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Crash Palace

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328 Reviews from our TripAdvisor Community

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Showing 288: English reviews
1 review
Reviewed yesterday NEW via mobile

Very nice and comfortable studio room. Quite spacious. But the wifi isn't strong enough to get to room 18 which I slept. Just one night stay, can't say anything much. The shared toilet and bathroom aren't not really good but okay for the price.

Thank Rozaini K
Heidelberg, Germany
Level Contributor
271 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 4 days ago NEW

Younger staff is very friendly, one older lady was rater rude and unhelpful. The hostel offers great amenities, including various kitchens with herbs and spices and cooking oil, as well as tea and coffee, free pasta and rice. There is a free movie night with hot chocolate and popcorn. Internet works throughout the hostel but is not very fast. Don’t... More 

Thank Pixxidix
crash1977, Owner at Crash Palace, responded to this review

Thanks for coming to stay and the great review, I was not aware of the internet issue in rm 18 sorry we will get this fixed thanks for letting. It seems unfair you select one staff to highlight in your review, as we have had nothing but compliments in the past about this person. It is summer and my staff... More 

Level Contributor
4 reviews
4 hotel reviews
Reviewed 1 week ago

Stayed in a 4 dorm room downstairs, was quite noisy as it was positioned under the kitchen upstairs. Staff are very friendly and bathrooms are very clean. Beds are comfortable and there are locks on the bedroom doors.

Thank Rebekah F
London, England, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

Loved it, loved it, loved it! The hostel was clean, had free tea, coffee, rice, pasta, DVDs, guitar and hot tub. The staff were great and really helpful when it came to booking trips and there was a really nice atmosphere. One tiny negative was that the bunk beds were a bit wobbly, but I can totally forgive them. I... More 

1 Thank Hayley P
Level Contributor
8 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

We stayed at this hostel for 2 nights. There was a nice vibe and fine people. It was our second backpacker in NZ so we needed an adress confirmation for our bank account. We were dissapointed that it is a big problem here and we had to move to another place where they made it instantly. Also clothes washing was... More 

Thank Pavel H
crash1977, Owner at Crash Palace, responded to this review

Thanks for taking the time to leave a review. I did explain this to you so I will do it for any readers that read this review once more for you. We do address reference for people who stay with us longer than a week. As I explained to you when you leave a address with the bank the courts... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

Free WiFi. Very clean. Free tea, coffee, rice and pasta. Spa and bar on site, movies and lounge room very comfortable. Had an ensuite room, bed was great bathroom was awesome. Bit loud at night, but stopped about 11 ish (on weeknight)

Thank Josephineelliott
crash1977, Owner at Crash Palace, responded to this review

We appreciate the feedback thanks for coming to stay. We like to have all noise and music down by 11pm mon, tues, sunday, the day of the week is really irrelevant to us as we are all on holiday so any day is a good day for a party. The guest make the place we just provide the space !!... More 

Denver, Colorado
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago via mobile

The night I arrived, they provided a FREE bar-b-que for all the guests. Then, two days later, they provided FREE pancake batter for the guests to use for breakfast. This place has a jacuzzi, pool table, covered patio, common room, and a bar on site (bar prices are comparable to/slightly cheaper than other places in town). So, in the two... More 

Thank kmfrett
crash1977, Owner at Crash Palace, responded to this review

thanks for coming to stay !! safe travels More 

Level Contributor
11 reviews
9 hotel reviews
Reviewed 5 weeks ago

Stayed overnight after Hobbiton trip before driving to Taupo.Staff that checked us in gave lukewarm welcome but upon check out we met a man who's friendlier. Rental of towel was more expensive than the other backpackers accomodation we stayed in. Bunk bed was not exactly the most comfortable ones we slept on during the whole NZ trip but linen was... More 

Thank Amelia L
crash1977, Owner at Crash Palace, responded to this review

heya thanks for the review we have new mattresses so the beds are sorted :) its the first i have heard about the showers and the stoves so I will go take a look today. have a safe trip More 

A TripAdvisor Member
Reviewed 5 weeks ago via mobile

Great place friendly atmosphere and easy place to make friends. The staff are friendly and helpful especially the woofers. One of the cleanest places I've been in and I can see they put a lot of effort into keeping the place tidy. They have a bar so no bringing your own alcohol due to licensing. But this is made up... More 

Thank A TripAdvisor Member
crash1977, Owner at Crash Palace, responded to this review

You guys make the place mate we just provide the space !! thanks for coming to stay and taking part in what goes on in the hostel it def makes it a cool place to stay !!! live large take risks enjoy New Zealand !! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2016

When I got to this place I got the vibe of a run-down college frat house. But this book was not ment to be judged by its cover. The staff was very helpful, the rooms were clean, and the Wifi was free and very good. What also amazed me was that when I got out of my room once around... More 

Thank Andreas M
crash1977, Owner at Crash Palace, responded to this review

Thanks for the review lol. I have to laugh as I have just spent the last 8 years painting and renovating the palace. The limited space for eating gets bigger as we have 4 new tables and stools arriving seating 30 they arrive with our 58 new mattress's this week !! thanks for the review we are consistently trying to... More 

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Hotel & Grounds (3)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crash Palace provides the cheapest Quality accommodation for backpackers, Groups and budget travelers. The 1930,s character building has deep funky colors throughout. New Zealand art fills almost every space and fresh New Zealand music sets the atmosphere for an enjoyable stay. Crash is conveniently located opposite the Millennium Hotel and within 5 mins walking distance of the Main Street, I site (bus stop), Government gardens, Blue baths, Polynesian spa, and Pac N save supermarket. With high-speed Wi-Fi Internet, Lockers, 2 Kitchens and dining areas, BBQ, Outdoor Courtyard, Spa Pool, Thermal heating, and friendly service. It's the perfect place to chill and unwind a little from your travels. We offer a range of free services, Pasta and rice tea & coffee a selection of herbs and spices. Also a Free Spaghetti bolignaise on Fridays in summer and pancakes for breakfast Sunday. The hostel is located within walking distance of Pac N save supermarket, Government Gardens, Blue Baths, Museum, Polynesian Spa Pools, Kuirau Thermal Park. You are right in the city close to Rotorua's pubs, bars and markets.Look foward to seeing you soon. ... more   less 

Additional Information about Crash Palace

Address: 1271 Hinemaru Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $24 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crash Palace 3.5*
Number of rooms: 22
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Questions & Answers

Here's what travellers have asked, with answers from Crash Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want internet, don't take room 18”
 of 5 bubbles Pixxidix, 1 Dec 2016 | Read review
“Go for the top floor to avoid noise”
 of 5 bubbles , 27 Nov 2016 | Read review
“Spacious mixed dorms. Would try for one with windows which can open.”
 of 5 bubbles cupchip, 27 Jul 2016 | Read review
“6 bed dorms were quite good”
 of 5 bubbles , 20 Jun 2016 | Read review
“free wifi, friendly staff,”
 of 5 bubbles 24belenf, 17 Sep 2015 | Read review
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