annika Worth Hotel Manager

Auckland, New Zealand
Reviewed 2 weeks ago

It was my 65th birthday while we were staying there and upon booking the room, my husband mentioned this. Alas we were delighted when we arrived to hear that we were upgraded to a suite on the 2nd floor. It was a lovely large room and had a view of the lake and the mountains which was fabulous. Breakfast was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank fran039
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear fran039, It was our pleasure to welcome you to the hotel, especially for such a special occasion. I do apologise you were let down on part of your stay. Whilst Bistro Lago is one of the Nourish Group restaurants now under the expertise of executive chef Gareth Stewart, we are one of Taupo’s premium dining destinations and I can...

Opotiki, New Zealand
Reviewed 2 weeks ago

Great place to stay if you have a car. Very friendly and rooms very clean. Junior suite spacious. Don't stay on 2nd floor as balcony wall is solid so therefore if sitting you can't see your view. If you don't have a full kitchen ask for wine glasses. Could be more generous with complimentary bathroom amenities, like soap for washing...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 315jillk
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear 315jillk, Thank you for sharing your review. As per my direct response to you, I have had the team update your profile with your preferences and we hope to welcome you on future travels. Kind regards Annika Worth Hotel Manager

Tauranga, Bay of Plenty, New Zealand
Reviewed 2 weeks ago

We stayed at the Hilton for a special birthday. We arrived an hour early for check in - so went to the bar for a drink - the service was polite but the drinks were terrible. We asked for a whiskey sour and it was undrinkable - mixed wrong - too sweet not enough sour. So we returned them for...

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1Thank bidih1982
AKLLT-GM, Food & Beverage Manager at Hilton Lake Taupo, responded to this review

Hi bidih1982, Thank you for your very detailed feedback in regard to your recent experience on Tripadvisor. We work hard to ensure all our guests feel cared for, valued and respected, unfortunately in this instance we did not meet your expectations and I would like to apologise for it. I will definitely share your views with the full team in...

Auckland, New Zealand
Reviewed 2 weeks ago

recently had the High Tera A real dissapointment as the Hotel is in a great setting Maybe you Chefs need to review some other High Teas and check out their quality Yours consisted of two small croissants filled with ham and slice of cheese and a Bagel chopped into 4 pieces , filled with salmon and two wafer thin cucumber...

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Thank johntoddl
AKLLT-GM, Executive Head Chef at Hilton Lake Taupo, responded to this review

Dear johntoddl, Thank you for sharing your detailed feedback regarding your recent experience at the Hilton Lake Taupo. We endeavour to make as many items as we can in house and pride ourselves on quality. Unfortunately we fell very short of your expectations on this occasion and I sincerely apologise for this. Your feedback has been shared with the team...

Reviewed 2 weeks ago

Despite its location - outside of town and a bit out of the way - the Hilton Lake Taupo checked other boxes for our family that few hotels in Taupo can. First, there is a fantastic swimming pool and a giant water park adjacent to the property (discount coupons are given at check in). Second, the spacious suite we booked...

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Helpful?
Thank Polly B
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear Polly B, Thank you for sharing your detailed experience here on TripAdvisor. Hilton Lake Taupo prides itself on being a family friendly hotel and together with my team we are delighted you all thoroughly enjoyed your time with us. We hope to welcome you and your family back in the future. Kind regards Annika Worth Hotel Manager

Edinburgh, United Kingdom
Reviewed 2 weeks ago

Good hotel with excellent size apartment rooms. Location is a bit out of the way but not a problem if you have a car (plenty of available parking in Taupo). Very helpful staff. Breakfast is fine although dinner menu seemed as if they were trying too hard - too many flavours. Summary - a good experience.

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Thank IanEdinburgh1
AKLLT-GM, Manager at Hilton Lake Taupo, responded to this review

Dear IanEdinburgh1, Thank you for your review. We appreciate your honest posting and are pleased overall mostly everything met your expectations. Kind regards Annika Worth Hotel Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hilton Lake Taupo, the regions only 5 Star International hotel. From its spectacular vantage point, Hilton Lake Taupo commands magnificent views over New Zealand’s largest lake and beyond. This distinguished hotel offers a wide range of room types (113 rooms total), from Hilton Guest Rooms through to the grand Presidential Suite. For families, groups and those staying a little longer, one to three bedroom apartments offer a convenient new option. Rejuvenate with a round of tennis, or a workout in the fully-equipped gym or enjoy a dip in the naturally heated outdoor pool and spa-pool or relax in the sauna or steam room. Indulge in flagship restaurant and bar, Bistro Lago with an inspired menu created by New Zealand master chef Simon Gault. Be prepared for an extraordinary experience: an outstanding location, a breathtaking panorama, exceptional service, an intimate ambiance and contemporary luxury of the highest standard. ... more   less 

Additional Information about Hilton Lake Taupo

Address: 80-100 Napier Road, Taupo 3330, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: $200 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Lake Taupo 5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA and Agoda so you can book your Hilton Lake Taupo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Lake Taupo Hotel Taupo
Terraces Hotel Taupo
Hotel Style:
#2 Business Hotel in Taupo
#4 Luxury Hotel in Taupo
#6 Family Hotel in Taupo
#10 Romantic Hotel in Taupo
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Lake Taupo staff and other travellers.
8 questions
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Questions? Get answers from Hilton Lake Taupo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure to book a one bedroom apartment for the best views and all you could need in the room.”
 of 5 bubbles bringbackthe60s, 18 Feb 2017 | Read review
“Tell the staff what you want and they will make it happen”
 of 5 bubbles honeybee550, 14 Feb 2017 | Read review
“Ask for the larger corner rooms in the Heritage Part of the hotel - the view is beautiful and has a deck surrounding the whole room.”
 of 5 bubbles bidih1982, 7 Feb 2017 | Read review
“Top floor rooms have the best views.”
 of 5 bubbles TrentM836, 30 Jan 2017 | Read review
“Lake facing rooms”
 of 5 bubbles 276michaelr, 20 Jan 2017 | Read review
5 of 5