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Emerald Spa Motor Inn

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#13 of 93 Hotels in Rotorua
Certificate of Excellence
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1 room 2 adults 0 children
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Emerald Spa Motor Inn
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375 Reviews from our TripAdvisor Community

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Showing 358: English reviews
dunedin
Reviewed 16 January 2016

We stayed here two nights. The owner was very friendly and helpful. The first night was excellent. Everything in the room was well equipped. The big bath was awesome. Free wifi was bonus. In the second day, room service wasn't done well. Neither the kitchenette nor the bathroom amenities were equipped properly.I paid so much for this place and all...

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Helpful?
1Thank tinytree70
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. We are very sorry when your room service was done that we have obviously missed restocking your complimentary coffee etc. This was an honest mistake, if you had let us know at the time we could have restocked for you from reception. We apologise for this mistake and have taken your review as an opportunity...

Brisbane, Australia
Reviewed 10 January 2016 via mobile

This small, quiet, comfortable, clean and relaxing motel was well worth the stay. The room stayed in had simply a queen bed, hot tub, small table and chairs with the other basics TV,air conditioner etc. The staff are very friendly with great local knowledge even helping suggest great activity so to do during your stay. Would recommend anyone to stay...

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Helpful?
Thank LiveToEatToLive
Arnold K, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for taking the time to review Emerald Spa Motor Inn. We hope to host you again next time.

Wellington, New Zealand
Reviewed 8 January 2016

Stayed in a room with the spa bath and it was great. Bed was very comfortable. The owners were very friendly and even gave us some discount vouchers to nearby attractions. There was also an outdoor salt water pool and gym facility available for guests.

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Thank Timzaazmit
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. We are happy to hear you enjoyed your stay. Hope to see you again soon.

South Australia
Reviewed 28 December 2015

We had booked two units, a Superior Spa Studio and an Access Studio. Both rooms were very comfortable, spotlessly clean and well appointed. The weather was hot, so the air conditioning was well used, as was the pool. Situated in busy Fenton Street and just a few minutes drive from the city centre, restaurants, shopping and tourist sites. The owners...

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Helpful?
Thank Valerie037
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your comments. We are very happy to hear you enjoyed your stay. We hope to see you again soon.

Morrinsville, New Zealand
Reviewed 27 December 2015

Stayed one night recently while attending an event. My usual favourite places were fully booked and decided to try Emerald Spa based on Tripadvisor reviews. Lovely friendly receptionist who took us to the room and indicated all the points to note regarding the room. Spacious, clean and modern. We had a room with a spa. Was on the shallow side,...

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Thank aidsnang
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you for your review. We are very happy to hear you enjoyed your stay.

Christchurch, New Zealand
Reviewed 15 December 2015

We stopped here for one night on our way through Rotorua, and it was wonderful. We arrived mid afternoon, and didn't leave the hotel until checkout in the morning! Great amenities, bed was incredibly comfortable (may have had an afternoon nap), and the in room spa was absolutely lovely.

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Thank LuciL0u
RotoruaRata, Manager at Emerald Spa Motor Inn, responded to this review

Thank you very much for your review. Hope we will see you again soon.

Wellington
Reviewed 13 December 2015

Good points: very clean, comfortable bed, quiet, nice thick towels, free wifi, air condition and lovely hosts. Improvements required: water pressure. We stayed in an up-stair room and the water pressure was unfortunately weak. Point to note: the motel is about 5 min drive to city centre. Walking can be quite challenging in a rainy day as there is not...

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Helpful?
Thank Haka_Nguyen
Arnold K, Owner at Emerald Spa Motor Inn, responded to this review

Thank you for taking time to review Emerald Spa Motor Inn. The water pressure issue was resolved and we hope we can host you again in the future.

Reviewed 11 December 2015 via mobile

For what you pay, this Motor Inn is absolutely amazing! The receptionists are such lovely, funny people who know a good amount about things to do in Rotorua, no matter what you're after. The rooms are awesome and the spa is a lot bigger than I'd imagined it to be! Definitely staying here again

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Thank 783georgial
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for your review of Emerald Spa Motor Inn. Great to see we are exceeding our guests expectations and we look forward to your return visit. Merry Christmas.

Auckland, New Zealand
Reviewed 5 December 2015

My wife & I spent 3 nights here, we found Tania & Emerald Spa Motor Inn fantastic, always obliging & always offering more than the call of duty as a host. The first room we stayed was so comfortable offering all the amenities we required, Free WiFi, Spa bath, the fantastic high pressure shower, air conditioning, Sky TV it was...

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Helpful?
Thank John Gaylene A
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you very much for your review John and Gaylene. We are trying to ensure we exceed the expectations of our guests and it appears Tania and Gavin have done that for you. We certainly hope to see you back here again. Merry Christmas.

Reviewed 15 November 2015 via mobile

We really enjoyed our stay at the emerald, the massive spa in the bathroom was so great to just relax in. The bed was nice and big and really comfortable! The only issue i had was the taps... they were way to high and the flow came out at a weird angle which made the water splash everwhere if you...

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Helpful?
Thank Zane H
RotoruaRata, Owner at Emerald Spa Motor Inn, responded to this review

Thank you Zane for taking the time to review Emerald Spa Motor Inn. The plumber is coming today to look at the pressure on the bathroom taps so we take comments like yours seriously. We are glad you enjoyed your stay here and look forward to welcoming you back next time you visit Rotorua.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access
Official Description (provided by the hotel)
One of Rotorua's newest 5 star Motels providing "luxury" accommodation with an outdoor heated swimming pool, BBQ facilities and small gym. 28 luxurious suites; studio, one and two bedroom all air-conditioned with large spas, 50+ Sky TV channels, Free WiFi, King size beds, hush glass and self catering kitchenettes. Ideal for families, couples and business travellers. Only 0.5 km from the excitement of the city, this 5-star motel has an excellent location for restaurants, golf course, racecourse, conference centre and thermal attractions. Offering superior services Emerald Spa Motor Inn is committed to ensuring that your stay is comfortable, relaxing and enjoyable. ... more   less 

Additional Information about Emerald Spa Motor Inn

Address: 286 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $142 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Emerald Spa Motor Inn 4*
Number of rooms: 29
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Also Known As:
Emerald Hotel Rotorua
Hotel Style:
#9 Romantic Hotel in Rotorua
#11 Family Hotel in Rotorua
#11 Business Hotel in Rotorua
#12 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Emerald Spa Motor Inn staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Emerald Spa Motor Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer 2nd floor to reduce traffic and noise.”
 of 5 bubbles Rob1eddy, 24 Feb 2017 | Read review
“Looking down on the pool was great - Family room”
 of 5 bubbles B5538BPkarenr, 20 Nov 2016 | Read review
“Request a room away from the stairs. Just gets a little bit noisy in the morning with people walking up and down.”
 of 5 bubbles JaiMarie, 9 Oct 2016 | Read review
“Plenty of space to move around”
 of 5 bubbles C9431LQkarenc, 29 Sep 2016 | Read review
“Rooms with SPA and mountain-view .......”
 of 5 bubbles 923saugatd, 15 Jun 2016 | Read review
5 of 5