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Ibis Rotorua Hotel
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Avg. AU$211 /night, 3/21 - 3/22
AU$235
per night
AU$195
per night
AU$154
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#39 of 89 hotels in Rotorua
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Centrally located on the shores of lake Rotorua, ibis Rotorua is in the heart of the city and provides guests with easy access to shopping, dining and entertainment outlets. Ibis Rotorua offers newly refurbished air-conditioned rooms with beautiful lake, city or garden views. All rooms have a 42-inch flat-screen TV with cable channels, ironing facilities and tea and coffee. The private bathrooms includes a hairdryer, towels and guest toiletries. Ibis Rotorua is a 10 min walk to the Polynesian Spa, 5 min walk to QE Health Wellness & Spa and a short drive too many adrenaline rushed activities and geothermal sites. Ibis Rotorua is also connected to the sister hotel Novotel Rotorua which offers a well-equipped fitness centre and Free geothermal spa pools, for Ibis guests to use. Ibis Restaurant is open for Buffet Breakfast and dinner and 24hr room service menu. I-Bar is the perfect place to relax and enjoy a drink with friends outside in our newly renovated courtyard.
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Property amenities
Free parking
Wifi
Bar / lounge
Bicycle rental
Children's television networks
Highchairs available
Taxi service
Baggage storage
Car park
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Newspaper
Non-smoking hotel
First aid kit
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Refrigerator
Cable / satellite TV
Complimentary toiletries
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
City View
Park View
Languages Spoken
English, Chinese, Afrikaans, Filipino and 2 more
Location
Rangiuru Street, Rotorua 3010 New Zealand
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
60 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Our check-in was efficient and the receptionist polite. No traffic or guest noise could be heard from our 4th floor room which was appreciated. Our room was clean and comfortable with adequate bedding and storage for our suitcase/bags. There is no crockery apart from 2 cups and 2 teaspoons, so if you wish to eat anything which requires a plate, you need to contact the receptionist who will give you some dishes for breakfast cereal etc and some spoons. The fridge was noisy and kept making a burring noise off and on for the duration of our stay causing sleep disturbance. There was no information pack in our room which is most unusual for a hotel.
The bathroom was a problem. Firstly, the exhaust fan is on 24/7 with a constant noise which could be heard, even with the door shut. This was queried with the receptionist who said that its correct for the fan to be on all the time. The light switch to the bathroom is by the front door so it was a bit of a struggle to find the switch in the dark without turning the main light on and disturbing anyone else. There were no hand-towels, just one flannel and two very nice large towels and a bath mat. There was inadequate space to put anything in the bathroom, for example, the towel rail right under the sink was inadequate to put the large bath towels on. It would have been helpful if some hooks could have been placed on the wall to allow for towel hanging etc. There was only one hook in the bathroom on a very tight space next to the shower cubicle. Also, the water pressure for the hand-basin was extremely inadequate and it took an age to fill the basin with water.
On the plus side, Ibis is very near the town which makes a big difference for easy access to shops and restaurants.
The bathroom was a problem. Firstly, the exhaust fan is on 24/7 with a constant noise which could be heard, even with the door shut. This was queried with the receptionist who said that its correct for the fan to be on all the time. The light switch to the bathroom is by the front door so it was a bit of a struggle to find the switch in the dark without turning the main light on and disturbing anyone else. There were no hand-towels, just one flannel and two very nice large towels and a bath mat. There was inadequate space to put anything in the bathroom, for example, the towel rail right under the sink was inadequate to put the large bath towels on. It would have been helpful if some hooks could have been placed on the wall to allow for towel hanging etc. There was only one hook in the bathroom on a very tight space next to the shower cubicle. Also, the water pressure for the hand-basin was extremely inadequate and it took an age to fill the basin with water.
On the plus side, Ibis is very near the town which makes a big difference for easy access to shops and restaurants.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded 28 Feb 2024
Kia Ora, Thank you for choosing Ibis, and for sharing your detailed feedback. We're pleased to hear you appreciated our convenient location and efficient check-in. However, we regret the inconveniences you faced during your stay, particularly with the noisy fridge and the bathroom facilities. Your comments are invaluable, and we apologize for any disturbance caused. Rest assured, we are addressing the issues raised with our team to enhance the overall experience for our guests. On a positive note, we're delighted you found our location convenient for accessing the town. We appreciate your understanding and hope to welcome you back for an improved stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The IBIS is next to a Novohotel, and they currently share a breakfast area that is terrific, worth the price. The rooms are typical IBIS design, maybe a bit bigger and with nicer baths. The staff was friendly and helpful, giving us directions into the town. The top quality, beyand depndable clean space, is the location, walking distance to the lake shore (next door) attractions (Maori hangi thing, also next door), restaurants in an two block strip close by.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed during an incredibly busy long weekend. Appreciated an early check-in for no extra charge when off a 15 hour flight from Canada. Hotel is usually quiet at night and rooms well sound proofed. Guest laundry is free to use and includes washing powder automatically dispensed. Free off-street parking for several cars. House maids were hard pressed to service all the rooms - we waited until 5.00pm for ours. Breakfast an additional charge for a full buffet breakfast.
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Off street parking can be popular.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded 9 July 2024
Kia Ora Thank you for your feedback. We're glad you appreciated the early check-in and found our hotel quiet and well-equipped with amenities like free guest laundry and parking. We apologize for the delay in room service due to high demand during the busy weekend. Your comments about breakfast charges are noted, and we will consider them as we strive to improve our services. We hope to welcome you back for another pleasant stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I only leave bad reviews if i an really disappointed and feel people need to know.. our experience: Small rooms, terrible service! Except the young lady at the desk, she was great, but under the pump!!!
Checked in after 4:30, room still wasn't ready! Not acceptable! Although the beds were clean and comfy enough and a nice view of the lake, No real toiletries, just a bottle of hand and body wash combined. Tiny bathroom, felt and looked dirty not worth what I was charged in the end which was about $240 for getting my dates wrong, an extra $104 to change the date, had to ring 3 times to have it changed and then charged that! I have stayed here numerous times pre covid, will not be returning after this visit!
I suggest you hire more staff, have rooms ready at advertised time of pm, add better toiletries. Clean your walls and toilet properly. Have attached photos of dirty walls and toilet wouldn't flush properly.
Checked in after 4:30, room still wasn't ready! Not acceptable! Although the beds were clean and comfy enough and a nice view of the lake, No real toiletries, just a bottle of hand and body wash combined. Tiny bathroom, felt and looked dirty not worth what I was charged in the end which was about $240 for getting my dates wrong, an extra $104 to change the date, had to ring 3 times to have it changed and then charged that! I have stayed here numerous times pre covid, will not be returning after this visit!
I suggest you hire more staff, have rooms ready at advertised time of pm, add better toiletries. Clean your walls and toilet properly. Have attached photos of dirty walls and toilet wouldn't flush properly.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Average hotel, nothing fancy but good overall. Our room was ready and we arrived at 2 on the dot. Housekeeping was good, breakfast was yum and had a good selection (bread, eggs, bacon, sausage, baked beans and then cereal, fruit and yoghurt with a coffee machine). Again, nothing fancy but decent. Wifi was good and location is good as well, about 4 minutes from "eat street" and a minute from the lake. Free parking.
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded 9 July 2024
Kia Ora Thank you for your feedback. We're glad to hear you found our hotel to be good value for money and appreciated our housekeeping, breakfast selection, and convenient location. Your positive comments about our WiFi and free parking are also much appreciated. We hope to welcome you back for another pleasant stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean rooms - it’s an Ibis so there’s a standard set up. We were comfortable and had a good night’s sleep.
Lift situation a bit irritating. One not working and the other full of cleaning stuff at 6 at night with frustrated cleaning crew going up and down. Couldn’t get luggage into lift for ages.
Stupidly we had breakfast the next morning. They literally stop serving at 9 a.m. by removing the hot dishes. We found it denuded by coach party ahead of us and hot food was pretty soggy and unappetising- what was left.
Lift situation a bit irritating. One not working and the other full of cleaning stuff at 6 at night with frustrated cleaning crew going up and down. Couldn’t get luggage into lift for ages.
Stupidly we had breakfast the next morning. They literally stop serving at 9 a.m. by removing the hot dishes. We found it denuded by coach party ahead of us and hot food was pretty soggy and unappetising- what was left.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded 28 Feb 2024
Kia Ora, Thank you for your recent stay at Ibis. We appreciate your positive comments about the rooms and apologize for the inconvenience with the lift. Your feedback is crucial, and we're addressing the issue to enhance our service. We're sorry to hear about your breakfast experience. Rest assured, we're reviewing our breakfast procedures to prevent a recurrence. Your satisfaction is important to us, and we hope you'll give us another opportunity to provide a more seamless and enjoyable stay. Thank you for your understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The hotel initially makes a modern and well-kept impression in the entrance area. The rooms are small, so is the bathroom. Problematic is the lack of cleanliness: Hair in the bathroom, stains on the towel and a disgusting dining room. Coffee and juice dripped briskly next to it, puddles on the floor, sticky tables. Service personnel who merely stocked up on food and were unwilling to pick up a rag once.
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Automatically translated
Date of stay: March 2025Trip type: Travelled as a couple
Room Tip: Das Hotel ist nicht zu empfehlen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grab and go menu bland but all that seemed available at the hotel in the evening and lack of flavour, breakfast was lukewarm at best, well below recommended food temperatures, complained to staff they just went and checked the temperature set on the digital heaters, did not check the temperature of the food inside, apologised but did not offer any solution. Come on follow food regs use a food probe to check internal temperature.
On arrival no milk in room had to trudge back to reception to get it.
