We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Falls Chateau

Agoda.comUSD 68*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Falls Chateau
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

91 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 89: English reviews
Start your review of Falls Chateau
 Click to rate
Reviewed 13 March 2017 via mobile

My husband and I booked here for our anniversary. We arrived, there is no reception so you walk up to the front door where there is a key box, there's a key in there so you would think it's for the door right by. While I was trying to get it to open a guy randomly appears around the corner...

 Report
Helpful?
1Thank 948chantellem
Reviewed 9 February 2017

Do not book! My partner placed a booking without checking Tripadvisor, when we saw that the photos on Booking.com were fake and that this was just a house we immediately canceled the booking (2 weeks prior to the booking time and well within the cancellation period). They took the money from my account at the time of the booking opposed...

 Report
Helpful?
1Thank Troy S
Auckland Region, New Zealand
Reviewed 31 January 2017

Don't give this guy your credit card- whatever you do- we booked a night, stayed and then found out later he had put extra charges on our credit card, for completely made up reasons.Someone needs to report this guy. Average place, large but impersonal. Not worth your time or money.

 Report
Helpful?
2Thank spinningdreams8
Wellington, New Zealand
Reviewed 17 December 2016 via mobile

Looks like a common problem with Falls Chateau, that is taking the money when booked and not on arrival as the add suggests. We booked late August for a stay late October and we had to add to the booking an extra adult for the 2 nights. On arrival key was left but had to find our way in the...

 Report
Helpful?
4Thank imbugadifino
Brisbane, Australia
Reviewed 23 November 2016

We booked through booking.com and it was supposed to be a pay on arrival booking with a generous cancellation policy. They charged us the day after the booking was made but we had to cancel (which we did well within the required times). We never received a refund despite me calling the venue constantly daily (I'm in AUS so this...

 Report
Helpful?
2Thank Mandabee90
Wavell Heights
Reviewed 16 October 2016

The Falls Chateau at Taupo is the fancy home the name implies. The room we had was a cut-off section of this home, a full-sized living room, bedroom, ensuite. The ambience was of your own expansive home rather than a motel or accommodation suite. Had all the motel basics like fridge and tea/coffee apparatus, china, cutlery etc. It is located...

 Report
Helpful?
Thank 842brucec
Reviewed 18 September 2016

I have read all the other complaints about this place and agree completely. When we stayed there the heating was broken and there was no electric blanket on the bed we froze. WE could not sleep because we were so cold. This is not a hotel. It is a block of 3/4 apartments out of town. The key is left...

 Report
Helpful?
2Thank Tonia K
Hamilton, Waikato, New Zealand
Reviewed 3 July 2016

We stayed at this place this weekend and it was a surprise birthday gift that my husband set up himself. It says in the right up 5 Star and it is not at all, you go to pick up the key and the guy there is very rude and unhelpful, this is not a motel at all, it is a...

 Report
Helpful?
2Thank Lisa H
Auckland, New Zealand
Reviewed 16 June 2016 via mobile

Didn't end up going as they took our money before arriving even though it was a book now pay on a arrival deal and after booking I read more reviews about how terrible the place was. Cancelled the booking and only got our money back nearly a month after booking, rude and useless manager.

 Report
Helpful?
3Thank ggeorgiaimee
Poole, United Kingdom
Reviewed 5 June 2016

Stayed here for 4 nights as we expected to have accommodation with lake views. The suite was OK but there were no views so we felt conned. Website description has now been changed but is still misleading. Also many of the advertised amenities were not provided. Got nowhere with complaint to owner. Manager is unfriendly and avoids contact as much...

 Report
Helpful?
1Thank captainbob2014

23 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (23)
Viewed
Room/Suite (4)
Viewed
Dining (2)
Viewed
Hotel & Grounds (2)
Viewed
View from Room (1)
Viewed
Other (14)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Taupo hotels
4.3 km away
Hilton Lake Taupo
Hilton Lake Taupo
#7 of 69 in Taupo
1,948 reviews
3.1 km away
Sails On The Lake
Sails On The Lake
#4 of 69 in Taupo
259 reviews
3.1 km away
Gables Lakefront Motel
Show Prices
Show Prices
Show Prices
4.1 km away
The Reef Resort - Heritage Collection
0.4 km away
Huka Falls Resort
Huka Falls Resort
#54 of 69 in Taupo
58 reviews
5.1 km away
Anchorage Resort Heritage Collection
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Falls Chateau is our showcase boutique accommodation property! Choose from the private suite, private apartment, or Queen rooms. Superbly designed interior is richly decorated in a modern style, with beautiful artwork, yet warm and inviting. Views from the upstairs Apartment and Queen rooms are superb and include snow-capped mountains and the beautiful surroundings of the high-end Huka Falls Resort. Just minutes to downtown Lake Taupo, geothermal attractions and the stunning Huka Falls. Huka Falls Resort offers and excellent restaurant, winery and private vineyard just steps away. ... more   less 

Additional Information about Falls Chateau

Address: 12 Chateau Crescent, Taupo 3370, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Price Range: $90 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Falls Chateau 4*
Number of rooms: 4
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Hotwire, Travelocity, Priceline, TripOnline SA, Agoda and HotelQuickly so you can book your Falls Chateau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Falls Chateau Hotel Taupo
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Falls Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs at the front has the views.”
842brucec, 16 Oct 2016 | Read review
“Don't stay here”
captainbob2014, 4 Jun 2016 | Read review
“do not stay here, read the other reviews!!”
Shazsid, 9 May 2016 | Read review
“Don't bother booking here.”
NewZealandGolfer, 28 Feb 2016 | Read review
“downstairs has no view, there are much better places to stay with friendly helpful people.”
N72VSjenniferj, 9 Feb 2016 | Read review
5 of 5
Agoda.com
USD 68* /night
View Deal
Booking.comUSD 74
Hotels.com
TripAdvisorUSD 74
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates