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Holiday Inn Rotorua

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#18 of 93 Hotels in Rotorua
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681 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Hamilton & Waikato Region, New Zealand
Reviewed 6 November 2016 via mobile

We stayed here for one night as we had a wedding the staff are very friendly rooms clean no plunger coffee the food was absolutely amazing room service was very quick the swimming Pool was lovely and hot rooms quiet would definitely stay here again

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Helpful?
Thank thistledoons
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear thistledoons, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know how much you enjoyed your special time here with us. We appreciate you sharing your experience and thank you for mentioning our friendly staff. We look forward to welcoming you back again. Kind regards, Kent Breeze General Manager

Auckland Region, New Zealand
Reviewed 2 November 2016

This hotel was great for our needs (me travelling with 2 young kids, in Rotorua for less than 24 hours) The hotel is clean, has a great pool and 2 spas (pool heated so fine for October swimming!) beds are comfortable, and I found it very quiet and had good free wifi which meant I could work once kids asleep....

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Helpful?
Thank c73
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Thank you for choosing to stay with Holiday Inn Rotorua. It is pleasing to know how much you and your family enjoyed your time here with us. We appreciate you sharing your experience and look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Reviewed 1 November 2016 via mobile

Awesome place to be at! Friendly staff who carry a professional positive attitude, and make you feel welcome throughout your entire stay.very family friendly with pool gym and open kick back area at the bar lol. My favourite part about this place is the food, always spot on!

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Helpful?
Thank cervennom3
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear cervennom3, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know how much you enjoyed your stay here with us. We appreciate you sharing your experience and thank you for mentioning our friendly and professional staff. We look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager

Estero, Florida
Reviewed 31 October 2016

Spent three nights at this hotel in Rotorua, New Zealand while touring attractions in the area. My wife and I found the room to be clean, functional and the bed comfortable ... nice buffet breakfast on site. The staff was friendly and helpful. Net-net comfortable recommending this hotel to others.

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Helpful?
Thank JMelq
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear JMelq, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed a comfortable and pleasant stay here with us. We appreciate you sharing your experience and thank you for mentioning our friendly and helpful staff. We look forward to welcoming you back again. Kind regards, Kent Breeze General Manager

Reviewed 31 October 2016 via mobile

Ashamed how late we are putting this review on after our stay. We found the hotel a really a good base and rooms very comfortable. It is some way out of town and only drove in but imagine it might be a bit of a walk. Reception staff were friendly and helpful. You accept that due to the geothermal activity...

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Helpful?
Thank AliH8691
Kent B, Guest Relations Manager at Holiday Inn Rotorua, responded to this review

Dear AliH8691, Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you enjoyed a comfortable and pleasant stay here with us. We appreciate you sharing your experience and thank you for mentioning our friendly and helpful staff. We look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Reviewed 28 October 2016 via mobile

Standard holiday inn hotel, clean and friendliness are always there. There is no free wifi, it requires signing up of their hotel club. However, wifi connection page did not show any sign up link Generally, it is a pleasant hotel. Only 1 alternate lift is functioning, 2 were down. Maintenance work might be ongoing as I was awoke by drilling...

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Helpful?
Thank Josantoes
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Josantoes, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased you enjoyed a pleasant stay with us. We are in the process of upgrading our lifts and apologise for the inconvenience caused. We appreciate your feedback and thank you for sharing your experience. Kind regards, Kent Breeze General Manager

Falkirk, United Kingdom
Reviewed 26 October 2016

Room was clean and well maintained. Good car parking facilities and staff vey friendly and accommodating. Nothing too much trouble. Courtesy bus availabe to take you into town as hotel was approx 2km away. Would also pick you up and bring you back if required. Nice walk if you are fit and able. We were on a breakfast package and...

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Helpful?
Thank Allan C
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Thank you for choosing to stay with Holiday Inn Rotorua. It is good to know you had a pleasant stay with us, and thank you for mentioning our friendly staff. We appreciate you sharing your experience and look forward to welcoming you again. Kind regards, Kent Breeze General Manager

Auckland Region, New Zealand
Reviewed 25 October 2016

I absolutely love this hotel! It will be the one I definitely return to each time I visit Rotorua. Lovely location, nice and peaceful away from the town but close enough for a 5min drive. The rooms are spacious and have great bedding! The restaurant is a huge bonus too as they have a wonderful buffet which is totally worth...

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Helpful?
Thank Jordz05
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Jordz05, Thank you for choosing to stay with Holiday Inn Rotorua. I am pleased to know how much you enjoyed your time here with us. We appreciate you sharing your experience and look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager

Reviewed 25 October 2016 via mobile

We stayed here on the long weekend (labour). We have been here twice so far and every time we have been here they are so friendly. The rooms are great - if you have kids this is the place to stay. Also the food is always on point Two thumbs up🖒🖒

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Helpful?
Thank Mandah H
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Mandah H, Thank you for choosing to stay with Holiday Inn Rotorua. It is great to welcome to you again! We appreciate you sharing your experience and thank you for mentioning our friendly staff. We look forward to welcoming you back again soon. Kind regards, Kent Breeze General Manager

New Delhi
Reviewed 24 October 2016

Not the hotel one would choose to stay in when visiting this town. We could not get reservation at any of the proper hot water spring spas in the region thus stayed here. The hotel isn't bad but does not have any character. In Rotorua you certainly want character! Breakfast was decent. No negative points either....but just not the right...

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Helpful?
Thank Apratim
Kent B, General Manager at Holiday Inn Rotorua, responded to this review

Dear Apratim, Thank you for choosing to stay with Holiday Inn Rotorua. We appreciate your feedback and thank you for sharing your experience. Kind regards, Kent Breeze General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 

Additional Information about Holiday Inn Rotorua

Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: $134 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel
Hotel Style:
#3 Green Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rotorua staff and other travellers.
5 questions
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queensland, australia
6 months ago

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Questions? Get answers from Holiday Inn Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are sensitive about the smell, ask for rooms facing away from the hot springs.”
 of 5 bubbles AnneM227, 27 Nov 2016 | Read review
“Ask for a room with a view of the thermal park...amazing.”
 of 5 bubbles lou2you, 24 Nov 2016 | Read review
“Good modern hotel”
 of 5 bubbles 904sivas, 10 Nov 2016 | Read review
“Good pool for the kids”
 of 5 bubbles c73, 1 Nov 2016 | Read review
“The new wing is definitely the way to go!”
 of 5 bubbles Jordz05, 24 Oct 2016 | Read review
5 of 5
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