Expensive for toast
Room adequate but bed moved on its wheels every time you touched it ideal for skateboarding and probably for housekeeping staff but of a pain to have to keep pushing back against the wall.
On arrival no milk in room had to trudge back to reception to get it.
Expensive for toast
Room adequate but bed moved on its wheels every time you touched it ideal for skateboarding and probably for housekeeping staff but of a pain to have to keep pushing back against the wall.
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Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded 12 Aug 2024
Kia Ora, Thank you for sharing your detailed feedback. I’m glad you enjoyed the hotel's location and the view of the lake, but I’m sorry to hear about the issues you encountered during your stay. It's concerning that the Grab and Go menu and breakfast did not meet your expectations, especially regarding food temperature. I apologize for the oversight in not properly checking the food temperature and for the inconvenience you experienced. Your feedback will be shared with our team to ensure we adhere to food safety standards in the future. I also apologize for the inconvenience caused by the bed and the lack of milk in your room upon arrival. We will address these concerns to improve our guest experience. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room I got had 2 queens which only had 1 foot between them. There was only enough room to fit a chair between the bed and desk. Had to use half the desk for the second suitcase as the table for the first suitcase only had room for one, there isn't enough room between the wall and bed to put in a suitcase table. Their rule is only 1 face cloth and 1 hand cloth even in rooms with 2 people. THERE WAS NO SAFE, not even behind reception. the shower was tiny, no tub. Only one hook in the bathroom. Had to watch tv from the bed as there was only 1 chair and it was in an awkward angle. Beds are on wheels so the beds move while sitting watching tv. Had to refill my own coffee supplies from reception as housekeeping never came for the 2 days we were there. However the place was clean and the staff polite.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded 15 Nov 2023
Thank you for taking the time to share your feedback. We appreciate your observations about the room layout, amenities, and service. We apologize for any inconveniences you experienced during your stay. Your comments are valuable to us, and we will review them to identify areas for improvement. We regret that the room setup did not meet your expectations, and we'll strive to make necessary adjustments. We value your input and hope to have the opportunity to better serve you in the future at ibis Rotorua.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another stay in an accessible room by the Ibis Hotel (3rd one during my NZ trip). This time I was on the ground floor looking toward the parking lot so the curtains were closed most of the time when I was in the room for privately. The room was huge with a fridge, kettle, walled toiletries and a/c (hurray!). The staff was professional & friendly, always willing to give a new bottle of fresh milk (not boxed one in the fridge) for coffee/tea making in the room. Breakfast was the usual fare. There is no lobby to hang out in, just a couple of padded benches by the front door. Housekeeping came around 3:45 to check on the room the 2nd day of my stay.
Location of the hotel is perfect as it is close to everything, especially restaurants.
Location of the hotel is perfect as it is close to everything, especially restaurants.
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Edward Judd, General Manager at Ibis Rotorua Hotel
Responded 19 July 2023
Thank you for choosing to stay with us at Ibis Hotel and for sharing your feedback. We're delighted to hear that you had a comfortable stay and that our accessible room met your needs. It's great to know that you found our staff to be friendly and accommodating, and that you enjoyed the convenience of our central location. We appreciate your compliments and hope to welcome you back in the future for another pleasant stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
$25 for hot brekky $23 for continental
Can't help with this one. Suggest contacting the hotel directly.
Sorry for delayed answer
Yes, room has a hairdryer
I don't know, may ask at reception or check online website
Yes, they do have ten/coffee kettle.
"Check out time is 11am! They have the smallest fridges in the world. Well our unit did, so don't pack too many cold things that need a fridge "Read full review
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PRICE RANGE
AU$149 - AU$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis rotorua hotel rotorua
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
145
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingIBIS ROTORUA HOTEL (AU$149) - 2025 Prices & Reviews (New Zealand) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Ibis Rotorua Hotel
Which popular attractions are close to Ibis Rotorua Hotel?
Nearby attractions include Volcanic Air (0.3 km), Fancy Meow Cat Cafe (0.4 km), and St. Faith's Anglican Church (0.3 km).
What are some of the property amenities at Ibis Rotorua Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at Ibis Rotorua Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ibis Rotorua Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ibis Rotorua Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Ibis Rotorua Hotel?
Conveniently located restaurants include EL Mexicano Zapata Cantina, Barrel & Co., and Poco Tapas & Wine.
Is Ibis Rotorua Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Rotorua.
Are any cleaning services offered at Ibis Rotorua Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Ibis Rotorua Hotel?
The staff speaks multiple languages, including English, Chinese, Hindi, Thai, Filipino, and Afrikaans.
Are there any historical sites close to Ibis Rotorua Hotel?
Many travellers enjoy visiting Whakarewarewa - The Living Maori Village (3.3 km), Polynesian Spa (1.0 km), and Te Puia (3.5 km).
Does Ibis Rotorua Hotel have any great views?
Yes, guests often enjoy the city view available here.