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Grand Hotel Rotorua

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113 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Manawatu-Wanganui Region, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2016 via mobile

The room was filthy, the aircon was broken,the beds weren't even made properly - the sheets were just placed on top of mattress -not even tucked in!!!!! When I called to make the reservation the lady I spoke to was very helpful and friendly but when we got there we encountered a different lady who was the total opposite!

Helpful?
Thank kristybell2016
Sydney, Australia
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 April 2016

You get what you pay for with Grand Hotel Rotorua. Staff are nice and room is fine - very basic. It's not a very aesthetically pleasing hotel, but it does the job. Don't stay here if you want to spend any time in your room though. Walking distance to everything, good location. Reception is only open 8am-8pm.

Helpful?
Thank Peta M
Stafford, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
Reviewed 21 April 2016

The location is ok but the room was unclean, and with very poor decor. The facilities were very limited. Even Hostels would be a better option...price and cleanliness-wise. Reception didn't even apologise when we complained.

Helpful?
Thank lesMyrtilles

Travellers are raving about these Rotorua hotels

1 review
Reviewed 27 March 2016 via mobile

Last min booked into hotel on easter. Told we were in the eco class room. Which said had wifi and sky. So paid our $140 and took our bags up some dirty old stairs down a scummy hall way. Walls and doors all dirty. So found the room sat on the old bed hit the base turned the tv on... More 

Helpful?
Thank zina p
Bento Goncalves, RS
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 March 2016

Near to Polynesian Spa, to the center city, 2 Information Centers and a lot of restaurants. There is a continental coffee and although some people complain, the low WIFI signal at an hotel in a touristic place is an invitation to stay out of the room and explore the city.

Helpful?
Thank Eduardo P
Pearl City, Hawaii
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 February 2016

Bare bones but clean, staff very nice. Only bad thing is no 24-hour front desk, only open 8 am to 8 pm. Continental breakfast was decent. Close to visitor center and to many restaurants. Easy walk to the lake n night life at Eat Street. Good Wifi available.

Helpful?
Thank Larisue
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2016 via mobile

So we booked to stay at the Grand Hotel for a couple of nights, and what we got was a room with air-conditioning that didn't work, and a fridge with a freezer that somehow managed to melt ice cream within about 10 minutes. I can't decide whether that's impressive or massively annoying. A bit of both maybe? We went and... More 

Helpful?
1 Thank Simon H
Singapore, Singapore
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2016

clean, looks normal. don't expect something nice though. slightly older. its on the second floor where the first floor is other shop houses. free breakfast. free parking no lifts, so have to carry luggage up the stairs.

Helpful?
Thank Benjamint2411
Singapore, Singapore
Level Contributor
59 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 January 2016 via mobile

The room is clean and functional. Just enough space. Rates include simple breakfast, which is great. It is well located in the centre. Hotel needs a facelift and upgrade but this is good enough for a short stay.

Helpful?
Thank ecSoviet
Level Contributor
6 reviews
Reviewed 18 January 2016

The staff were friendly, it was cheap and it had a good location. Other than that it was in very bad condition. Our room looked like it hadn't been cleaned properly in years. There were cob webs coming down from the ceiling, dust covered most surfaces, paint/ wallpaper was literally falling off the ceiling, walls and doors, there was even... More 

Helpful?
Thank Kirsty T

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
Services
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
The Grand Hotel Rotorua is an older style property located in the heart of Rotorua CBD. There are 38 rooms in total which can be divided into 3 categories (or room standards). There are 12 BUDGET Rooms or backpacker style rooms with private bathrooms which cater for those travellers wishing for some privacy and security in preference to a dormitory and on a limited budget. There are 7 ECONOMY Rooms which have the basics such as ensuite, TV, fridge, tea and coffee. They are clean and comfortable and ideal for short stays. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00amThere are 19 PREMIER Rooms which were renovated to a good standard and come complete with ensuite, TV, fridge, tea & coffee, phone, internet, hair dryer, iron & ironing board etc. We offer a complimentary continental breakfast in our breakfast room between 8.00am and 10.00am ... more   less 

Additional Information about Grand Hotel Rotorua

Address: 1130 Pukuatua Street | Rotorua CBD, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $87 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Rotorua 3*
Number of rooms: 38
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Questions & Answers

Questions? Get answers from Grand Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if they have a ground floor room, or you will have to haul your luggage up a flight of stairs.”
 of 5 bubbles D2551XJjeffc, 10 Nov 2016 | Read review
“Ask for one over the parking area so you are not over the road. There is no view either way.”
 of 5 bubbles Chris_Haml, 8 Oct 2016 | Read review
“Book another hotel”
 of 5 bubbles lesMyrtilles, 20 Apr 2016 | Read review
“Front separate building and not the rear Backpackers area.”
 of 5 bubbles TripmanMelbourne, 22 Dec 2015 | Read review
“If you're upstairs, make sure to get a room close to the stairs!”
 of 5 bubbles 825Bruce, 26 Oct 2015 | Read review
5 of 5
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